My grandfather had a life insurance policy with this company and they are refusing to assist me as…read morehis trustee and executor now that he is deceased. They will not communicate via phone or email. They want me to snail mail or fax them. They are intentionally making it as difficult as possible to handle his estate in an attempt to dodge paying out in my opinion.

This company is horrible especially during your time of bereavement. These representatives gives…read moreyou a hard time when trying to find out information on your policy! I would never ever take a policy out with them..

Bailey Family Insurance, is exceptional !! It is a…read morepositive refreshing experience. I had contacted Leona Niemeier. Personal Risk Advisor at Bailey's and discussed our insurance coverage details. Leona called back us back early afternoon the same day. We were able to visit the office a few days later and change our coverage for substantial savings, on home and auto. The office is welcoming low-key atmosphere, no high-pressure sales. We met the staff ,and Mark Bailey welcomed us , explaining the business. Thier detail and appreciation is sincere. Big change from being just a a profit statistic from other carries. Able to have actual personal caring contact. Thank You Dan & Alberta Woolfolk

Was shopping around for car and home insurance. Contacted Bailey Family insurance, was almost…read moreimmediately responded to with my online query. They not only got us a great rate on both we ended up with more coverage for less money. The customer service from Keely was top notch! Highly recommend them for all your insurance needs.

Did a very professional job of providing me with life insurance that was substantially more…read morereasonable than the life insurance I was purchasing through the state of Illinois system. He also was very helpful with assisting when the insurance company had questions during the application process. I highly recommend Mike as a great resource for you to obtain life or health insurance.

From the owner: Mike Layden, CPA established Health & Life Solutions, Inc. to assist clients through the many…read morecomplexities of Original Medicare, Medicare Advantage, and Medicare Supplement plans. Mike is a licensed certified public accountant with over 34 years experience, as well as licensed insurance producer. He leverages his financial and Medicare expertise to recommend the best plan for your specific healthcare needs, lifestyle and budget. Give Mike a call if you have questions. 217-290-1768

Troxell has served my family and I for over a decade. My agent has kept up with me on a regular…read morebasis and helped me find better quotes when a company would raise their rates. I recommend many of my own clients to them. My agent was always there to assist me immediately with any auto accidents or home issues ! The staff is prompt to return my calls and I would never go anywhere else !

Absolutely horrible company. We ended up with this firm when our Travelers agent retired. We had…read morebeen customers of good standing with Travelers for over 20 years. Found out that we had been over insured on our home for the past 14 years. The new agent at Troxell said we would need to have our home inspected in order to determine the current replacement value. Sounded simple enough but we kept getting the run around about getting it done. After a month and still no inspection, we found another and better company. Even when we tried to cancell took over three days for them to send us the paperwork. This company has no idea about customer service. Avoid them at all costs!!!!!

Steve O'Dell and his staff are top notch! Steve has been my agent for almost 5 years and he's the…read morebest insurance guy in the business. Honest, courteous, trustworthy & knowledgeable are the first words that come to mind to describe Steve and his agency. If you are looking for someone that has your best interest in mind when reviewing your coverages then you should definitely call Steve. The staff in his office is friendly, knowledgeable and eager to help whenever possible.

From the owner: Insure Carefully, Dream Fearlesslyread more

No support. Just don't return calls. I had called for changes to a property policy. I had business…read morethere for a long time. No problems except I couldn't get any response and I had to find another company as the policy was expiring and it needed to be rewritten with updates.

This is a terrible company. Very poor customer service. They do not return phone calls or emails. I…read morehave been trying to resolve an issue for over a month. And they have helped in no way shape or form. Now they want me to pay more for the problem to get fixed. It is extortion. They know I can not run business with out insurance and our using that to get more money. This is criminal.

From the moment we started the process over the phone, Plumb was eager to find ways to help us…read morereduce the cost of insurance as much as possible. We were paying $75 through another company for myself and my son, who is 24-years-old. Through Allstate, we've nearly cut it in half. No other company, including the company I was with, would beat the price. We have always gotten through to our agent and never had to put up with call centers. We love the personal touch, the unbeatable prices, and the fact that it's so easy to make adjustments. I highly recommend Allstate.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I appreciate the chance to teach people ways they can prepare for unexpected events in Springfield. Outside of work, I support local youth programs and love spending time with my family, exercising and involving in outdoor activities.

One star rating only because it is required. Avoid this agency at all costs, especially Don…read moreGoodenow as he will twist any situation to his advantage to squeeze an extra dollar out of his customers. Beware! We asked for advice on our policy and were given bad information which Goodenow Insurance would not stand behind. So we are now victims of their ignorance of the policies they sell. I hope this helps at least one person not make the mistake we made by trusting this agency.

From the owner: The Goodenow Insurance Agency is committed to maintaining a high standard of excellence and…read moreestablishing a strong relationship of mutual trust and service to each of our clients. in the Springfield Area We offer personal attention, full-time professional service, competitive pricing, a broad range of insurance products to meet your needs and an experienced staff of conscientious professionals.The Goodenow Insurance Agency opened January 1st 1998 with Don Goodenow and Deb Bell. With a couple of desks and calculators the business began in earnest. The first year was rocky with only a couple of companies willing to give a new agency their contract. In 1999 Erie Insurance Company entered Illinois and gave us a contract and the agency hasn't looked back. Now with well over 40 companies to choose from and the addition of key personnel Goodenow Insurance has the ability to maintain personalized service but go after competitive rates for all it's clients. Call now for a free quote.

I have had Angela sit for me many times she goes the extra mile even staying over night when my dog…read morewas stressed. Sends me pics when I am away. Stays extra time to show affection. Will water plants, take care of mail, walk the dog & puts out trash.

We feel very lucky to have found Angie and Pampered Paws pet sitting. We have two cats that she…read morewatches when we are out of town and I trust her completely. The cats took to her right away, which isn't usually the case with one of them. Customer service at Pampered Paws is exactly what you want when you are turning over your house keys and entrusting someone with your pets. She always got right back to me to answer any questions I had. We did an initial meeting at the house where we went over all the paperwork and info about the cats and everything she needed to know about the house. She is very detail oriented. While we were gone she would check in once a day with texts to notify us she had visited the house and that the cats were ok. Angie is very professional and it's so nice to be able to go out of town and know that the kitties have been well taken care of. I highly recommend her if you are in the market for a new pet sitter or need any of the other services she offers to help you take care of your pets.