To be completely honest, I am so appalled by the horrible business practices the directors of the school provide. At first I absolutely loved the school, Miss Heather was a sweetheart would email me on my child and her well-beings; anytime I called Miss Jackie would aways answer very pleasantly and inform me how my child was doing throughout the day if I had any questions. We had open lines of communication and the school was doing great for my family. At first my daughter was supposed to be a full-time student however because I am in EMS and I'm a medic in the Austin area my schedule changed, which Miss Heather did go out as a courtesy and allow me to change my schedule within 30 days and without a written notice to better suit my needs. However my daughter was only going to school two days a week, and instead of paying $140 for full-time pay I was being charged $120 for two days a week. It didn't make any sense, and in quite a few different emails and face-to-face conversations I tried to see if that was correct if it was accurate. I was told that because I am in EMS full time tuition was discounted to $140 and that yes two days a week would be charged $120. I went along with this for about a month until I decided to look over the welcome packet and realized that two days a week is a $90 charge. Although it was concerning to me that I was being overcharged, my biggest concern is this throughout the time my daughter was there there was a few different instances that concerned me, one in which she had a huge scratch on her face that went from her eye to almost her lip, nice pretty decent gouge that bled, and none of the teachers knew what happened. OK so kids get hurt sometimes I forgave it. The next thing that concerned me was that my husband pointed out was at my daughter school work was to pencil whipped all of the letters were perfect all of the lines were almost completely straight circles we're done almost perfectly, I might add that she's three years old and her work it look like something that an adult would do. When I asked about that I was told that they do hand over hand practices but you did not know my daughter was a left-handed student. Another concern of mine was that when I dropped her off early in the morning, unless there was a skunk living in the back rooms, it smelled like marijuana and fabreze. When talking to the director Miss Heather, her eyes were very glazed and she couldn't look you straight in the eye, some could pass it off as allergies, however we were all young once, and I'm pretty sure we all know what marijuana smells like and what happens to your eyes and your mentality when you smoke it. Another concern of mine I was told that I'm packing too much food for my child to eat throughout the day because the school does not provide any meals, juice, milk, anything whatsoever other than water, which I'm totally fine with; at least I know what my child is consuming, however I asked why is her lunch and her snack circled with all on her daily report if I am packing her too much food. I was told that they throw the food away and that they always circle most or all on all students.
Now here's of the bad business practices come in, my husband called to set up a meeting with Miss Jackie and Miss Heather to discuss our tuition and some of our concerns that we have about our child's well-being at the facility. Miss Heather would not set up a meeting instead insisted on arguing with him about emails that she and I emailed back-and-forth about how many days my daughter was to be going to school whether it was two or three and that the charge was accurate. After my husband got off the phone with her he called me to let me know of how that conversation was unsuccessful. I called Miss Heather, tried talking to her, she again insisted on arguing with me and at that point I decided to withdraw my daughter, I know that you have to have a 30 day notice to withdraw a student from the school so I told her over the phone that my daughter's last day would be 30 days from our conversation as of that day, I also asked her if she like me to email her a written statement saying that my daughter was to be drawn in 30 days. She answered me yes, we ended our conversation over the phone. I then emailed her the notice and screenshot a picture stating how many days my daughter would be attending school from the very beginning where all this confusion took place about a month and a half ago. Instead of her being a school director and keeping her professionalism and saying not a problem her last day is on this day and moving forward she decided to screenshot a question that I sent her regarding my daughters days and if they were to change and continue to argue with me over email. I told her that I understand that some schools are greedy and that sometimes it's difficult to determine the difference between a question and a statement. She then called me, to say my daughter was expelled. Beware! read more