I had just purchased this Corolla with front end damage. One of the associates, Jen, was very…read morehelpful and honest. She pointed everything out that would need to be repaired and seemed like she just wanted to help me out. Before I took it here at Genuine customs and collisions I had taken the vehicle to a different shop and the associate at this other shop just glanced at the car and gave me a price but here at genuine customs and collisions Jen throughly inspected the vehicle and noticed hidden damage that even I didn't realize. She pointed out that the headlight was broken along with some brackets that would hold the bumper in place. Jen and everyone here at Genuine customs and collisions center are very honest and hard working people and I would definitely recommend this shop to everyone that needs work on their car.

Really sad to leave this review because I took the time & dug into the existing reviews to see…read morewhich body shop was the best at what they do. I understand that body shops are at the mercy of the insurance company dictating how much they want to pay for things but the team here still under delivered. The paint job was sloppy, they let me drive it off the lot as "good to go" & it would pull hard to the side every time I stopped which was actually very dangerous. After taking it back for that, I was still left with a loose part that I had to get fixed elsewhere. I live in LA & my accident was in SB which is why I brought it here, so having to bring it back so often was rough. It was a decent job, but not the level was hoping for (needed) for my brand new car. If you're looking for a new car to be left like new again after an accident, this isn't the place.

I had a great experience with Mystic Auto Body. They repaired my Tesla and did an amazing job - the…read morecar looks brand new again! The owner was fair, honest, and kept me updated throughout the process. It's hard to find an auto shop you can really trust, but Mystic definitely earned mine. Highly recommend!

I needed work done on my rear bumper. I feared it needed to be replaced. Justin helped me and…read moregave me a great estimate. The took the bumper off and repaired it good as new. When I went to pick it up, I saw they repaired some scrapes on the front bumper and did it at no charge. Finally, they washed and detailed the entire car, inside and out. Definitely take your car here for any work.

I can't say enough great things about Empire Collision Center. From the very first phone call to…read morethe moment I picked up my vehicle, the entire experience was smooth, professional, and stress-free. Their team communicates clearly, keeps you updated, and truly makes you feel taken care of throughout the whole process. Every time I've brought in my personal vehicle or my company cars, the results have been top quality everything looks flawless and done right the first time. A special thank you to Frank and his team for consistently going above and beyond. It's rare to find a shop you can fully trust, but this is definitely one of them. I'm truly grateful for the great work they do, and I wouldn't recommend any other shop besides Empire Collision Center.

Frank and his team went above and beyond with my back bumper. His customer service is exceptional…read moreand was very thrall with what my car needed. He was transparent and honest. Overall grade a quality work. If I ever need anymore work done I will definitely go back to him. Thank you Frank and team for high end quality work.

Took my Toyota Camry in to get the bumper fully re-painted, and they were fast and fair on pricing…read more No upselling, no drama, just good guys. Attaching before and after photos. Thank you

Repaired my broken side mirror so fast and efficiently so affordably! I was so scared I'd have to…read morepay so much to get it fixed!

Where do I start... I went through a nightmare after my car was hit and I had to go through the…read moreother party's insurance. At first, I planned to take my car to the same shop that repaired it 4 years ago when it was rear-ended. Even though they had a new owner for the past 3 years, he agreed to fix a blend mark on my back bumper, and in return I promised to give him my business for this accident. Unfortunately, after my car was deemed a total loss and sat there for 3 weeks, that shop made $3,000 in storage fees from the insurance. At that point, it felt like the owner was less interested in actually helping me and more focused on the money he'd already made. Things only got worse when my car was accidentally placed in Copart's possession, which delayed the release another 4 days. By the time I finally had my car back, I was frustrated and drained from the whole process. That's when I found Royal Road Collision -- and everything changed. From my very first call with Ana, I could tell this shop was different. When I met the owner, Sebastian, and shared everything I'd gone through, he immediately stepped in to help. Even with a busy schedule, he cleared space to get my car repaired quickly. Walking into the shop, I was greeted by Sebastian, his mom at the front desk, and their corgi, Maximo. It was such a welcoming, family-run environment, and honestly felt like an answer to prayer. From the beginning I could tell Sebastian prided himself on building genuine relationships with his customers. He wasn't concerned with making a quick buck like the other shop, but instead with earning a lifetime customer -- a customer that felt like family. He absolutely earned one. When I finally got my car back, I was blown away. The quality of the repair, the care they showed, and the honesty throughout the entire process were unmatched. This shop is family-owned, genuine, and truly THE REAL DEAL. Do not -- and I mean do not -- waste your time anywhere else. Royal Road Collision will take care of you, and you'll thank me later.

