Purchases appliance a month ago, cannot receive delivery date. Had to literally hunt them down to pay, and have tried my hardest to receive a delivery date for 4 weeks, calling and emailing their office everh single week trying to make this happen. spend your money anywhere else but Brad is a real asshole who will yell at you for buying from their store Do not expect any emails or phonecalls to be answered read more

Terrible customer service. Appliance was repaired they said but has not worked at all and over a weeks wait for them to come back. Date give and then cancelled right before their window ran out. Still waiting for them to arrive to fix the already fixed appliance but they were quick to take the money read more

I was in the market for a new dishwasher. I went to the usual places, Home Depot, Lowes etc. but found the sales people very inexperienced and uninformed. I found then found Crawford Appliances The salesman (Brad) was so helpful and knew so much about all the brands and models I was interested in. Pricing was on point. Purchase, delivery & installation all went smoothly and without any problems. It is great to support a local family business instead of a big box store. They really know their stuff and I definitely make them my go-go place for everything appliance related. I highly recommend them to all my friends. read more

Crawford Appliances was very helpful servicing my dishwasher and later on ordering and delivering a new fridge in a matter of a few days. I highly recommend them and found Ihor - in Sales extremely knowledgeable and helpful when it came to replacing my fridge. They are a local company in Mississauga and in my experience they were wonderful to deal with and I highly recommend you call them first! Linda C. read more

Our Samsung dryer idler puller broke on a Saturday afternoon. I looked up Samsung parts store open near me and found Crawford Appliance Centre. When I rushed there, I met Jake, who really took care of me. Jake was a life saver. He get me the exact part I needed after checking my broken piece and part number. He recommended one at a very reasonable price. Great customer service, very knowledgeable and would recommend Crawford Appliance Centre any day. read more

My Mom had a pristine older microwave that I inherited after she passed & one day it stopped working. I had a sneaking suspicion that I'd blown a fuse by partially obstructing the vent. From my first interaction with Crawford Appliance, they were wonderful. Amy was super sweet & when I brought it to them, Igor(?) was so helpful, bringing it in for me & walking me through what might happen. When I left, I worried that it's age could put their technician off from giving it the TLC I was hoping for, but when I called the following week, it was all fixed up & ready for pickup. Based on my experience, I would not hesitate giving my business to Crawford Appliance in the future! Very satisfied customer here! read more

After calling in the morning the woman who answered was clueless to items they carry, transferred me to parts and after repeating my self 5 times he clued into what I wanted... Against my better judgement and being lazy as it's close to home I went in to pick up the dishwasher salt, the young guy behind the counter hadn't a clue of the item. The next guy ... I'm sure it was the guy I spoke to earlier. He goes on the search 5 mins later he comes back prints the invoice, next oh the 3 boxes of salt is 84$!!! I hadn't asked the price earlier because I've never paid more than 12.95 for the same size box. I walked out. Drove to the other place, I should have gone to in the first 2kg 12.95, 1.2kg Miele branded 9.95, 1.2kg Somat 8.95 Not amused read more

Contacted Crawford for a service call repair for an appliance. Technicians came and went in 10 minutes and charged a service fee with a commitment of getting back with a resolution/part in 5 - 7 days. Heard no reply for 2 weeks, followed up with the Technician and Crawford and no reply after countless calls and emails. After 5 months asked for a refund on the service fee as technicians never replied/fixed the issue. Horrible customer service. Stay away. read more

Our fridge lost its electronic brain on a Saturday evening. Went on Sunday to a few places where we were told 9 years is as much as you can get out of an appliance these days. One salesman told me if it were his fridge, he'd try to get it fixed. Should cost $400-$600. On Monday, went to Crawford's. The owner said "As much as I would like to sell you a new fridge, you should get 20 years out of the one you have, but it may need some servicing along the way". Vito came and assessed it needed a new mother board. Part was ordered, then installed and the fridge is back to running like new. Ryan and Vito did a great job. Cost, including taxes was $540. Why not five stars? The communication wasn't great. I had to keep phoning to find out what was going on. read more

