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    Crate & Barrel

    3.3 (3 reviews)
    Closed 10:00 am - 8:00 pm

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    2 years ago

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    2 years ago

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    1 year ago

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    CRW Flooring Depot

    CRW Flooring Depot

    3.9
    (15 reviews)
    5.6 mi

    I've had the pleasure of doing business with crw multiple times…read more It is by far the most relaxing showroom that you can get when it comes to flooring, it doesn't feel like a dungeon when you walk in. They provide personalized service and you're dealing with real people- instead of whoever is on shift at the big box stores. I especially like the samples they have as well as their expertise. Highly recommended.

    On April 15, I came into this store and placed a special order for tile. I was told by Tommy, whose…read morereal name is Haitham, that my order would arrive within five business days. After that time passed, I received another call saying the order still had not arrived. At that point, I requested to cancel the order and pick up my check because I could not continue waiting. Shortly after, Tommy (Haitham) contacted me again and promised he could get the order within 10 more days, so I agreed to continue waiting. After 22 total days of delays, excuses, and lack of communication, I became extremely frustrated. What disappointed me most was not just the delay itself, but how the situation was handled. After expressing my frustration through text messages, Tommy (Haitham), instead of having management or the owner professionally address the issue, involved people from my community who had absolutely nothing to do with this transaction. I started receiving calls regarding a private customer dispute. No business should allow an employee to involve outside individuals in a customer issue. That was extremely unprofessional and inappropriate. I later spoke with the owner, Simon, and explained the entire situation. At the beginning of the call, I even asked him what the company's mission was, and he stated that it was to make customers happy and satisfied. Unfortunately, I can honestly say I left this experience feeling neither happy nor satisfied. The delays already caused enough stress and financial loss due to rent and project setbacks, but the employee behavior and management's acceptance of it made the experience even worse. For the record, I never used disrespectful language toward Tommy (Haitham). I simply asked Tommy (Haitham) to stop contacting and harassing me, and I expressed how frustrating and exhausting this situation had become after weeks of delays and broken promises. I do not recommend this business based on my experience. Very disappointing overall.

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    CRW Flooring Depot
    CRW Flooring Depot
    CRW Flooring Depot

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    La-Z-Boy Furniture Galleries

    La-Z-Boy Furniture Galleries

    3.3
    (24 reviews)
    0.3 mi
    $$$

    Again, Katie is a gem. Her patience and kindness make her…read morean outstanding salesperson. La Z Boy is very fortunate to have KATIE associated with their company!!

    La-Z-Boy failed their audition…read more This experience ... is not what I expected for a Michigan-based company known for excellence. It has a whiff of private equity stink. Yup. Blackrock and Vanguard are the big investors. Specifically: La-Z-Boy struggles to sell pillows. I am down-sizing to my retirement condo. I am replacing most of my furniture. After this experience, I will not spend another thin dime at any La-Z-Boy store. We were trying to buy five (5) decorative pillows for $15 ea and a $20 footstool. - Thirty-two (32) minutes - Four (4) sales reps involved at various points The La-Z-Boy whiz bangs at the Head Shed have deployed a goofball tablet-based system to decelerate the sales process and crater the customer experience. Luckily, there is a word for this! "Enshittification" was Word of Year for 2024: the misapplication or decline of technology for the benefit of business/shareholders at the expense of the user/customer experience. La-Z-Boy cannot figure out how-to sell pillows and footstools. Nor could the app correctly total what should have been: (($15*5)+$20)*1.06 = $100.70 It took me less than 10 seconds to correctly total the amount. I offered cash. Exact change. Let me leave, puhleeze. Cash was refused because ... paperwork! Paperwork must be signed! Scanners and barcodes made their debut for retail on June 26, 1974 - nearly fifty-four (count'm 54) years ago. La-Z-Boy has barcodes, but no scanners. Everything must be manually entered, lookups fail, errors corrected ... lather, rinse, repeat, repeat, repeat ... for each item. Whoever the heck is responsible for this (cough) business process ... where did I leave my VooDoo doll? There is also a one page T&C document that I was expected to sign without reading. Two sales reps actually said, "Just sign it. You don't need to read it" and became frustrated when I insisted on reading it, and were unhappy that I took a pic of it. Buy furniture? Spend $10k+. Gawd knows how they might screw-up a warranty claim. Actually; after reading the warranty claim reviews ... I think I dodged a bullet.

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    The document I was told to sign without reading
    The document I was told to sign without reading
    La-Z-Boy Furniture Galleries
    La-Z-Boy Furniture Galleries

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    Crate & Barrel - furniture - Updated June 2026

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