One of the worst experiences I had to deal with. My wife was pregnant with our fifth child and was having high blood pressure issues. These screw ups by Credit Union 1 I am sure did not help with the high blood pressure, unneeded extra stress. Would not recommend getting a home loan through them ever. If you get Patrick Tyler, Sr. Loan Officer run. I was told he has been doing this job for over thirty years and we had so many issues with him. The loan was in my wife's name. She was pre-approved for a home loan by Patrick Tyler, then she received a call one Friday night stating he messed up and she was not approved. We had to pay off over thirty thousand dollars' worth of debt before she could be pre-approved again. The best part was she just received a decent raise but even with the raise she still would not have been able to be pre-approved. He royal messed up. Then my wife was pre-approved again for a home loan. The reason we went with them was because we signed paperwork stating she would receive a grant for over six thousand dollars, well that did not happen either. The day of the closing (11-15-2018) that neither my wife set up or I set up but we got everything ready: home insurance, utilities switched over, and we had a whole bunch of people lined up to help us move. Well, since they screwed up once again and did not make sure everything was ready to go we were unable to close until 11-26-2018. Did they offer anything to us for the inconvenience for their incompetence, no, but they did offer the seller $480.00 for his troubles of not closing on 11-15-2018. Makes perfect sense, the people that actually are trying to get a loan from you and have had a checking and savings account with you for years do not get anything for their troubles. Bad Business practice there. They screwed up once again, my wife is now getting a grant for under two thousand dollars. That is over four thousand dollars that Credit Union 1 screwed us over. Plus, now we have to stay at our apartment longer because of their incompetence. So, in reality, they have cost us probably over five thousand dollars but they showed us that they did not care about that at all. When we finally closed on the house, we had to sign the papers, then wait over three hours for Credit Union 1 to finally send the money, then we finally received the keys to the house. I am not happy with Credit Union 1 and I will be switching our checking and saving accounts hopefully to a new bank as soon as possible. This experience showed me how unprofessional Credit Union 1's loan officer, Tyler Patrick, actions are. I would not recommend getting a home loan through Credit Union 1. It is not worth all the hassle, go somewhere else for a home loan. read more

many years with credit union 1, and get better and the best when i asked for refinance to my car, got the best respond from Miss Brittany Aldrich at credit union 1 at 225 college dr in springfield il, she start the process got all my document, she went to explain the loan option for me, Brittney stayed through the whole process informing me about the loan, best of the class customer service, credit union 1 got the best team for any one looking for auto loan, or other loan, Like Miss Brittany honest Respect to the customers, she got fast respond to some Question about the title , i got the loan refinancing my car i'm very happy to see financial service Like credit union 1 and customer service with A+ , Thank To Miss Brittney And Those Who were involved processing my loan Tittle, STANDARD OF EXCELLENCE AWARD, Adnan H , Burbank IL read more

I have accounts at other credit unions including CEFCU but find my experience at Credit Union 1 is hands down more customer service oriented. Timothy Kane is a Senior Teller at NMLS# 1321661 branch located on College street in Springfield, IL and from the very beginning of my relationship with this branch has made it a point to not just remember me but to remember my name. He also goes above and beyond to remind me of additional services like document shredding and other services that will be schedule. This is a very customer service oriented credit union. Paul Williams Springfield IL read more

We had an amazing banking experience today with Timothy Kane, Springfield branch. He solved a difficult problem with our accounts with a very smart solution, that he thought up, through his sheer persistence. He definitely went the extra mile for myself and my husband. He had to follow the problem for a couple of weeks to make sure it was actually resolved, which it was. He's also very personable and we highly recommend him! read more

Tim Kane, Senior Teller at the Springfield, IL, Credit Union 1 branch is the absolute BEST! He is great to work with, very professional, and always on top of everything dealing with my account and loan. He is super friendly and always takes the time to visit with me and ask how things are going. I appreciate him and all he does to make my banking experience wonderful. Thanks Tim!! read more

I have had the best customer service experience I have ever had at Credit Union 1. Linda Shedlebower went above and beyond the call of duty to help me with not only my brother's estate but any time I have need banking assistance. she was always professional, knowledgeable and caring. She is an example of how every bank and credit union staff should treat their customers. read more

I've been a member at the Springfield branch almost since the doors opened,and have always had great experience, but one person that stands out over everybody else is Timithy Kane.He's always friendly and willing to do the extra mile to take care of what ever your needs are .It's always been a pleasure doing business there. read more

I just wanted to leave an excellent review for Timothy Kane, Senior Teller at the Springfield, IL CreditUnion1 Branch. I have experienced some fraud on my CU1 Debit Card and Tim handled the problem quickly, professionally, and he is a very great person to work with and I trust him to always be there to help! read more

Tim Kane in Springfield, Il. did a crate job of walking us through the process of setting up an account on the computer. He was very patient with us and we were able to complete the entire program. Kudos to Jim and a big thank you. Gene Gronewald read more

The Manager Miss Angela Lay is the most professional and compassionate person. You can honestly tell she cares what is in the best interest of my well-being financially and will go above and beyond to make sure my needs have been fully met. read more

Always friendly, personal service at Credit Union 1 in Springfield. I've had my account with the College Street Branch for 30 years. Timothy Kane and the rest of the staff there are superb. read more

Linda was professional, helpful, knowledgeable and considerate. She always answered any questions that I had and processed our loan in a timely manner. It was a pleasure working with her. read more

Credit Union 1 in Springfield consistently has fast, friendly, PERSONAL service. They make banking easy.

Daniel Ramirez did a wonderful job helping me become a member. He was kind, efficient, and very thorough!