An online search lead me to find Crawfords. I wasn't in the shop for more than a minute when I met with James - Sales Extraordinaire. I was on the hunt for a Weber BBQ Brush and upgraded Grill. James provided me with excellent service and was on point with everything he was saying to me in regards to Charcoal BBQ'n. To sum it up, I ended up walking out of the shop with a Weber Premium Kettle and several wonderful Weber accessories. It was a 400 buck visit. Lol. Unlike other large chain stores, Crawford can bend in terms of pricing. I found that they had one of the lowest prices for Weber Q's and accessories. They also sell appliances too. They do cash, credit and debit. Plenty of free parking. Be advised that they are located on the north side of The Queensway in between Dixie and Cawthra. read more

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Just the worst. Whatever you do, don't call them for service. They outsource it and take zero ownership of the job done. It takes days to get information and they are not friendly in any way. I have no clue how they're still in business. Every time they've come to do a repair on my fridge, they claim they need another part. It's been 2 months that I've been trying to get it fixed. If I could rate them a -10 I would. read more

Tried to support local but I bought a bbq propane hose that they said would work even despite the box citing it was for a different model. When it didn't work and I tried to return it the manager refused. So while they kept the money from $40 sale and whatever profit they got from that they sure as hell WON'T be ripping me off anything in the future. read more

I had to deal with the service department for a warranty claim on a Garrison Dehumidifier and experienced the worst customer service from their "Service Manager". This guys doesn't have a clue of what customer service is and presented himself as incompetent saying he didn't know how to test a dehumidifier in the winter time since the humidity was not high enough. This after paying them the do the inspection. As another person posted once they get you money they don't care and have no intention of delivering service Go anywhere but here for service read more

Crawford was one of a few places I called to get a quote on replacing the gearbox grease in a Kitchenaid stand mixer. My question was very specific and I tended to get very specific quotes - but not from Crawford. After putting me on hold a couple of times to go back and forth talking with someone or other I got a vague-sounding "$75 minimum labour charge plus whatever the parts might be worth". I reiterated that I knew what part was required - it was gearbox grease. He responded that "they're all different" so they wouldn't know offhand how much that might be. I had to explain to him that Kitchenaid sells a very specific, food-grade grease especially for this purpose for their mixers. He then asked ME if I knew how much it cost. I told him I was getting the feeling they didn't really know how this worked and what was required and got hung up on. His tone and manner were pretty condescending for someone who seemed to know so little. Stay away. read more

We purchased some appliances and was given a delivery date and time. They never showed. Did not call until the next day and offered a new delivery date and time. Guess what? They never showed and didn't call. The manager gave some b.s. excuse that it was a nice day and the workers decided to not show up. I hope you aren't in business within a year because it would seem you are making too much money and don't need any more. You give small employers and businesses bad names. This is why people prefer to shop with big box stores. No decency, no courtesy, just plain bad service. Would give a ZERO if given the option. read more

very poor service. Purchased an ice maker for a sub zero and paid over $500, It only worked for about 6 months and was told sorry, the manufacturer only gives a 90 day warranty. I had been a customer of Crawford's for over 15 years. Not anymore!! read more

Terrible experience with Crawford Appliance Centre Service Department! Repairman said the service department would call me with the price of the part I needed. Never received a call, so I called and was given the price for the part plus the cost of having it installed. Agreed to the price on June 10th. and was told I'd receive a call! I have made numerous calls only to be told each time by Amy she will have to make a call and call me back (was told this every time I called) ...I never received one call from her! Today I called again only to be told they should have the part in '10 - 14 business days'! Told Amy to cancel the part, and I asked for contact information to send a complaint but after reading Andrew G's review I really don't think it would make a difference, seems to me they are a company who don't care very much about their 'Customer Service'! 6 WEEKS waiting on a part is incredible! Called Samsung to ask for companies they recommend to do repairs on their products....interestingly Crawford Appliance Centre was not mentioned. Wishing I had done my research a month ago! Crawford Appliance Centre service....delete! read more

Terrible service. I have been waiting 5 months for my washing machine to be repaired. Their customer service manager Amy will tell you she will call you back but she never does. Do not make the mistake of dealing with them. read more

Purchased a dishwasher about five years ago and it's been fantastic! Decided to return to Crawfords to buy a new fridge and was given great advice about pricing vs quality. Glad I chose to stick with a good, fair company :) read more

Terrible customer service when something goes wrong and they already have your money.