Surprisingly easy to get to for a downtown location. Free covered parking near the door, and…read morealways seems to be spaces available. Coupled with the best free online bill-pay, US Bank has been my choice for several years.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

When working with a Bank I evaluate two things: how is there customer service and are their rates…read morecompetitive? In short, the financing rates I have through Illini are extremely competitive and I have NEVER had better customer service then at IIles branch of Illini bank.

Great local bank - if you want to bank where everyone knows your name this is the place. Friendly…read morestaff, great bank products and an even better mortgage department!

From the owner: Prairie State Bank & Trust has the size, and products and services to meet your growing needs, and…read morewe remain fully committed to the high level of customer service derived from our community banking roots. This unique combination gives rise to our slogan: Improving Lives Through Exceptional Service. Prairie State Bank & Trust is fully owned by American Central Financial Group, a family-owned bank holding company. American Central Financial Group and Prairie State Bank & Trust are committed to community banking for the long term. We intend to continue to differentiate ourselves through exceptional service, innovative ideas and flexible loan and deposit structuring to not only meet, but exceed your expectations.

8/2021 On a trip so traveling thru. Used the drive through and had a great experience with the…read moreteller.

This banks ATM ate my debit card I have no other money and my day is ruined. Why? Because when I…read morewent and told them they said since it wasn't one of their debit cards they can't do anything. I will never do business with this bank.

The bank did a good job with my mortgage. Everyone was friendly and helpful. It happened online…read morenothing to complain about. My checking account has also been fine. Fairly low minimum balance so avoiding fees is easy. The only reason I have them 3 stars instead of 5 is that the mobile banking app doesn't work on Android 9.0 pie. The bank told me it's because my phone isn't a certified device which ignores the fact that it was working and that I am not the only one with the problem. If they get the app fixed I will change my review to t stars.

Prairie State was trouble from the beginning. Maybe be my little $ account doesn't matter, but this…read more*old time good feeling" brick and mortar bank never seems busy as others. From a refusal to work with a customer, to the speed they can get things done compared (to many human employees involved?) to more modern internet banking just does not match up in the 21st Century

Mary and Cassie (Durkin/Clocktower) are the best! They have helped me out several times. They are…read moreso patient to straighten out fraud cases. It is nice also that they remember customers' names. They are super!

I have been banking here since I was 17 years old. They have always treated me right and always…read morebeen helpful when I needed help. They currently hold the loan for my house and one of my cars. I wouldn't think of having my loan through anyone else. We recently refinanced our home loan through Heartland and it was quick and painless. We lost 2.5 percentage points on our loan. They answered any questions we had and were quick to respond. A+

Good luck reaching by phone. Automated phone service. Can never get anyone to answer call…read more Unbelievable hold times 5 minutes plus, then told to try calling later

We've used several banks over the past 37 years and have been at INB for a long time now. Their…read morepersonal service is unmatched. Very friendly and attentive and they work hard to know and remember customers. The digital banking app is great and the network of teller machines is incredible. Whether at the drive thru, inside at the teller or sitting with a personal banker, we have always had an easy and friendly experience. The personal bankers are well trained and very knowledgeable. One of the increasingly few reasons to stay in Illinois!

From the owner: At INB, we are more than finances – more than a loan calculator or a credit card. Our goal is to…read moreassure our community is strong and that each of our customers lives a financially sound life. To do that, we offer mortgage loans, checking accounts, savings accounts, and even tax services and wealth planning. We even provide custom solutions to businesses and municipalities through our Treasury Services team. We're even home to the largest remittance center in downstate Illinois. We are stability, peace of mind, and commitment. At INB, we are a community.

How has no one written a review before? Johnathan Shay is AWESOME! Not just a nice guy but someone…read morewho bent over backwards to help me move my Poppa Pat to Chicago. Seriously... no way this could have been done. because Johnathan would download, print, help Poppa Pat sign, scan & send important doc's to me. Without him, buying the condo for my Poppa Pat would have maybe impossible or crazy difficult. Also my Poppa Pat trusted him so I don't know how difficult it would have been to find someone my Poppa trusted. Seriously Johnathan was so patient and sweet. I always felt bad when I called with another request. We were doing the loan through Credit Union ! and I always felt like saying call "Johnathan". He had no reason or incentive to help us and yet he did. I am so glad that I got to meet him & personally thank him before we left in the moving truck. Johnathan was incredible and I would recommend him to anyone. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Poppa Pat is in his new condo & loving it. It is close the #36 bus which he posts his adventures everyday day on facebook. He also is close the the red line which he shuns as "too boring". & this is why we brought my Poppa Pat up here! Thank you Johnathan Shay & Grace Gumila. I needed you both to make my dream for him come true.

I miss the drive through and not getting envelopes. The employees are amazing. I highly recommend…read moreyou stop in and talk to them. Right now they are taking donations for a local organization. It's nice to see them involved!!

The people at the Bank Of Springfield are the best! I just love them! As a group, they are so…read morekind, so friendly, so helpful, I cannot say enough good things about them. One time, when I was in serious trouble and needed some cash in a hurry, the vice president of the bank brought the money to my house HIMSELF! That is the kind of service you cannot buy! And, I should point out, I am not a millionaire. I live on Social Security! And

We bought a home almost $400000.. The property lines were…read moremessed up this house should never been sold people in approaching people trust passing with their buildings on our property. The bank did not care in fact the bank send us a nasty letter telling us we were no longer. Welcome at the bank and not the have any contact with anyone set the bank. But we have to make a house payment at the spank so. We call their lawyer and tell them that we have to make a deposit. He said just go in and do that and leave hes very direct and hes very condescending. I warn anyone about going to this bank for a mortgage loan they will not stand behind you. They do not care what happens to you once you get the money all they care about is the money so buyer beware.