I've always had good experiences at this store as far as having just the right item and how to fix a plumbing issue. So when I was having a problem with my chainsaw stalling and not able to hold idle I thought they would be able to fix it and not rip me off. They're a half hour drive from my house so it's not a matter of convenience; it was a matter of TRUST! Dropped it off, Poulan Pro 4218, in February and paid $35 deposit. Paid another $50 when I picked it up. Told me there was water in the fuel and they sharpened the chain. I didn't need to use it right away and assumed that they had run it before charging me. When I had a need to use it it still had the same issue. I checked fuel for water and that wasn't an issue. Had to keep it revved up or it would stall, just as before. Last week had a big job to do at my son's house so drained fuel tank and bought True Fuel thinking it had to be the fuel and not Crane's failure to fix the problem, but still the same problem, constantly restarting and keeping it revved to be able to cut. Finally gave up and used small hand held electric to finish the work. Went back to Crane this morning wanting them to try again. Their response was to pay them again to try and fix what they didn't fix before. This store may be under new ownership but I really thought as a historically reliable hardware and service provider they would at least say "gee, we're sorry let's have a look" but instead it was "30 days, pay us again" to see if we know what we are doing this time. Guess I will see if YouTube can help me. Thanks Michael for the response. Not sure why I would pay a second time for something Crane couldn't fix the first time. read more

If you need it, they got it. They sincerely care about providing the best service and helping everyone. You can't beat the selection of items they sell and they don't price gouge you like the big box stores do! read more

I was referred to this location as an authorized service provider for Echo. I had issues with my chain saw that is under warranty. Quick turn time for inspection and service. The Technician Jimmy was very nice and Don ensured the paperwork and inception of receiving my chain saw and warranty of the process went smoothly. read more

They know their product line and know exactly where everything is stored. Rather than having me search around they took me directly to what I needed saving me time providing me value. read more

Entirely unpleasant. Customer service leaves a lot to be desired. Would probably choose any other store over this one, unless just wanting to run in and grab something quickly. read more

I visited Crane on Juneteenth last year & talked to Michael to service my lawn mower. Things went great so I went back yesterday, April 8th t9 see if he could sharpen the blades & some other work. He said yes, I left my info. So I waited all day- no calls, etc. So I texted him on # he gave me. I called today & he said 'I called and left a msg with no return call' I said could you possibly called the wrong # cause I waited all day. I AM SURPRISED AT THE CALLOUSNESS. Maybe he had a bad morning but SHEESH read more

Knowledgeable employees and helpful. You will be amazed at what is available for sale in the store, including freshly boiled peanuts!, soft drinks and local honey. They have the tools, equipment, just too much to name. Go there first and that will probably be your last stop. Oh and they repair and rent equipment too. A real value to Jonesboro, Ga. for many years! read more

Support the small business plus they have the experience to get you the right products. I walked in asking for a shovel tape and tarp and before they thought about it they were moving to get my request when I started chuckling they then helped my with my real needs of getting plumbing supplies and educating my on the proper process I needed to do for this specific plumbing job. I have lots of experience but not with this type. I walked out with the supplies and knowledge to do the job read more

Best damn hardware store in the Jonesboro area! The owner and employees are extremely polite and helpful. This is always my first choice for my home maintenance needs. read more

I called on a Saturday for a manual rotary edger. I was told there should be some in on Thursday. Although I did check around and even on online but no one had it in stock. So, on Thursday, I called and found that Crane Hardware is a store of their word. I had one waiting behind the counter especially for me. read more

rude customer service, I wouldn't recommend coming here.the man behind the register talks to you like your dumb for no reason at all.

Very kind Customer service on the phone and in person. Ihighly recommend this hardware store for all yout miscellaneous needs. They have nearly everything and even more. read more

I usually order things like this online but decided to give Crane hardware a chance since they were only 10 minutes away. I called the location first to see if they had a hard to find shower part (Valley cartridge pre-1993) and was told that they had it. When I got there, a young employee said that I should have brought the old cartridge with me or they wouldn't know what I needed. His customer service skills left a lot to be desired. I left feeling as if he really didn't know what I was asking for and that maybe I should have spoken to another customer service rep, one maybe older and with better sales experience. The ladies at the front desk were very polite and helpful. Thank goodness I can rely on plumbingsupply.com. read more

Great local business with helpful and friendly people that will help you find exactly what you need quickly. I can be in and out here and not wander around forever in a big box store where there is never anyone around to help. Support your local businesses like this one! read more