Great family business and best experience I could hope for at a body shop. Sebastian and his family…read morereally fought and advocated on my behalf to provide the best service for my car. This included negotiating with insurance to cover the best available parts, working to order the parts despite tariffs and supply issues, and painting/re-painting the car to make sure the coat was perfect. They even helped me install my dash cam as well and made the interior smell like a new car. I would definitely recommend this family business who clearly put their best effort into taking care of their clients. I fully trust their business integrity and that they will not negotiate in providing the best final product. They are the only body shop I will go to from now on.

Brought my truck in to get the damaged rear passenger door and the bed of the truck fixed. They had…read moregreat reviews. I called them, and Haze answered. He gave me an estimated time to replace, he sent me pictures of the progress as it was being done, and he responded quickly to texts. Customer service is big for me, and they definitely had great customer service. I picked up my truck today, and it is clean! I'm totally glad i went with them for the repair. I have AAA for my insurance. Haze handled it with them, and it was such an easy process. Definitely recommend them

I sent a message through Yelp yesterday on 9/20/24 asking what time they open the following day…read more(9/21/24) because Yelp shows they open at 9:30 a.m. on Saturdays and on their website, it shows they open at 10:00 a.m. on Saturdays. I was told they open at 8:00 a.m. by the owner. I showed up this morning at 7:50 a.m., and at 9:00 a.m. I called, and there was no answer. I called again at 9:51 a.m. and was sent to voicemail, which was followed by a text asking if he could call me back (see photos for that conversation). I responded to that text that i just need to know what tome they open, and no response. I ended up leaving at 10:15 a.m. after waiting over 2 hours in their parking lot. This man still has not responded to my text message nor has he returned my call. It's now 11:15 a.m. and still no response. Although this company has great reviews, I believe everything happens for a reason. I am taking this as a sign that using them would've been a mistake. Communication and customer service is a BIG deal to me, and clearly, this place lacks BOTH! SEE PHOTOS ...

Thank you! Maro Héctor Tony, and Junior I can't say enough good things about my experience! From…read morethe moment I arrived, the customer service was top-notch--professional, friendly, and honest. The mechanic took the time to explain everything clearly and made sure I understood what was being done. Not only was the work done quickly, but it was done right the first time. My car is running better than ever! It's hard to find someone you can trust these days, but I can honestly say I've found my go-to mechanic. Highly recommended for anyone looking for quality work and excellent service!

Hector took care of me ! 5 star. They polish and clean my car after. Very fast service !…read morecommunication was on point. Hector is the man. This is the only San Bernardino shop that's legit. They are super legit. Thank you

We got in a car accident, I definitely recommend Caliber…read moreCollision They have good customer services. And good communication services Fabian Melendez he was in charge of our case, He will be calling us and telling us regarding updates of or car. Thank you Caliber Collision for having staff who care of there customers. And thank you Fabian for talking Spanish and explaining everything to my husband., do to he only speak Spanish here I'm leaving the then and after of my car. I will give you not only 5 start if i could I will give you a 10 star keep up the good work Thank you again Fabian

Employees lie to you on what they did to repair vehicle. Crappy job and not worth going there. Do…read moreyour research. This location sucks seriously. From the General manager to her staff supervising or doing the crappy work. Overpriced for cheap parts.

They did a great job installing the struts on my 2013 Audi A6 2.0T. The are very experienced and…read morewe're very attentive to every detail.

We Higland recommend this auto repair shop. Professional repair shop and service. We are very…read morehappy with the results of the job they did on our car.

I live in the Coachella Valley and I had Mobile Service. Manny was prompt, very friendly, and did…read morean excellent job. I would highly recommend Bumper Buddies

Got into a fender bender and my bumper were trashed along with a little damage to the side panel…read more Bumper Buddies answers the phone whenever I called so I have to say that the service level was high. Told me to send pictures of the damage and they provided an estimate of $695 -$795. Took my car to two AutoBody shops and the lowest was $1,395.00 bumper buddies came in at $600.00 Less which was within my budget. Made an appointment for two days later and the technician was an hour and 1/2 early but offered to come later. Since my vehicle was at work I told him No Problem. Manny my techician was very nice and Friendly. Took around 2 hours -2 1/2 Hours to do the work. It looks very good to me. There was one imperfection that really wasn't their fault, a panel came out and like a dumbbell I jammed it back in but a tab was sticking out so the panel was ever so slightly gapped. This warped the side panel It's not really noticeable. I don't blame bumper buddies for this. If you look at my bumper it's almost perfect. Final summation: I'm happy with the job that Bumper Buddies did and my Bumper Looks as good as new and side look as good as it can be without a complete replacement. I would use Bumper Buddies Again