This place is a mixed bag. The variety was unexpected for a small store in a small town. No puppies…read moreor kittens which is fine with me. They did have various birds, reptiles, rodents, freshwater fish and even a tarantula. They also had a good stock of supplies. What they didn't have is the energy or desire to clean their tanks. I went three times and ever time they were sitting in the back. Meanwhile the tanks are green with alga and full of dead plants that they still hope to sell. There was not too many dead fish, but there was not much variety either. My first trip to the store the person who came out to help me said something about needing to clean the tanks, but over the two week period that I visited the store she never got around to it. I pointed out a large dead fish and she said "I guess they picked on him until he died." She never bothered to remove the fish. If they cannot be bothered to clean their tanks, I cannot be bothered to spend my money there.

They care about their customers. And your pets. They explain how to care for your pets to and if…read morethey sell you the pets they have also what you needs to feed them treat them and are very knowable. So if you need a pet. Check here first. Nice clean place too. Lots of different pets. So come see what they have for yourself. I love my stuff I bought. No complaints ..

Extremely poor service. Told them I wanted a male bunny and they just grab one and say it is a male…read morebut come to find out my bunny is actually a female. Not only that we have tried to call them asking basic little questions and they always say sorry the guy you need to talk to is busy but will call back. Not even 1 call back attempt has been made but not only that they ignore every FaceBook message as well.

If anyone in london drops off my cat, it will not be put to death. You all got that? MARKread more

Do not send cats here if you might want them. This shelter kills cats *immediately.*…read more Brought a cat here an hour before closing. This morning, called 45 minutes after opening. Cat was gone, no explanation.

I brought mt dog in To be groomed and the older lady with…read moreblonde hair that was a groomer was so rude to me that we left without even getting the dog groomed. I have never been treated and talked down to so bad. I will never come back to this store.

I Wii never take my dog to them again. Long story but they let him fall off the table. Said my…read moredog wouldnt let him do anything to him. Hes never acted up before. I think all they did was bath him and wanted to charge me. I did not pay for it. I wont go there again. Dont even want to give them a one star but had to, to post.

The blonde-haired lady who's in the Grooming department is super rude! She really needs to learn…read morehow to talk to people.

Came in there to buy a Turtle. Was told I could not take one home unless I left there with a…read more$219.00 dollar tank even tho I have what the turtle would need at home. . I even went as far to showed him the new set up I have on the way but still was not good enough. Like dude your job is to sell the pets. Do you get some kind of commission if you make sure to sell the tank with the animal?? Was you having a fit bc i would not buy what you wanted. Andrew was the name said he was a manager. I bet he wouldn't have even let me walk out with a fish. I have never experienced this kind of disrespect buying a pet. We own a bearded dragon and they sent him home in a cardboard box almost 5 years ago. Get real my dude.

They sold me a bearded dragon that wasn't eating and said it would be fine. It was for my daughter…read morewhom I made wait to get one for 7 years until we researched and made sure it was a good fit. I bought all the habitat and necessary equipment needed. I called to ask why it wasn't eating and that I thought it was dying and Pet Paradise told me they don't guarantee pets and to "shove a cricket down its throat" and I asked what to do if it died and she said "I don't know, I guess bury it". Cold cruel and selling animals that are half dead already. I will never go here again and I would highly recommend no one else gets anything from this place. FYI it was the older lady who sold it to me and who answered the phone when I called. And it died on day 5

I have never seen a pet store with animals kept in such appalling condition. Upon entering you are…read moregreeted with the smell of rodent pee and blueberries (because they were burning scented candles), Bird cages overflowing with feces, starving reptiles (multiple animals were so starved you could see the bones) and absolutely filthy fish tanks. When i spoke to the manager on duty today about the conditions of the animals, his response was "call animal control and theyll just laugh". i can not understand how that place is still open.