I've been a customer for almost 10 years. The reason I stay is because Brent Thurman gives the best…read moreservice I've ever experienced in almost any industry. I don't have to shop around because he does it for me. Whenever I need anything, he's reachable or gets right back to me. He wades through all the legalese fine print and guides me to what I need to know. Highly recommend.

We had our business insurance and workers comp here. We had to switch companies to get different…read morecoverage specific to our business, but we would not have switched if we didn't need the specific coverage that they couldn't provide. I would recommend Brent to anyone. He was more than helpful and friendly even after we had to cancel our policy with them.

Best insurance company I've worked with! Very responsive, friendly customer service, and they…read morealways get me the best price! Nobody beats these guys, nobody!!

Has great pricing and their customer service is amazing! I was willing and helpful! They make sure…read moreour home, auto and life insurance is always the best price!

Same location concern as other reviewer (don't live in CA YELP)…read more.. When my wife and I married I left Farmers and an excellent agent (Ron Taggart) in the Sandy, UT area and fell under State Farms and Shay's office. I am only aware of him and Patty working there. In every instance when I have tried to get help with an auto question, refinancing etc., their office has been extremely slow in responding. Our loan officer (handling a refi for us atm) commented this morning in fact that, "My processor emailed him yesterday. And I also sent him an email as a follow up today and have not heard back from him." This happened a couple of weeks ago as well when trying to get our homeowner insurance policy/proof of coverage info. from the insurance office. And, no replies to (a) call(s) either apparently until Shay finally called to say sorry he was busy, Patty was out etc. and that he had gotten the info. over (very tardy). The loan officer, in talking to me about the hangup -- as we are trying to schedule a closing at title -- also noted, "Typically insurance companies get us what we need right away with [sic] the drop of a hat, not sure what this guy's hang up is...." Having dealt with insurance offices for decades, I am so tired of Conder's office's sluggishness, that I am trying to convince my wife to change. Rob H. in Mapleton, UT

FYI, I DON'T live in San Fransico, I live in Provo, UT. I don't know where Yelp got that from…read more I've been with State Farm for so long, I Don't remember when I started with them. Easily up to 4 decades! House and autos. But lately . . . office almost NEVER ANSWERS THE PHONE!!! So you leave a message, THEY NEVER CALL BACK!!! There was a severe hail storm Aug. '24 damaging my roof. I was sweeping up shovels full of the granules for weeks after every rain storm! State Farm said that wasn't hail damage! Roofers did! Houses all around me were getting their roofs replaced, including a house next door, a house across the street, a house 3 houses away from me. There's one 6 houses up the street that had damage but the owner was afraid of getting a rate increase and didn't get it repaired. I mapped no less than 18 houses less than a half mile from mine that got their roofs replaced, and that's just the ones I could find. State Farm sent a man to inspect my roof, and a while later I got a letter of denial. I contacted a roofing company who inspected it and all but promised that the hail damage was real and they'd get the claim approved, but they said State Farm was one of the hardest companies to honor claims. I waited months to hear a resolution, and during that time SIX other roofers looked at may roof, including the contractor who installed it 17 years ago, and ALL said it was definitely hail damage. One day a woman from State Farm calls and tells me the claim is denied because "There's no damage to the metal." Shortly thereafter I managed, miracle of miracles, to get in contact with Shay Condor my agent told him I was quitting State Farm if they didn't approve my claim. Inasmuch as agents aren't involved with claims, he wanted look into it and call me back. That's been a couple months ago and he never called back! I was talking to a neighbor about it, and he had a brother that handled things like this. He came over and spent 30 minutes and determined that there WAS metal damage from the hail. He put in a reinspect to State Farm, that's a month ago and State Farm hasn't responded. Liberty Mutual did my neighbor's house and Farmers did the widow's across the street. Just saying.

Frankie is an awesome agent to work with and is always available to answer any questions that I may…read morehave on my current or any new coverage. He makes the process super smooth and simplifies it so that it is quick and easy. If you are looking for a new agency and agent for all of your insurance needs, Frankie with Pete Mazeika's State Farm office is the man you need to contact.

From the owner: Our mission is to provide remarkable insurance service in Utah. Serving the Provo-Orem area since…read more1989 we are one of the most experienced State Farm offices in Utah County. We pride ourselves on our work ethic, our honesty, and our commitment to customer service. Our office in North Orem mainly serves Orem, Provo, Lindon, and Pleasant Grove although we have loyal customers throughout Utah. We treat our State Farm customers like family. License #: UT-5894

The lady here was not interested in helping me. She kept transferring me every time I called this…read moreoffice. She only wanted to help me if it was for new insurance. This office sucks

So they contacted me after I did a quote then transferred me to the agent. The guy was rude and…read moreacted like I was a bother, then when I let him know his quote was too high, he basically threw me off the phone. To me, I would not want someone who only treats you right if he can make money from you. Take it as you will.

This is the WORST State Farm agent and team I have ever worked with. I have been with State Farm…read morefor almost 30 years, and due to the passing of our regular agent, we were transferred to this office!! I am actively looking to find someone else who is responsive to our calls and cares about their clients. Just remember, we, the customers, keep you in business, not the other way around!

Give them a call, I did and was glad that I did, I always thought that State Farm was too…read moreexpensive, but was I wrong, they were able to insure my four cars a trailer and my house and give me more coverage, saving me $142 a month on my cars and $300 a year on my home, Stacy and Jill are very knowledgeable, Great people to work with and I spoke with Jodi once on the phone but her team handled me just fine everything right

PCI is AWESOME! I was referred by someone on the Payson Yard Sale site on Facebook and I called in…read morefor a quote. I found that the agent I spoke with was very professional, fast, and kind. I was able to save over $300 a year on my home and auto insurance! I would recommend this company to everyone!