Called to get a quote, and the gentleman I spoke with was very professional and got back to me…read morefairly quickly. I did not end up moving forward with the quote, only because my options were very limited due to my type of vehicle, but I'd highly recommend to give them a call

Vaughn Evans is the best Agent I have ever worked with! He saved me a ton of money on my home and…read moreauto insurance. He was willing to take the time and get me the best rate. I would highly recommend him to my friends and family. If want to save money on your insurance, make sure to call Vaughn!

They do tricky stuff to get more money from you…read more A while back they said I could get cheaper car insurance if I also opted for a life insurance plan. So my car insurance went from $100 to $70 with $25 in life insurance. So it seemed like a good deal. However when I cancelled my car insurance they didn't cancel the life insurance. And when I tried to cancel the life insurance I had to submit a cancellation form in person, which was denied 3 times for various reasons. Bottom line, I think they were playing tricks, and they might do this sort of thing if you ever try to make a claim.

Love this office! They are responsive to my questions and everyone I have talked to has been very…read morenice and helpful!!

I've been a customer for almost 10 years. The reason I stay is because Brent Thurman gives the best…read moreservice I've ever experienced in almost any industry. I don't have to shop around because he does it for me. Whenever I need anything, he's reachable or gets right back to me. He wades through all the legalese fine print and guides me to what I need to know. Highly recommend.

We had our business insurance and workers comp here. We had to switch companies to get different…read morecoverage specific to our business, but we would not have switched if we didn't need the specific coverage that they couldn't provide. I would recommend Brent to anyone. He was more than helpful and friendly even after we had to cancel our policy with them.

About 2 years ago, I switched my insurance (3 cars, Home Owners, Personal Property, and Umbrella)…read morepolicies from USAA where I'd been for about 40 years to Bryant and State Farm. USAA had raised my premiums several times and become much less responsive and customer focused than it had been. Bryant's proposal for similar integrated insurance coverage saved me just over $2,000/year, which by itself was GREAT!!!! Over the past couple of years, I've reached out to him and his team several times. They have been pleasant, knowledgeable, and very capable in addressing all of my concerns and resolving any issues. (Sadly, I am not the easiest person to serve) Last month my car was hit by a US Foods semi parked in the middle of the turn lanes in downtown Provo. Apparently the driver did not see my car beside him (in the driving lane), and he pulled into it when the light turned green in front of my car. Bryant and his team provided some valuable assistance in navigating this situation. I highly recommend Bryant to other customers with high expectations who are also concerned about costs.

If i could give ZERO stars, i would. I had a bathroom faucet cause sudden and significant water…read moredamage while i was away for the weekend. The professional home inspection i had done a few months prior doesn't mention that faucet, so it was obviously a sudden and unexpected thing. So I filed my FIRST and ONLY claim, and it took these sloths over a month before they FINALLY decided to NOT pay for ANY of the damage, citing "wear and tear" of the faucet. Apparently they expect you to have brand new plumbing fixtures in your house at ALL times. Even before you move in to an older house. And this was after i spent $1900 on a tree trimming service that their inspector said was necessary to keep the policy open. The ONLY thing they were concerned with from the beginning was finding a way to avoid paying the claim. I have filed a formal complaint with the State of Utah and am currently looking for a new insurance company. But honestly, what is the point of even having insurance if they have loopholes for every situation?? What a SCAM!!!!

Always smells terrible. They rent out the basement offices and if I didn't have somebody that I…read morelove the work she does, there is no way I would set foot there. The place is disgusting and always dirty and it looks like it needs a really deep cleaning and an overhaul. The vents... the dirt ..

