I want to thank Frank, Dennis and Dominic for a smooth transaction buying a beautiful BMW…read more Thank you kindly, Lula M Harris

DO NOT TRUST THIS DEALERSHIP--DECEPTIVE SALES & ZERO ACCOUNTABILITY…read more I would give zero stars if I could. My mother is a 68 year old retired RN who purchased a van from Haus Auto Group with the intention of traveling across the country, visiting national parks. Instead, she has spent months dealing with a nightmare--costly repairs, misleading information, and complete disregard from the dealership. The van was misrepresented from the start. It was advertised as a Flex Fuel Chevy Express, which she paid a premium through the dealership's vendor to have delivered to her in Texas. Upon delivery, she discovered it was actually a VIA Motors VTRUX hybrid--a vehicle that very few mechanics can service due to software restrictions that a quick Google search will confirm was a complete failure for GM. The hybrid battery failed 3 days after she accepted delivery of this vehicle, and despite taking it to multiple shops, no one has been able to fix it. Additionally, the van has significant rust issues that were not disclosed at the time of sale. They haven't even honored their own guarantee and reimbursed her for what she spent in repairs the first month she owned it. My mother repeatedly reached out to Chris Haus, asking for assistance or a buyback, as she unknowingly purchased a vehicle that is essentially undrivable, and the vehicle delivered is not the vehicle she purchased. Communication has been slow, dismissive, and filled with empty promises. Every time she pushed for a resolution, she's been met with excuses or silence. Meanwhile, she's still making payments on a van that she cannot use. This dealership sold her a branded title vehicle without proper disclosure, failed to ensure it was in working condition, and has done nothing to make this right. She spent her life savings on what was supposed to be her dream vehicle, only to be stuck with an expensive, useless burden. If you value honesty, integrity, and accountability, DO NOT BUY FROM HAUS AUTO GROUP. I strongly urge anyone considering a purchase here to take their business elsewhere.

They were very professional and courteous. They were willing to work with me on pricing and most…read moreimportantly the car was everything they said it was. I would go back to them in a heartbeat.

I got a great deal on my Lincoln MkZ. Condition of the car was very good and they fixed every issue…read morethat I brought up about the car. Even the small details were taken care of to my satisfaction. Lazer and David were both very helpful and easy to deal with. I highly recommend seeing the vehicles that they have.

We have brought our Kia Sedona here twice in the last year for work still covered under on our soon…read moreto be expired warranty. Both times have been a great experience. The first time was for a noise coming from under the hood that ended up being a loose bracket for the a/c. They fixed it and they even replaced our wheel covers of which are covered under the warranty. We didn't know this but the friendly staff told us they were and replaced them. Also, the back seatbelt that my kids use was locked up and they had to replace some sort of gear or something of which they did the same day as well. Pretty cool. Today, my wife took it there because our windshiled wiper motor went bad and something's going on with the powersteering. They replaced the wiper motor and told her that they had to order the parts for the rack and pinion which is making the noise we hear. They were nice enough to tell her that when the parts are shipped in, she would need to drop the car off and come back to pick it up as the work will take several hours. Fifth star evades this review as both times we had an appointment for the work but ended waiting approx 2-3 hours anyway. I know a wait is expected but why make an appointment? Anyway, other than the wait issues, we have found something great in this dealership.

I normally don't write long reviews, but my experience with Ken Ganley Kia of Boardman was so…read moredisappointing and stressful that I feel compelled to warn others. What should have been an exciting purchase turned into a two-week nightmare -- one week just trying to complete the deal, and another week waiting for the dealership to finally release my approved, paid-for vehicle. During that delay, I was told I'd still have to pay for the days I didn't even have the car in my possession. My experience with sales associate Christopher Kenney, finance manager Heather Marino, and general manager Melanie Yesovich was marked by misinformation, unresponsiveness, and defensiveness. I was repeatedly pushed aside, ignored, and treated as though my time and business didn't matter. Even after paying my down payment and signing the paperwork, they refused to release the car, citing "funds clearing" from the leasing company -- which makes no sense for a lease. When I raised the issue, I was offered only $40 compensation and told to sign a release form that would have silenced me from ever sharing this experience publicly. I refused. The only person who showed any professionalism was sales manager Mark Dickerhoof, who listened, treated me with respect, and ultimately honored the national offer I was initially denied. Unfortunately, every other part of this dealership failed to deliver even the most basic level of customer care. As a former licensed car salesman at Klaben Ford and Lincoln and a recipient of the Key to the City of Youngstown, I know how customers deserve to be treated -- and this dealership fell far below that standard. If you value honesty, professionalism, and respect, steer clear of Ken Ganley Kia of Boardman.

