If you want your time wasted... call away. Called to get a quote and spoke with Mike on the phone…read more I told Mike that I didn't want to waste his time and asked what he could do to compete with his competitors. He "convinced" me that he didn't and wouldn't know unless he took the time to give me a full quote. I reluctantly agreed... Then as he would ask questions, he would interrupt me as I was giving him the information that he had just requested.... I told him to please quit wasting BOTH of ours time and let me answer the questions that you asked.... He then rudely hung up on me after this horrible experience and WAY subpar customer service. There are plenty of other State Farm agents locally. I highly suggest you call someone other than Taylor's brokerage.

Taylor is fantastic!! He has made everything with my policy very simple and found ways to help me…read moresave from what I was spending before. Highly recommend!!

I'm currently moving to Batavia, IL and need to switch over my auto policies, along with purchasing…read morea Home Owners policy. Let me just say, I am very sad that I have to leave because of how wonderful they have treated me for so many years. Yes, Yancee Hardy is a great Agent, but his Administrator Loni is exceptional and I think the administrator can be the deal breaker for many agencies. She is exceptionally kind and customer focus to the point where she helped me find my new agent in Batavia, IL. She called several agents in the surrounding area to get a feel for what type of service was out here. After talking to several agents, we found one that suited our wants and needs. But with her help and guidance it made the process much easier and smoother. If you're looking for a new agent, I would at least recommend that you call the office and speak with Loni and get a feel for their genuine interest for their customers and their expertise in industry. Hope this helps.

Approximately 5 months ago we had Yancee and Loni Hardy give us a quote on our household…read moreinsurance, they were able to save us a substantial amount of money each month and we have had a terrific experience. We were with Farmers for over 20 years and never had a desire to change carriers. After meeting with Yancee and the service his office provided as well as the savings, we made the switch over to State Farm! We have been more than pleased with the customer service!! If we have had any questions, they have been answered immediately with a satisfying result!!!! Thank you Yancee and Loni for being so diligent in doing whats best for your customers!!!

Outstanding customer service looking for great insurance rates, you need to go here. I have been…read moreusing them for years. Very responsive and quick to answer any questions.

What a top notch place, the ease at which I switched my home and auto was seamless and easy. Riley…read moreis atop notch agent who worked to save me money and made this sometimes dreadful process a breeze, I would highly recommend giving Riley a call and let him ease the stress of finding the right insurance.

Not all agents are created equal. In dealing with the agents in this office I have received great…read morecustomer service. All my questions were answered, and Savanna went out of her way to get answers to all my questions. I appreciated being told things for face value, and honest opinions. Highly recommend getting a quote, and giving them a try.

Mr. Adams has been great, seriously a kind man who made our few conversation seem personable and…read morevery informative. However, you rarely get the opportunity to communicate with him and often are subject to his assistant. The assistant has been rude on a few occasions now, (all documented). It is because of this I personally recommend choosing a different office to handle your insurance needs. The few times you have to deal with your insurance company after signing up will be due to you experiencing an accident or for help/questions while injured and you deserve someone kind, understanding, and attentive to your needs. Why else would you chose to give them your money when there are SF agents on almost every corner. Wish you the best.

Called to get a quote, and the gentleman I spoke with was very professional and got back to me…read morefairly quickly. I did not end up moving forward with the quote, only because my options were very limited due to my type of vehicle, but I'd highly recommend to give them a call

Vaughn Evans is the best Agent I have ever worked with! He saved me a ton of money on my home and…read moreauto insurance. He was willing to take the time and get me the best rate. I would highly recommend him to my friends and family. If want to save money on your insurance, make sure to call Vaughn!

We have been with Stephanie for years. She has been nothing but great to deal with. Any claims we…read morehave made have been processed quickly. I'm sure a lot of clients have been pleased and had the same positive experience as we have had over the years.

We have been customers of AFI for a number of years. We have been customers of State Farm,…read moreFarmers, and USAA. These are three providers sold us good insurance and respectable service but hands down Kristine Khaustov, Stephanie Tanner's office manager has unfailingly provided the finest customer experience we have ever had. Unfailingly they reach our\t to us annually to review our insurance needs and coverages, we often have not taken advantage of their proffered service, but every time we have we've come away with better covered for our current needs with less expense. AFI is outstanding insurance provider but the customer service provided by this agent and her team is unparalleled.

Love this office! They are responsive to my questions and everyone I have talked to has been very…read morenice and helpful!!

They do tricky stuff to get more money from you…read more A while back they said I could get cheaper car insurance if I also opted for a life insurance plan. So my car insurance went from $100 to $70 with $25 in life insurance. So it seemed like a good deal. However when I cancelled my car insurance they didn't cancel the life insurance. And when I tried to cancel the life insurance I had to submit a cancellation form in person, which was denied 3 times for various reasons. Bottom line, I think they were playing tricks, and they might do this sort of thing if you ever try to make a claim.

I've had Mark as an agent for about 6 years now and he has never disappointed. He's always on top…read moreof finding the best options for me and my family and extremely helpful and walking us through any changes and helping us understand. He's friendly, helpful, works hard for you and genuinely cares. Would highly recommend using him as your agent.