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The Home Depot

The Home Depot

(10 reviews)

$$

Home Depot's associates don't know their product. Not to mention the store's inventory is grossly…read moreoverpriced. I was looking for furniture repair hardware. I attempted to find it myself before asking an associate. At the time I didn't know the proper name of said hardware so I described it as a sofa nut while showing the associate a sofa leg I brought into the store. The associate asked if I've been down the hardware aisle which, I said "yes." The associate pointed to a regular screw nut. I said that's not sofa hardware. Once again displaying the sofa leg, I described the hardware I'm looking for is furniture repair hardware hoping he's changed a sofa leg or two in his lifetime. The associate then tells me that this is an equipment hardware store and that I need to go to a "furniture store" for furniture hardware. Already knowing furniture stores don't sell furniture repair hardware, I excused him. I checked again before leaving and found something called a "tee nut." The only downside was the size I needed wasn't in stock. I headed over to Lowe's that has a similar hardware aisle and found a drawer actually labeled "furniture parts"(Home Depot has these same drawers but are not labeled as such.) I purchased a pack but unfortunately they weren't there right size either. I actually found better and correct sized hardware at Stines in Broussard.

I came in here looking for and item because the app said it was available at this location. Once at…read morethe store the item was nowhere to be found. A very nice lady working at the customer service desk was able to get me some one for the department I was in to see if they could find the item. Unfortunately the young man was not able to find the item either. The manager for the department came over and she said it shows that what I was looking for was in the store. But since they weren't able to find it she if I could find a comprable item I could get it for the same price. Which is exactly what I ended up doing. I want to thank the lady who's working the customer service, the young man working the department and the manager of the department.

Lowe's Home Improvement

Lowe's Home Improvement

(26 reviews)

$$

Lowe's on: 3726 Ambassador Caffery Pkwy, Lafayette, LA 70503 I had to wait very very long to…read moreinstall wooden floors. The delivery guy dropped off the 26 boxes of bamboo floors and the installer said he was supposed to remove them out of boxes not just drop them off. And the delivery guy wanted to drop them off in the garage. So the installer said the bamboo wood floors had to sit in the house for another 4 days...keep in mind I already had to WAIT A whole MONTH. Plus I had to take off work for the floors to be installed on July 14, 2021 and the installer said he can't do it... so I took off work for nothing I lost my 8 hours when I could of went to work and make money. Today on July 14, 2021. I lost $ money $

Bought some fencing and returned it 5 days later - never got the refund. tried calling the sotre -…read moregot a mind-bending AI voice asking to solve my problem. Finally got Sue on the line and she said she, but put me on hold 10 minutes [before I hung up] because she could not see where ithe money actually went [not to my credit card]. After a 10-miute hold, I called back and got connected with a woman who would not identify herself and when i asked her a second time for her name, she hung up. Called corporate service - got the same silly AI run around when I asked for "customer service" kept saying she could help me no matter what I said. Finally got thru to Alton, explained my frustration abd he also disconnected my call. Called again and got Jennifer who gave me her name, listed, and did resolved the problem. But good grief their AI complete sucks and their personnel are incredibly rude.

Crc - machinerental - Updated May 2026

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