If I could give this facility a zero, I would. My sister died very unexpectedly in mid-December. We had her transferred to Advent Health in Orlando for organ donation. She was due to be picked up on a Friday. Unfortunately, not only did that never happen, but the transplant team and myself could not get anyone to get back to us for an update.
We called again on Monday and they picked her up from Advent Health that day. They have had her for over a week now and messages and emails have been sent for an update and again, all have gone unanswered.
Although their website reads open 24/7, I have been patient during weekends and holidays. We are no longer either and I continue to call and leave messages and send emails. A simple call or email with an update is all our family needs at this difficult time. It is disgusting that this facility cannot provide either. read more