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    Crate & Barrel

    3.3 (3 reviews)
    Closed 10:00 am - 8:00 pm

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    2 years ago

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    2 years ago

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    1 year ago

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    Gardner-White Furniture

    Gardner-White Furniture

    1.8
    (148 reviews)
    0.3 mi
    $$

    To be upfront and honest I'm writing this review on behalf of my mother who had mixed feeling about…read moreher experience with Gardner-White. Her plan that day was to visit Gardner-White and then La-Z-Boy in Canton, Mi with hopes of buying a sofa and recliner. When she was approached by a sales rep she told the person her plans for the day. The Rep responded with "La-Z-Boy is closed for remodeling". Mom trusted this person's word and then spent the next 1 1/2 hrs picking out her sofa, recliner and another chair she decided to buy. My mother said the Sales Rep was very helpful and really took care of her every whim. However, the next day she called La-Z-Boy and was told that they were not closed. She told them what the Rep at Gardner-White said and the La-Z-Boy Associate responded with, "The people at Gardner-White are liars". When mom told me her story I called Gardner-White and nicely told them her story. I was grateful that the Salesperson was very nice and accommodating to her but that's a shady move to lie to an elderly lady for a commission.

    Where should I start this company? Hands down, the worst company I have ever done business with…read more First off, we received the runaround when my wife and I tried to use our credit card for an insurance claim from a previous couch that we purchased. It took five trips to the Canton store before they figured out how to use our credits five times! Secondly, when they delivered our furniture, not all of the items that we purchased were delivered. When I asked where our white chair was, I was told it must be on backorder. It would have been nice if they had made us aware of it. When they tried to deliver our brown leather chair, they did not have the correct pieces. They told us that it would be delivered the following day. After they left, I went downstairs to sit on the brown leather couch when I noticed something. Can you make a guess at what I noticed? Two holes in the drywall, one by where they placed the couch, and the other was in the wall going up the steps. To add insult to injury, the gentleman who delivered our furniture did not say a word about the damage they caused . I'm not sure how they did not notice it's about the size of a fist. It was pretty obvious that Stevie Wonder himself would have seen it. I understand that accidents happen and people make mistakes, but the lack of integrity in not owning up to causing damage to someone's home shows a lack of a moral compass. To me, this suggests that the leadership prioritizes the almighty dollar over customer service. Last but certainly not least was this evening's delivery. When we found out that our brown leather chair could not be delivered that day, my wife received an alert on her phone stating that our chair would be delivered the next day between 4:30 pm and 9:00 pm. Do you wanna know what time the chair was delivered? It was not anywhere close to the timeframe given. Come on, just take a guess. Well, if you guess 1130pm, you are correct. Delivering to some at 1130 a night is a colossal mistake. Who in their right mind would think this is a good business practice? So once again, your incompetent employees and leadership failed, dropped the ball, or whatever you want to call it. This experience the past week, dealing with your business has been a nightmare. They still have not provided a timeframe for our white couch to be delivered. It's frightening to think what's going to happen when you attempt to deliver our last item. If I were a betting I would bet on that you will somehow mess that up as well. I guess what upset me the most is that your company charges Delta airline prices, but you gave us Spirit airline quality service. I look forward to hearing back from you. Thank you , Shane Calkins

    Photos
    Don't want to repeat myself
    Don't want to repeat myself
    This is how bad we got it and we're promised a replacement which no one knows about
    This is how bad we got it and we're promised a replacement which no one knows about
    Don't want to repeat myself

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    Don't want to repeat myself
    La-Z-Boy Furniture Galleries

    La-Z-Boy Furniture Galleries

    3.3
    (24 reviews)
    0.3 mi
    $$$

    La-Z-Boy failed their audition…read more This experience ... is not what I expected for a Michigan-based company known for excellence. It has a whiff of private equity stink. Yup. Blackrock and Vanguard are the big investors. Specifically: La-Z-Boy struggles to sell pillows. I am down-sizing to my retirement condo. I am replacing most of my furniture. After this experience, I will not spend another thin dime at any La-Z-Boy store. We were trying to buy five (5) decorative pillows for $15 ea and a $20 footstool. - Thirty-two (32) minutes - Four (4) sales reps involved at various points The La-Z-Boy whiz bangs at the Head Shed have deployed a goofball tablet-based system to decelerate the sales process and crater the customer experience. Luckily, there is a word for this! "Enshittification" was Word of Year for 2024: the misapplication or decline of technology for the benefit of business/shareholders at the expense of the user/customer experience. La-Z-Boy cannot figure out how-to sell pillows and footstools. Nor could the app correctly total what should have been: (($15*5)+$20)*1.06 = $100.70 It took me less than 10 seconds to correctly total the amount. I offered cash. Exact change. Let me leave, puhleeze. Cash was refused because ... paperwork! Paperwork must be signed! Scanners and barcodes made their debut for retail on June 26, 1974 - nearly fifty-four (count'm 54) years ago. La-Z-Boy has barcodes, but no scanners. Everything must be manually entered, lookups fail, errors corrected ... lather, rinse, repeat, repeat, repeat ... for each item. Whoever the heck is responsible for this (cough) business process ... where did I leave my VooDoo doll? There is also a one page T&C document that I was expected to sign without reading. Two sales reps actually said, "Just sign it. You don't need to read it" and became frustrated when I insisted on reading it, and were unhappy that I took a pic of it. Buy furniture? Spend $10k+. Gawd knows how they might screw-up a warranty claim. Actually; after reading the warranty claim reviews ... I think I dodged a bullet.

    Again, Katie is a gem. Her patience and kindness make her…read morean outstanding salesperson. La Z Boy is very fortunate to have KATIE associated with their company!!

    Photos
    The document I was told to sign without reading
    The document I was told to sign without reading
    La-Z-Boy Furniture Galleries
    La-Z-Boy Furniture Galleries

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    Crate & Barrel - furniture - Updated August 2026

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