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    Craig Baugh - State Farm Insurance Agent

    3.0 (2 reviews)
    Open 9:00 am - 5:00 pm

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    7 years ago

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    Yancee Hardy - State Farm Agent

    Yancee Hardy

    (3 reviews)

    I'm currently moving to Batavia, IL and need to switch over my auto policies, along with purchasing…read morea Home Owners policy. Let me just say, I am very sad that I have to leave because of how wonderful they have treated me for so many years. Yes, Yancee Hardy is a great Agent, but his Administrator Loni is exceptional and I think the administrator can be the deal breaker for many agencies. She is exceptionally kind and customer focus to the point where she helped me find my new agent in Batavia, IL. She called several agents in the surrounding area to get a feel for what type of service was out here. After talking to several agents, we found one that suited our wants and needs. But with her help and guidance it made the process much easier and smoother. If you're looking for a new agent, I would at least recommend that you call the office and speak with Loni and get a feel for their genuine interest for their customers and their expertise in industry. Hope this helps.

    Approximately 5 months ago we had Yancee and Loni Hardy give us a quote on our household…read moreinsurance, they were able to save us a substantial amount of money each month and we have had a terrific experience. We were with Farmers for over 20 years and never had a desire to change carriers. After meeting with Yancee and the service his office provided as well as the savings, we made the switch over to State Farm! We have been more than pleased with the customer service!! If we have had any questions, they have been answered immediately with a satisfying result!!!! Thank you Yancee and Loni for being so diligent in doing whats best for your customers!!!

    Foote Insurance Agency

    Foote Insurance Agency

    (2 reviews)

    Best Insurance Experience I have ever had! Richard, the owner, took personal care of me and my…read morecompany over the last 10 year and always went the extra mile to ensure we got the best price and had the right coverage. Every year, like clockwork, Richard and his team reach out to me to dot all the i's and cross all the t's. The most appreciated thing is that I barely have to do anything, he really knows my business so well and has so much experience that his team is able to recommend and handle everything I could need. Great company and great owner, I highly recommend them!

    Worst service I've ever had, called to get an insurance quote on a personal vehicle, 2 company…read morevehicles, and an office space policy. Was quoted 123 a month for personal, and they'd get back to me on business accnts. I said great is that the best rate around/competitors they assured me it was so I gave them my card # for deposit. 10 mins later I get a call from another agent with BETTER coverage for 82 a month. I go to the store tell them this and ask to cancel that policy, The guy gets a very aggressive tone and expression and nearly yells"we're not interested in doing that" I'm a young business owner, I laughed thinking this was a joke as I was discussing 3+million dollars of policy coverage with him moments ago. And he just stared at me in awkward silence, got up and brought back two papers sign here sign here. I asked about the office insurance and he just says, we aren't going to do that, we don't want your business, leave, now. Which is fine, I hope they don't want anyone else's business either. Stay away from these guys, better coverage for almost half elsewhere. Just unbelievable to me, it's business. Best rates usually get the business, sounds like he knows he's not beating anyone's prices, or even going to try for you, just wait for the next sucker to call. Hope this helps someone!

    Shay Conder - State Farm Insurance Agent - State Farm Agent

    Shay Conder - State Farm Insurance Agent

    (3 reviews)

    Same location concern as other reviewer (don't live in CA YELP)…read more.. When my wife and I married I left Farmers and an excellent agent (Ron Taggart) in the Sandy, UT area and fell under State Farms and Shay's office. I am only aware of him and Patty working there. In every instance when I have tried to get help with an auto question, refinancing etc., their office has been extremely slow in responding. Our loan officer (handling a refi for us atm) commented this morning in fact that, "My processor emailed him yesterday. And I also sent him an email as a follow up today and have not heard back from him." This happened a couple of weeks ago as well when trying to get our homeowner insurance policy/proof of coverage info. from the insurance office. And, no replies to (a) call(s) either apparently until Shay finally called to say sorry he was busy, Patty was out etc. and that he had gotten the info. over (very tardy). The loan officer, in talking to me about the hangup -- as we are trying to schedule a closing at title -- also noted, "Typically insurance companies get us what we need right away with [sic] the drop of a hat, not sure what this guy's hang up is...." Having dealt with insurance offices for decades, I am so tired of Conder's office's sluggishness, that I am trying to convince my wife to change. Rob H. in Mapleton, UT

    FYI, I DON'T live in San Fransico, I live in Provo, UT. I don't know where Yelp got that from…read more I've been with State Farm for so long, I Don't remember when I started with them. Easily up to 4 decades! House and autos. But lately . . . office almost NEVER ANSWERS THE PHONE!!! So you leave a message, THEY NEVER CALL BACK!!! There was a severe hail storm Aug. '24 damaging my roof. I was sweeping up shovels full of the granules for weeks after every rain storm! State Farm said that wasn't hail damage! Roofers did! Houses all around me were getting their roofs replaced, including a house next door, a house across the street, a house 3 houses away from me. There's one 6 houses up the street that had damage but the owner was afraid of getting a rate increase and didn't get it repaired. I mapped no less than 18 houses less than a half mile from mine that got their roofs replaced, and that's just the ones I could find. State Farm sent a man to inspect my roof, and a while later I got a letter of denial. I contacted a roofing company who inspected it and all but promised that the hail damage was real and they'd get the claim approved, but they said State Farm was one of the hardest companies to honor claims. I waited months to hear a resolution, and during that time SIX other roofers looked at may roof, including the contractor who installed it 17 years ago, and ALL said it was definitely hail damage. One day a woman from State Farm calls and tells me the claim is denied because "There's no damage to the metal." Shortly thereafter I managed, miracle of miracles, to get in contact with Shay Condor my agent told him I was quitting State Farm if they didn't approve my claim. Inasmuch as agents aren't involved with claims, he wanted look into it and call me back. That's been a couple months ago and he never called back! I was talking to a neighbor about it, and he had a brother that handled things like this. He came over and spent 30 minutes and determined that there WAS metal damage from the hail. He put in a reinspect to State Farm, that's a month ago and State Farm hasn't responded. Liberty Mutual did my neighbor's house and Farmers did the widow's across the street. Just saying.

    Craig Baugh - State Farm Insurance Agent - insurance - Updated May 2026

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