I do not recommend going here for instrument rentals, or for anything really. Unfortunately, we had…read morea very bad experience our first time here. We would love to support local when we can, but we will not be returning here. We were given an instrument that seemed one size too small and sounded like a toy compared to our previous rental instrument from Meyer music. Even my 4 year old said , "eeeeeew" after trying it out for the first time. We rented for one day , called to ask about the returning it and the worker on the phone initially said we could go in and get refunded, but then called back and said we would still be responsible for the charge. He seemed like he didn't know what he was talking about because he kept recommending that we go in and try out the other instruments and said they had a variety to choose from, but we were clearly told the previous day that there was only ONE instrument in stock in the size we needed. Upon returning the instrument the next day, the customer service guy shrugged it off and said "you had the chance to try it," after showing them the picture of their instrument compared to another. The rental instrument was for a very young kid who wouldn't have questioned it. My child's instructors were surprised at the size difference, and mentioned they would recommend continue renting either at Meyer music in Grand Rapids, or even Shar music. We were unable to have a successful lesson with no proper instrument so we left our lesson and went to return the instrument directly. It's been super hard to reach out to the manager at the store. The workers there seem to be untrained and when we when to return the instrument, he took it and said we were all set without even entering anything in the system or getting our name. When asked to get a receipt, he asked for name and proceeded to type something, we ended up with a receipt of our original rental $21.xx, and the receipt also mentioned next billing cycle starts next month, nothing about ending the rental agreement, or instrument being returned. In the photo: left is the actual size we are in, right is the rental. The shoulder rest that we had wouldn't even stay on the violin... it just kept slipping off.....something is clearly not right, and they are not willing to make things right or even admit that a mistake was made. Lesson learned! We hope our experience will help save you the trouble that we experienced.

The staff are always friendly and knowledgeable. I appreciate that the teachers are known,…read moretop-notch performers in the area. The location is convenient as well!

I am not in the market for buying instruments, but lately, I've been selling. I had 2 old…read moresaxophones that I took in to Marshall Music for a price estimate. They did the estimates and told me what I could do to sell them. I am real happy about the money I got for those, much more than I paid and they both also needed pad work done. This is all I've had done there, since I'm not into buying right now, but I am getting ready to sell one of my 4 guitars. I have 2 Fender Stratocasters, an Avarez acoustical, and the one I'm selling, a hollow body guild. It's worth about what I thought, but I now have their written statement on it's worth. This is a service that I could not find elsewhere, so kudos to them.

Will be joining Circuit City, et al, in retail oblivion soon. Don't shop here. Ignorant staff…read more Pathetic inventory. Cheap knockoffs favored over REAL merchandise. Prices are almost all list. "Special order" means "someday...whenever...maybe..."

My experience with this store was excellent. They went way above and beyond their duty as employees…read moreto help me and did everything they could to straighten out what the online people did which it did stem from online it costed me over eight hours of work really five or six and I am a tattoo artist and I make $250 and the online service act like it wasn't a big deal. I counting the three hour round-trip trip but these people in Kalamazoo Michigan I recommend you see them. I recommend that you talk with them because they are professional at their job. I give them 100% I will see them many times in the future where I will never call online again and I hope they took my representative because I filed a complaint against him. He called back all apologetic and tried to make it right with me, but all he did was changing the order and overnighted to me and was supposed to give me a lousy $20 refund and it has not been put upon my card and has not been put anywhere anywhere so I guess they're just gonna keep that $20 too. I say they owe me a lot more. I asked for some extra guitar pics just to see what they would say and I was refused so this order was way more because of the discounts they gave me and the original bill was like $60 more than what the stuff they sent me next day air. We will see you tomorrow when I receive it and then I'm gonna write another review because I filed a complaint against the man that did it he was specifically told certain things and he specifically did what he wanted to do. I recommend going to the Kalamazoo store. They are very good people, especially the manager named Jake. He was the one and his crew was the one that were there for me. I gave them all five stars.

They did not let me play stairway to Heaven because supposedly it is banned and I got kicked out of…read moreguitar center! A random guy came up to me and yelled hamburger too!

When I lived in Kalamazoo, MI, I always brought my cello to him for repairs. He always did an…read moreexecellent job. Back in the early 2000's, he let me take a beautiful cello that he had built to try out, I fell in love with it, but I didn't have the money to buy it. I always wondered who ended up with that wonderful cello. I hope Scott is doing well.

Nice guy, amazing work. Had my Violin string changed and bow re-haired and he took great care of my…read moreinstrument. Had it done the same day, which is wonderful because I have a concert next week and needed it done in a jiffy. Gave me nearly half off the original price he estimated for me as well! Very kind.

All I can say is "Wow!" I've always thought about getting singing lessons, but never got the…read morecourage to until now. I was always worried whether I would like it or not, if I would actually learn something, and I think I was always worried that I would learn I sucked and I shouldn't even try. Crazy thoughts huh?! Well anyways, I am glad I took lessons with Ashley because I learned so much. In just 5 months, I experienced a huge improvement in being able to sing. I had no idea of the depth of the gift of singing I had until she helped me discover it. Ashley is so helpful, thoughtful, and inspiring that I recommend her to anyone who loves to sing and would like to move forward in their journey with music and singing.

Our 15 year old studied with Ashley and made a tremendous amount of progress on her singing skills…read morein a short period of time. She always looked forward to her lesson, enjoyed Ashley and, by her own assessment, gained a tremendous amount of confidence. We would recommend Ashley to anyone looking for a voice teacher. She is awesome!

If you're looking for a reasonably priced custom/handmade guitar, or if you have a prized guitar…read morethat needs more than a string change and some polish, this shop is the place to go. Ry Charters is a personable expert in repairs, restoration and custom acoustic and electric guitars. He communicates well and repair charges are very fair. This is a jewel of a shop in Downtown Kalamazoo.

David Teske, is a consummate professional in everything he does, but especially when it comes to…read morefine string instruments. It is not really easy to compare David's work with others as it really is as good as it can get. He is a true artist and a great asset to the guitar and related musical instrument industry.

I have a Heritage H-535 in trans. black and over time I lost interest in play it. Being such an…read moreincredible guitar it really bothered me that it got to the point that it lived in it's case. A buddy of mine turned me on to Dave that had refinished a Fender Strat that I sold him some time ago and the make over was mind blowing, a totally new guitar!! This inspired me to to refinish the H-535. I got in touch with Dave and explained my situation and get his feel for what I was looking to do. He first explained that to refinish a trans black to a lighter finish (trans blue) is a bit challenging but he was totally into taking this on. I sent him a couple images of guitars in the finish that I liked and he responded with a color sample that was exactly what I had in mind and it's a go. During the process Dave kept me up to speed with where he was and updating the time line which really built up the excitement!! I just picked up the guitar last night and when he reviled his work I was totally speechless. He knocked this one out of the park. It was exactly what I wanted, a guitar that I cannot take my eyes off and more importantly my hands!! The set up is dead nuts perfect and he even cleared up a couple hanger scars to boot. In short Dave is a really cool guy that has an incredible talent with making guitars incredible to play and enjoy. I could not thank him enough for expressing my vision to this wonderful Heritage H-535 and really looking forward to working with him resurrecting another. Thanks Dave!! RockiT!!!!!

This place looks magical and reminds me of white bear lake's tamarack nature park. I will be sure…read moreto check this out when visiting in Kalamazoo area.