Look no further!! This is your best deal, best service, best value place! Super transparent…read more Excrement quote! Huge carpet selection. Not shady like some other companies where you get a price without knowing why. They charge per sq foot and varies based on the carpet you choose. The quote I received for both second floor and basement was almost half what other people quoted me with a better carpet. Installation was also super smooth. The team is friendly, efficient and clean. Would highly recommend!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

We had them make two area rugs for us. They had lots of design ideas. They also put a rubber…read morebacking on the rugs so that they wouldn't damage my hardwood floors. (They were recommended by my hardwood floor installer.) T

What a find! You won't be disappointed with their service! Every step of the way communication and…read morepickup/delivery was very personal and by the results a quality that is hard to find nowadays. We didn't want to commit to carpeting our living room and cover up our hardwood floors. Yet we wanted something larger than our area rug. Edge-Binding was perfect for our needs! Rugs were difficult to find one that would be the size we needed and patterns were the next hurdle. We ended up getting a remnant and Edge-Binding was able to bind the edges so we had a custom rug to fit our needs. As you can see from the picture, their attention to detail and quality shows. Please consider what the services Edge-Binding can do for you--we are thrilled with their results!!

My husband and I have been buying our flooring and carpeting from Independent Carpet One for 39…read moreyears. This is the most amazing business, and we wouldn't go anywhere else for our flooring and carpeting needs. They have the best prices and quality of any flooring company in the area, and their sales staff points us to exactly what we're looking for. The quality is also the best. I recently had to have two areas of damage repaired to laminate flooring in my home, and Carl sent two experts to evaluate the floor. I didn't think it was possible to repair the damage. But the contractors were able to remove the damaged planks and replace them with new ones that I had on hand from the original installation. You can't tell that a repair was done. The contractors were professional and so friendly. It was apparent that they loved doing their work. I highly recommend this flooring company.

Had a wonderful experience with Independent Carpet One- I had a custom made area rug which was…read morebound- and it turned out beautifully. Cameron was my salesman and advised me well and communicated perfectly as to status of completed rug. Will and Brian laid it down in the room, taking care with moving furniture. All in all- a great experience.

On April 15, I came into this store and placed a special order for tile. I was told by Tommy, whose…read morereal name is Haitham, that my order would arrive within five business days. After that time passed, I received another call saying the order still had not arrived. At that point, I requested to cancel the order and pick up my check because I could not continue waiting. Shortly after, Tommy (Haitham) contacted me again and promised he could get the order within 10 more days, so I agreed to continue waiting. After 22 total days of delays, excuses, and lack of communication, I became extremely frustrated. What disappointed me most was not just the delay itself, but how the situation was handled. After expressing my frustration through text messages, Tommy (Haitham), instead of having management or the owner professionally address the issue, involved people from my community who had absolutely nothing to do with this transaction. I started receiving calls regarding a private customer dispute. No business should allow an employee to involve outside individuals in a customer issue. That was extremely unprofessional and inappropriate. I later spoke with the owner, Simon, and explained the entire situation. At the beginning of the call, I even asked him what the company's mission was, and he stated that it was to make customers happy and satisfied. Unfortunately, I can honestly say I left this experience feeling neither happy nor satisfied. The delays already caused enough stress and financial loss due to rent and project setbacks, but the employee behavior and management's acceptance of it made the experience even worse. For the record, I never used disrespectful language toward Tommy (Haitham). I simply asked Tommy (Haitham) to stop contacting and harassing me, and I expressed how frustrating and exhausting this situation had become after weeks of delays and broken promises. I do not recommend this business based on my experience. Very disappointing overall.

Great service and lowest prices ever! Delivered tile next…read moreday to my garage...... Thanks Dave!

Len was a pleasure to work with. He brought samples to my home at a time convenient for me,…read morecarefully measured and helped me make the right selection of wood flooring for my main floor. There were a lot of choices. His crew (Moses) was dependable, respectful of my home and good attention to detail. Len supervised from start to finish and when a hiccup occurred, Len was responsive and quick to correct the issue. From start to finish, I felt seen and heard, respected and would definitely use again. Thank you Len!

