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    Crappy Cleanup

    5.0 (5 reviews)
    Open Open 24 hours
    Updated 2 weeks ago

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    Services - Crappy Cleanup

    Pet waste removal

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    3 years ago

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    DoodyCalls of Phoenix

    DoodyCalls of Phoenix

    (24 reviews)

    There is one thing that I require and expect when I hire a company to do a service: dependability…read moreand consistency. Matt's has NEVER missed a service day every week. I have used them for the last year for pet waste removal after a horrible experience with a rival "claim to be" pooper scooper. I can't remember who that was because they never showed up or gave excuses. Matt's comes to our home weekly to take care of what I, frankly, don't have time to do. Time is money and when I drop coin I expect full-service. Matt and their crew are timely and do a thorough job to clean up the backyard. They are competitively priced, too, and based on the frequency and number of dogs. Not to mention their response time is always spot-on. I know what day and time to unlock and lock my gate every week because they show up. If you are looking to hire the best contact them and check it off your list knowing it will get done.

    This would have been a 5 star but Matt sold his business. Great for him, couldn't be happier as his…read moreservice was great. Towards the end with the acquisition, the new company really "pooped the bed" - They moved my scheduled time further and further out to the point where I had to have a heart to heart. The solution was to have the new guy meet the dogs so that they wouldn't bark at him while he stole their poop. Instead of following through with the request of letting me know the time they'd be at my home so I could leave work and meet them for the intro - I received an email basically saying "F off we don't have time for this". They fired me. LOL you gotta be kidding me! You pick up dog poop, and are around dogs, and don't want to be accommodating to make sure my 20 pound midget dog doesn't bark at you - or maybe its my 40 pound geriatric deaf cattle dog? Sorry big guy you should take your name off this business. I was a customer for over 5 years since the beginning and after the sale it went super south. If you start a new business, let me know, doesn't matter what it is, I loved your service. But for the love of god, take your name off the face of this one. Maybe call it "gone to shit"?

    Pet Butler - Pet Butler owner, Cesar Jimenez, standing beside his service truck

    Pet Butler

    (79 reviews)

    Always fast, friendly and professional! They consistently do a thorough job and let me know when…read morethey arrive.

    Price was good but that its. Service is horrible. I have used this service before and it was…read morefine. They would use a step latter or bucket to unlock my gate. With the first visit I left the gate unlocked to be nice and the tech did not latch the gate when he left. My dogs almost got out. Called and its was kind out read a script say sorry and nothing changes. On top of that only 1/2 the wast was removed. Then on the 2nd visit tech shows and takes off I check my cameras and he barely try's to unlock the gate and takes off. Does not call me or even try to ring the bell. We are always home. I call to complain and guy comes back. Same issue so I go outside and show him how to unlock the gate. Tell him he left the gate unlocked last time. Just stares at me, who cares. Then he only spends 4-5 min if that when he tells me 15 min. Barley cleans anything. See photos and then leaves not saying anything. This is after calling 3 times. Then he does not even put the lock back on the gate. They have done fine in the past after 2 years not sure what changed. I asked to cancel and so far they wont even refund my money. Sure they will come with some BS like it's my fault. I would avoid this company at all costs. I already contacted another company and can tell a difference. I will also contact BBB. If you refund my money I will remove this review. Pretty sure you wont.

    Crappy Cleanup - petwasteremoval - Updated May 2026

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