When working with a Bank I evaluate two things: how is there customer service and are their rates…read morecompetitive? In short, the financing rates I have through Illini are extremely competitive and I have NEVER had better customer service then at IIles branch of Illini bank.

Great local bank - if you want to bank where everyone knows your name this is the place. Friendly…read morestaff, great bank products and an even better mortgage department!

From the owner: Prairie State Bank & Trust has the size, and products and services to meet your growing needs, and…read morewe remain fully committed to the high level of customer service derived from our community banking roots. This unique combination gives rise to our slogan: Improving Lives Through Exceptional Service. Prairie State Bank & Trust is fully owned by American Central Financial Group, a family-owned bank holding company. American Central Financial Group and Prairie State Bank & Trust are committed to community banking for the long term. We intend to continue to differentiate ourselves through exceptional service, innovative ideas and flexible loan and deposit structuring to not only meet, but exceed your expectations.

8/2021 On a trip so traveling thru. Used the drive through and had a great experience with the…read moreteller.

This banks ATM ate my debit card I have no other money and my day is ruined. Why? Because when I…read morewent and told them they said since it wasn't one of their debit cards they can't do anything. I will never do business with this bank.

The bank did a good job with my mortgage. Everyone was friendly and helpful. It happened online…read morenothing to complain about. My checking account has also been fine. Fairly low minimum balance so avoiding fees is easy. The only reason I have them 3 stars instead of 5 is that the mobile banking app doesn't work on Android 9.0 pie. The bank told me it's because my phone isn't a certified device which ignores the fact that it was working and that I am not the only one with the problem. If they get the app fixed I will change my review to t stars.

Prairie State was trouble from the beginning. Maybe be my little $ account doesn't matter, but this…read more*old time good feeling" brick and mortar bank never seems busy as others. From a refusal to work with a customer, to the speed they can get things done compared (to many human employees involved?) to more modern internet banking just does not match up in the 21st Century

Mary and Cassie (Durkin/Clocktower) are the best! They have helped me out several times. They are…read moreso patient to straighten out fraud cases. It is nice also that they remember customers' names. They are super!

Everything was okay until I paid off my car and never received my title. Like called them and…read morethey have no record of having my title or sending it to me. They said ny only option was to contact SOS to apply for lost title.....even though they lost it!!

I have banked with this credit union since i turned 18. I love it and have never had any problems…read moreat all. My last visit was a day ago at the st joseph location. This is the first time I can remember that I was treated rather rudely. The girl did not acknowledge my presence at all. When I told her I wanted to make a withdrawal she handed me a withdrawal sheet and just looked at me like I was stupid. In the past I have just walked up to the teller and verbally given my info and they took care of me. This girl acted as if I was nothing but a bother. Once I received my money she never said a word. No thank you, no have a good day. Nothing. I think she needs a little practice on how to handle customers in a polite way. She was very condescending towards me.

Will NEVER bank here again.... they will close an account on you without any notification, without…read moreany warning - no matter how many years you have been banking with them. I used to praise this place to everyone NEVER again.!

I had a cefcu bank account eBay tried taking money out of my account cefcu returned my money then…read morecharged me $30 Dollars each time for 7 transactions just like that 30 dollars times 7 = 210 in overdraft fees eBay spent 2 days straight running my card I had to go into cefcu into the member center to get them to change my account number to stop ebays attack on my bank account. The free for a cefcu returned item fee is only $8.00 I don't know why there charging me $30 dollars 7 different times when it should only be an $8 dollar charge https://youtube.com/shorts/zb5VHaABWjE?si=1sAJCLOF7JiTqhLq

We've used several banks over the past 37 years and have been at INB for a long time now. Their…read morepersonal service is unmatched. Very friendly and attentive and they work hard to know and remember customers. The digital banking app is great and the network of teller machines is incredible. Whether at the drive thru, inside at the teller or sitting with a personal banker, we have always had an easy and friendly experience. The personal bankers are well trained and very knowledgeable. One of the increasingly few reasons to stay in Illinois!

From the owner: At INB, we are more than finances – more than a loan calculator or a credit card. Our goal is to…read moreassure our community is strong and that each of our customers lives a financially sound life. To do that, we offer mortgage loans, checking accounts, savings accounts, and even tax services and wealth planning. We even provide custom solutions to businesses and municipalities through our Treasury Services team. We're even home to the largest remittance center in downstate Illinois. We are stability, peace of mind, and commitment. At INB, we are a community.

I miss the drive through and not getting envelopes. The employees are amazing. I highly recommend…read moreyou stop in and talk to them. Right now they are taking donations for a local organization. It's nice to see them involved!!

I had a wonderful experience opening an account with Daniel Ramirez. He was very kind and efficient…read morethroughout the entire process! I'm excited to be apart to the Credit union 1 family

The people at the Bank Of Springfield are the best! I just love them! As a group, they are so…read morekind, so friendly, so helpful, I cannot say enough good things about them. One time, when I was in serious trouble and needed some cash in a hurry, the vice president of the bank brought the money to my house HIMSELF! That is the kind of service you cannot buy! And, I should point out, I am not a millionaire. I live on Social Security! And

Terrible bank! The bank failed to secure the proper loan. I need it then are going to charge me…read morethree months later for an appraisal fee. Jordan Newcomber is a scam artist and a con artist