1. Craigs Electronic Service

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    Everett, MA

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    Craigs Electronic Service

    1.0 (1 review)
    Open • 9:00 am - 5:00 pm

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    9 years ago

    Helpful 2
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    Castillo's Electronics

    Castillo's Electronics

    (1 review)

    Three words: Bait. And. Switch…read more They quoted one price over the phone for an alarm system plus installation, and waited until my car (whose make/model/year they already knew) was in their hands to tell me it would actually cost another $150. Theoretically it could have been an honest mistake, except that the guy who called to inform me of the price change never once tried to apologize, and in fact got very nasty with me for daring to have follow-up questions. Direct quote: "You're making a big deal out of nothing!" Okay, if $150 is nothing to you, why are you trying so hard to browbeat it out of me? I told him "It's not nothing to ME." His rejoinder: "Yes it is!" Customer service as delivered by the second-grade playground bully. Super. I wasn't fishing for a discount, and would have paid the higher price -- in fact now I'll be paying slightly more than he wanted, but for a better product from a place that treated me with respect -- but I WAS expecting some acknowledgment that it is not nice to tell someone one price over the phone and then charge a higher one later on. Mistakes are unavoidable; yelling is not. On that subject, interrupting the customer to shout "IT'S A GOOD PRICE!" again and again in a louder and louder voice does not make it true. That little customer service tip, you can have for free! Bonus round: When I mentioned Castillo's at a different electronics place, the guy working there winced and said their shop gets a lot of work undoing Castillo's shoddy installations. Obviously I don't have firsthand experience with the quality of Castillo's work, but that doesn't strike me as a positive sign, y'know? So take your pick -- illegal bait-and-switch tactics or garden-variety incompetence? Either way, these are not people I want working on my car.

    Beach Sales

    Beach Sales

    (47 reviews)

    $$

    i Purchased a bunch of appliances and 10 months later they called me for the extended warranty so i…read moreagreed thinking it would start the day they took the money out of my acccount..... No they said the day they delivered it. so if i never make a repair or call on the appliances they will refund half the money. You only have 30 days and if you miss it oh well to bad for you no refund. They don't warn you send you anything that it is up. the women told me they don't want to pay.... word from her mouth. so don't buy the extended warranty it's a gaff.....

    I have purchased a handful of appliances from the store. I love that it's local, and you can…read moregenerally find the same sales people time after time. I have mostly been happy with the final products, which really isn't a reflection of Beach Sales per se (but rather, Electrolux, Kitchenaid, etc.). I had one somewhat negative experience after a delivery person dropped stove pieces outside of my home and tried to deliver without comment (I witnessed). It took an unnecessary amount of discussion with folks back at the store to come up with a repair plan. But ultimately they helped to re-send replacement cast iron parts for what had been dropped and damaged. Most recently, I have grown very frustrated with trying to access the 50% rebate on an unused five-year warranty. I feel that I was misled. It's come to my attention that the "50% back" is actually just for Beach Sales purchases, and it's not a refund check as it had seemed. Not only that, there are many many hoops to jump through. Even after jumping through all the hoops and gathering all the old documents from five years ago AND following the guidelines, I am still waiting six months later with no rebate. No coupon nor check. While the extra five-year warranty sounds like a good idea, don't count on the 50% back rebate. And be sure to ask questions.

    The Computer Loft

    The Computer Loft

    (262 reviews)

    $$

    Allston/Brighton

    if i can give this a 6 star rating, i DEFINITELY would!!…read more i have researched for DAYS on various ways on how to fix my macbook thats been stressing me out. i took it to the apple store and they told me they would need to ship it to their offsite repair center and would roughly take around 1-2 weeks to be fixed.... im so glad i came here because everyone was super nice and intelligent on diagnosing what the issue was on my macbook pro m3. i didnt have an appointment and they accepted walk-in which was great! after letting them inspect my macbook for about 15mins, they told me exactly what was wrong, told me what they had to do, gave me an estimate of how long it would take, and gave me the price there and then. even though they said it would take around 2-4 days, they called me saying they completed the repair IN 1 day 6hrs and i picked it up that day!! i was absolutely amazed how quick and efficient they were with the price i paid too!! i will definitely come back here for any future apple repairs. everyone was super nice and amazing! HIGHLY recommend this place to anyone needing help with apple repairs!! :)

    Came here to get help w my my 10 yr old MacBook on its last legs. I like the service here and they…read moreare quite knowledgeable about all the apple products. When it's time to get it fixed or replace they will tell you so. They are not a retail store nor do they service anything except Apple products. I am thankful for this. Always have been helpful. I'm at the end w my old MacBook Air and recommend them for service. Thank you.

    Craigs Electronic Service - electronicsrepair - Updated October 2026

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