My agent Douglas is fast to respond and always kind and polite. My car was totalled and they helped…read moreme tremendously. Love this agency

Same location concern as other reviewer (don't live in CA YELP)…read more.. When my wife and I married I left Farmers and an excellent agent (Ron Taggart) in the Sandy, UT area and fell under State Farms and Shay's office. I am only aware of him and Patty working there. In every instance when I have tried to get help with an auto question, refinancing etc., their office has been extremely slow in responding. Our loan officer (handling a refi for us atm) commented this morning in fact that, "My processor emailed him yesterday. And I also sent him an email as a follow up today and have not heard back from him." This happened a couple of weeks ago as well when trying to get our homeowner insurance policy/proof of coverage info. from the insurance office. And, no replies to (a) call(s) either apparently until Shay finally called to say sorry he was busy, Patty was out etc. and that he had gotten the info. over (very tardy). The loan officer, in talking to me about the hangup -- as we are trying to schedule a closing at title -- also noted, "Typically insurance companies get us what we need right away with [sic] the drop of a hat, not sure what this guy's hang up is...." Having dealt with insurance offices for decades, I am so tired of Conder's office's sluggishness, that I am trying to convince my wife to change. Rob H. in Mapleton, UT

FYI, I DON'T live in San Fransico, I live in Provo, UT. I don't know where Yelp got that from…read more I've been with State Farm for so long, I Don't remember when I started with them. Easily up to 4 decades! House and autos. But lately . . . office almost NEVER ANSWERS THE PHONE!!! So you leave a message, THEY NEVER CALL BACK!!! There was a severe hail storm Aug. '24 damaging my roof. I was sweeping up shovels full of the granules for weeks after every rain storm! State Farm said that wasn't hail damage! Roofers did! Houses all around me were getting their roofs replaced, including a house next door, a house across the street, a house 3 houses away from me. There's one 6 houses up the street that had damage but the owner was afraid of getting a rate increase and didn't get it repaired. I mapped no less than 18 houses less than a half mile from mine that got their roofs replaced, and that's just the ones I could find. State Farm sent a man to inspect my roof, and a while later I got a letter of denial. I contacted a roofing company who inspected it and all but promised that the hail damage was real and they'd get the claim approved, but they said State Farm was one of the hardest companies to honor claims. I waited months to hear a resolution, and during that time SIX other roofers looked at may roof, including the contractor who installed it 17 years ago, and ALL said it was definitely hail damage. One day a woman from State Farm calls and tells me the claim is denied because "There's no damage to the metal." Shortly thereafter I managed, miracle of miracles, to get in contact with Shay Condor my agent told him I was quitting State Farm if they didn't approve my claim. Inasmuch as agents aren't involved with claims, he wanted look into it and call me back. That's been a couple months ago and he never called back! I was talking to a neighbor about it, and he had a brother that handled things like this. He came over and spent 30 minutes and determined that there WAS metal damage from the hail. He put in a reinspect to State Farm, that's a month ago and State Farm hasn't responded. Liberty Mutual did my neighbor's house and Farmers did the widow's across the street. Just saying.

I was helped by Joshua and he answered all my questions and we got everything put together very…read moreeasily and smoothly! 10/10

I called today I have full coverage my keys were locked in my car they told me at Jasperson office…read morehere in Provo Utah to call the police or university parking they will do it for free. Cop told me they just didn't want to pay for your emergency roadside assistance I've never needed to use my insurance Co once until today so thanks for nothing and thank you to police for coming. 06-12-2023

I'm currently moving to Batavia, IL and need to switch over my auto policies, along with purchasing…read morea Home Owners policy. Let me just say, I am very sad that I have to leave because of how wonderful they have treated me for so many years. Yes, Yancee Hardy is a great Agent, but his Administrator Loni is exceptional and I think the administrator can be the deal breaker for many agencies. She is exceptionally kind and customer focus to the point where she helped me find my new agent in Batavia, IL. She called several agents in the surrounding area to get a feel for what type of service was out here. After talking to several agents, we found one that suited our wants and needs. But with her help and guidance it made the process much easier and smoother. If you're looking for a new agent, I would at least recommend that you call the office and speak with Loni and get a feel for their genuine interest for their customers and their expertise in industry. Hope this helps.

Approximately 5 months ago we had Yancee and Loni Hardy give us a quote on our household…read moreinsurance, they were able to save us a substantial amount of money each month and we have had a terrific experience. We were with Farmers for over 20 years and never had a desire to change carriers. After meeting with Yancee and the service his office provided as well as the savings, we made the switch over to State Farm! We have been more than pleased with the customer service!! If we have had any questions, they have been answered immediately with a satisfying result!!!! Thank you Yancee and Loni for being so diligent in doing whats best for your customers!!!