I see where someone two years ago had the same issue with their that I'm dealing with. I've been…read morewaiting several months for them to reorder tile to redo the job for a third time because the tile is popping up, I'm having issues with the carpeting. The owner Len told me he would. And he keeps telling me that the office girl is going to Crystal is going call me to schedule. It's been months. This is ridiculous. I wish I would've read reviews before I contracted this company.

Got carpet cleaning done with them. Staff was very kind and they have reasonable pricing. I am a…read moreno shoes household. I appreciate that they wore booties. My biggest pet peeve is when people (maintenance, plumbers, etc.) put on booties, then go outside to get something and come back in with the same pair, or reuse booties they used at other homes. I was at first worried, but they redid any spots they might have stepped on without me even asking and worked their way out of the house to limit stepping in spots they already did, which tells me they are attentive and actually serious about cleaning!

Office and carpet techs extremely professional and knowledgeable. Would use them in the future.read more

La-Z-Boy failed their audition…read more This experience ... is not what I expected for a Michigan-based company known for excellence. It has a whiff of private equity stink. Yup. Blackrock and Vanguard are the big investors. Specifically: La-Z-Boy struggles to sell pillows. I am down-sizing to my retirement condo. I am replacing most of my furniture. After this experience, I will not spend another thin dime at any La-Z-Boy store. We were trying to buy five (5) decorative pillows for $15 ea and a $20 footstool. - Thirty-two (32) minutes - Four (4) sales reps involved at various points The La-Z-Boy whiz bangs at the Head Shed have deployed a goofball tablet-based system to decelerate the sales process and crater the customer experience. Luckily, there is a word for this! "Enshittification" was Word of Year for 2024: the misapplication or decline of technology for the benefit of business/shareholders at the expense of the user/customer experience. La-Z-Boy cannot figure out how-to sell pillows and footstools. Nor could the app correctly total what should have been: (($15*5)+$20)*1.06 = $100.70 It took me less than 10 seconds to correctly total the amount. I offered cash. Exact change. Let me leave, puhleeze. Cash was refused because ... paperwork! Paperwork must be signed! Scanners and barcodes made their debut for retail on June 26, 1974 - nearly fifty-four (count'm 54) years ago. La-Z-Boy has barcodes, but no scanners. Everything must be manually entered, lookups fail, errors corrected ... lather, rinse, repeat, repeat, repeat ... for each item. Whoever the heck is responsible for this (cough) business process ... where did I leave my VooDoo doll? There is also a one page T&C document that I was expected to sign without reading. Two sales reps actually said, "Just sign it. You don't need to read it" and became frustrated when I insisted on reading it, and were unhappy that I took a pic of it. Buy furniture? Spend $10k+. Gawd knows how they might screw-up a warranty claim. Actually; after reading the warranty claim reviews ... I think I dodged a bullet.

Again, Katie is a gem. Her patience and kindness make her…read morean outstanding salesperson. La Z Boy is very fortunate to have KATIE associated with their company!!

Bo cleaned our carpets yesterday, and they look and feel like new carpet. He is very thorough in…read morehis cleaning. He was here for 9 hours yesterday! Not a typical rush job. He will be the only one coming to your house. You will be satisfied.

Used Bo's for the first time upon recommendation 11/2025 and sold forever. By far the best…read morecleaning job ever. So thorough and what work ethics. Turned spots I thought ruined into like new. Would surely recommend him to everyone I know. Paula - Farmington Hills

These guys are great !!! Came in and vacuumed and moved the furniture and cleaned the carpet and…read moreput the furniture back. The carpet looks great and they are making a courtesy trip back ( for free ) to work on some dog urine spots that came back after drying. Those spots were never cleaned before they came because of lazy brother babysitting mom while I was out of town. He wouldn't let dog out !!! So those spots were especially dark. So the courtesy trip back will be very helpful I think. Their prices are very competitive and they are very thorough. Call them 1st !!!!

Great customer service. Professional. Thorough. Will use them again in the future. I'm big on…read moresupporting local businesses. I highly recommend these guys.