When working with a Bank I evaluate two things: how is there customer service and are their rates…read morecompetitive? In short, the financing rates I have through Illini are extremely competitive and I have NEVER had better customer service then at IIles branch of Illini bank.

Great local bank - if you want to bank where everyone knows your name this is the place. Friendly…read morestaff, great bank products and an even better mortgage department!

From the owner: Prairie State Bank & Trust has the size, and products and services to meet your growing needs, and…read morewe remain fully committed to the high level of customer service derived from our community banking roots. This unique combination gives rise to our slogan: Improving Lives Through Exceptional Service. Prairie State Bank & Trust is fully owned by American Central Financial Group, a family-owned bank holding company. American Central Financial Group and Prairie State Bank & Trust are committed to community banking for the long term. We intend to continue to differentiate ourselves through exceptional service, innovative ideas and flexible loan and deposit structuring to not only meet, but exceed your expectations.

8/2021 On a trip so traveling thru. Used the drive through and had a great experience with the…read moreteller.

This banks ATM ate my debit card I have no other money and my day is ruined. Why? Because when I…read morewent and told them they said since it wasn't one of their debit cards they can't do anything. I will never do business with this bank.

The bank did a good job with my mortgage. Everyone was friendly and helpful. It happened online…read morenothing to complain about. My checking account has also been fine. Fairly low minimum balance so avoiding fees is easy. The only reason I have them 3 stars instead of 5 is that the mobile banking app doesn't work on Android 9.0 pie. The bank told me it's because my phone isn't a certified device which ignores the fact that it was working and that I am not the only one with the problem. If they get the app fixed I will change my review to t stars.

Excessive overdraft charges compared to every other bank I use…read more I had my debit card hacked and my account was completely cleaned out. I was treated like a criminal when I reported it and they took every bit of time they could to return it. The tellers are nice and courteous but their policies are questionable. If you don't have a lot of money you're not important to them. Jacksonville il branch

Prairie State was trouble from the beginning. Maybe be my little $ account doesn't matter, but this…read more*old time good feeling" brick and mortar bank never seems busy as others. From a refusal to work with a customer, to the speed they can get things done compared (to many human employees involved?) to more modern internet banking just does not match up in the 21st Century

I have been banking here since I was 17 years old. They have always treated me right and always…read morebeen helpful when I needed help. They currently hold the loan for my house and one of my cars. I wouldn't think of having my loan through anyone else. We recently refinanced our home loan through Heartland and it was quick and painless. We lost 2.5 percentage points on our loan. They answered any questions we had and were quick to respond. A+

Banked with Heartland when it was Sacred Heart Credit Union so much better back then. I opened…read moreaccount when 14 so I'm old it has been 55 years. They have gone Downhill. Noone answers phones, one teller does it all. Gretchen needs replaced. They closed ALL my accounts without telling me, lied said I threatened them. Im in touch with an attorney and I will pursue it.i opened a great account with BOS much better facilities,lots of happy ,helpful representatives so Heartland actually did me a HUGE favor. Go to any other bank/credit union no loyalty whatsoever.

Will NEVER bank here again.... they will close an account on you without any notification, without…read moreany warning - no matter how many years you have been banking with them. I used to praise this place to everyone NEVER again.!

I had a cefcu bank account eBay tried taking money out of my account cefcu returned my money then…read morecharged me $30 Dollars each time for 7 transactions just like that 30 dollars times 7 = 210 in overdraft fees eBay spent 2 days straight running my card I had to go into cefcu into the member center to get them to change my account number to stop ebays attack on my bank account. The free for a cefcu returned item fee is only $8.00 I don't know why there charging me $30 dollars 7 different times when it should only be an $8 dollar charge https://youtube.com/shorts/zb5VHaABWjE?si=1sAJCLOF7JiTqhLq

We've used several banks over the past 37 years and have been at INB for a long time now. Their…read morepersonal service is unmatched. Very friendly and attentive and they work hard to know and remember customers. The digital banking app is great and the network of teller machines is incredible. Whether at the drive thru, inside at the teller or sitting with a personal banker, we have always had an easy and friendly experience. The personal bankers are well trained and very knowledgeable. One of the increasingly few reasons to stay in Illinois!

From the owner: At INB, we are more than finances – more than a loan calculator or a credit card. Our goal is to…read moreassure our community is strong and that each of our customers lives a financially sound life. To do that, we offer mortgage loans, checking accounts, savings accounts, and even tax services and wealth planning. We even provide custom solutions to businesses and municipalities through our Treasury Services team. We're even home to the largest remittance center in downstate Illinois. We are stability, peace of mind, and commitment. At INB, we are a community.

I miss the drive through and not getting envelopes. The employees are amazing. I highly recommend…read moreyou stop in and talk to them. Right now they are taking donations for a local organization. It's nice to see them involved!!

I had a wonderful experience opening an account with Daniel Ramirez. He was very kind and efficient…read morethroughout the entire process! I'm excited to be apart to the Credit union 1 family

The people at the Bank Of Springfield are the best! I just love them! As a group, they are so…read morekind, so friendly, so helpful, I cannot say enough good things about them. One time, when I was in serious trouble and needed some cash in a hurry, the vice president of the bank brought the money to my house HIMSELF! That is the kind of service you cannot buy! And, I should point out, I am not a millionaire. I live on Social Security! And

We bought a home almost $400000.. The property lines were…read moremessed up this house should never been sold people in approaching people trust passing with their buildings on our property. The bank did not care in fact the bank send us a nasty letter telling us we were no longer. Welcome at the bank and not the have any contact with anyone set the bank. But we have to make a house payment at the spank so. We call their lawyer and tell them that we have to make a deposit. He said just go in and do that and leave hes very direct and hes very condescending. I warn anyone about going to this bank for a mortgage loan they will not stand behind you. They do not care what happens to you once you get the money all they care about is the money so buyer beware.