they don't care about no one but themselves I have the money for car payments but the refuse to…read morework with people

Their low income and elderly so called assistance does not exist. if by chance you don't meet their…read morerequirements as a low income forget it. if your low income and receive less then & 1500.00 a month forget it. On top of that they want to sale you a used car with a new car payment. Instead of being told over the phone by a sales rep, their requirements they'll have you waste your time to come to their place of business to literally slap you in the face well offering a fake apology for their non assistance. They don't even deserve one star and should receive a total rating of minus 100%. Their payment for a 10 year old vehicle with 125,000 miles $ 475.00 monthly, so know they don't help low income but take advantage of them.

They helped me get the vehicle that I wanted they got me my loan so they are a good place to go get…read morea vehicle if you need a new/used vehicle

bought a cart from them 2 years ago and have had multiple issues. Found myself bringing the car in…read morefor the same issue several times. its a very shady business

This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.

Dave is a great salesperson to talk to into getting a vehicle here. He is very knowledgeable and…read morehas a lot of experience in the car sales industry. He made the buying process and the paperwork very easy and clear to understand. I would definitely get a car here again!

PLEASE DO NOT BUY HERE!!!!! My son purchased his first car just now at 18 saved all his summer…read moremoney for deposit on a 2013 hyuandi sonata for 7000. He took a loan from the credit union for the rest. We informed them that he was 18 and we really wanted to make sure he got something reliable that he wouldn't be dumping money into right away and Dave told us he just had it in the shop mechanic replaced a few things and engine ran great only thing needed would be back tires everything else was great. So we took his word for that. 4 days into owning this car it lost complete power while our son was driving it and brakes quit working and luckily he was able to veer off the road before he went head on into a main road. We had it towed and Dave had mechanic look at it said he was puzzled but replaced a crack shaft sensor and charged us a 100 bucks and said they did this out of "goodwill" because we bought the car "as is". Dave said he isn't even telling Chuck he did this because he wouldn't allow it. Well 2 days later same problem so my husband looks under the hood and the battery terminals were completely loose which leads us to believe did they even look under the hood or just take us for 100 bucks. Fast forward 5 days. The engine completely BLOWS UP. We call Dave and Chuck say sorry nothing we can do you bought as is. Now reading through this company reviews this is not the first time they have done this to people. And they will comment on this " you signed as is" "you didn't purchase the extended warranty" - he did purchase an extended warranty 2 days after the purchase of buying the car because their warranty didn't cover nearly as much as we like we have a company we use and we like a lot but you can't use it until you hit 30 days of purchasing it. Also when you buy as is especially on something that is 7000 dollars you are hoping to get more than 15 days out of it!!! And those 15 days not having issues!!! So save yourself the comments Dave and Chuck. I am not sure how you guys can live with yourselves knowing you basically stole from a poor 18 year old kid starting out in life but hey more power to ya I guess.

Unsatisfactory service. Lacking disclosure on the full condition of the vehicle is not in support…read moreof the values and interest in the community surrounding it. The failing to seek customer satisfaction, exemplary service, and full disclosure is irrefutably emphasized by their interactions with customers, the lack of due diligence to improve the conditions of vehicles sold before sale, and the selling of vehicles with lack of integrity and discipline in good service. Though their service is lacking, they were able to quickly get me into a vehicle I required for my employment within the community. In emergency situations, this company is recommended.

They will randomly take money out of your account after you pay them off they took over 400$ out of…read moremy bank account 20 days after I paid off my down payment so make sure after you do business with them have them take your account information out of there system

The worst service ever. All he cares about is credit and will insult your personal life once you…read morecall him out for being a LIAR and selling you a junk, wrecked trashed car lol. Told me all my car needed was a tune up and here the whole front end needs rebuilt and my radiator hose Flys off my car whenever it feels like so it over heats and breaks down. Only drove it 20 k miles and now probably have no car and he was absolutely USELESS when I went back for my refund or any kind of help. Will never go here again. Would PAY PEOPLE NOT TO GO HERE!!!!! this business needs SHUT DOWNNNN!!!!