This was my second time getting my windshield repaired in the last 6 months. My first repair was with Kirmac collision. My initial visit with Kirmac they told me that They would call me when I can drop my car off. After 3 weeks I called Kirmac and they basically forgot about me. The second time I decided to try Craftsman as my experience with Kirmac wasn't great. What a difference not only was my experience pleasant they told me that once I drop off my car it will be ready in a couple of hours. Not only the great service they washed and vacuumed my car. Go see Jody at Craftsman she will take care of you. read more

I live in East Vancouver, but am currently commuting to work in Langley everyday. I brought my car into CC since they were an Express shop and I wouldn't have to bother with an ICBC appointment. I had an accident just before Christmas. They did my estimate, booked an appointment for my autobody repair and booked a courtesy car for me. My car was all fixed up, shortly after the New Year. I even had the cracked windshied replaced at the same time. There was no muss, no fuss. My car was nice and clean. Much to my surprise, they even topped off my windshield fluid which was getting low. In the past, I've only taken my car to autobody shops in my own area that I've used for years. Glad I took a chance on Craftsman Collision. read more

We brought our land rover there for repair on the bumper and muffler after a no fault accident. Took vehicle in for photos and told they were ordering parts for bumper and muffler. Got the call to drop off car parts are in and get a rental. Dropped off car to get rental then got a call about 4 hrs later stating the bumper came in damaged they will just touch up our damaged bumper instead. Also, muffler will take a long time to get in now, so ICBC says you can keep your scratched muffler that still works or pay a betterment fee of $100 to get the new muffler now. An accident that was 100% at fault by the guy who rear ended us is now going to cost us money for them to repair it even though it was damaged. I am not too sure who is the biggest crook here, Icbc who wants $100 from us to pay the remaining $900 on the muffler part to fix the damage caused by someone else to get back to par or craftsman collision who can't check parts before wasting our time, gas and money on ordering a part and not checking it before making us drop off & pick up rental etc to then say ya never mind we will just fix your broken part. What kind of scam are you running here? I think they didn't even order parts and were hoping to cut costs and corners this whole time at our expense. Unbelievable. Buyer beware. It seems craftsman & ICBC both do not want to replace parts but just charge fees so you accept the crappy damaged goods and they do less ordering and less work overall. Probably more money in craftsmans pockets to collect all the repair fees rather than pay for the parts to get brand new. Shame on them for ripping off their customers!! read more

These people are AMAZING. Their customer service was top of the line. I didn't catch the name of the receptionist but she was sitting at the front desk, dark hair and glasses I think. She was very polite and right to the point. I really like that in a person. Then there was someone by the name of Jody S who took pictures of the car, and things like that she was awesome. She was testing me and keeping me updated on my car as it was being repaired and detailed. Who ever did the repairs and detailed the car did an out of this world job. Their rental car was fantastic. I really really really recommend this company especially this location. You get treated like a person not a number. Thanks craftsman collision I love my car again. read more

I was recently in a car accident and took my truck to Craftsman Collision is Langley (Port Kells) location. I went into the busy office and waited to talk to the reception to discuss the damage to my truck - we had to make an appointment to bring the truck back a week later to do an assessment of the damage. Upon my return they reviewed the damage and made a appointment to take the truck in later in the month. I talked to Ralph Robinson about the damage to the hitch accessory and had a print out of the item and where they could get the new replacement part - he advised me to email the document to them - I went home and scanned the printed copy and sent it back to him with two questions about on the rental car and how they are going to replace the aftermarket part. No email response for over a week - I sent in another email asking why they have not replied to my email and questions and expressing my concern about their customer service protocol on answering the questions. The store manager, Richard Young responded with an email advising "I'm sorry about the way you feel about our store, And we have fail to meet your request. But we cannot meet your needs at this time, please feel free to proceed with your claim at another body shop - Thank you we will cancel the appointment". Therefore, all would be customers looking for body shop repair work - you may want to consider other options - since that shop is currently far too busy to address any customer service needs and workloads. In addition, the location of this store is brutal to get access to - it is located off 96th - it has little or no parking in front of the store - sort of reminiscent of the customer service you may receive there! Steve Pukanich read more

I was rear ended Jan. 4 2017. I was told by ICBC to go directly to the shop. I live right around the corner from this shop. I have Gold Star insurance and was sent a letter from ICBC I was fully covered. I had to wait over 30 days for my appointment after the ICBC approval letter. I WAS NOT GIVEN A replacement car but a cheap little fleet car. Great for customers that do not have RoadStar. Well 30 days after the car came home the paint was peeling off and........under the guarantee I took it back. I was upset and called the manager `crappy work` he accused me of swearing (look up the word crappy in Webster dictionary and told him that it means a pile of garbage) anyhow I was refused any work...went to another shop for warranty work. read more

Had a great experience years ago with Craftsman Collision on Powell sreet, so when our insurance company sent me to the one in Port Kells, I thought it would be the same. Not!! One of the worst experiences I have had at any business. When I first took the car in they told me they would need two weeks to fix it. It seemed like a long time for $4,000 in damages....but left the car with them. Did not hear from them for the next 13 days so I called and asked if the car would be ready the next day. I was told that they were waiting for 2 small parts that were to be delivered that afternoon, so I would get my car later that day or the next day at the latest. About 3pm the next day I called them again (nobody had called me by then) and was told that a part had to be back ordered and my car would not be ready for another two weeks or longer . I asked exactly when the car would be ready and they said they did not know. I then decided that talking on the phone seemed to be going nowhere, so I went down to the repair shop and had them phone the BMW dealership while I was there and get an actual date. We were given a date that was 12 days out. I did not get one phone call from Craftsman over the next eleven days, so on the twelfth day (when the dealership said the part would be in) I phoned them and the office person said she would get the adjuster to give me a call to discuss. About 15 minutes later I got a text message saying the part was not in.......nothing else. I had about had it with Craftsman Collision by this time so I phoned the dealership and asked to speak to the parts department. I explained who I was and asked if they could update me on when the part would be in. They told me the part was already on the way to Craftsman!!! After over one month of waiting and with not one phone call or update from them, they did not even take a minute to call the dealership to update me! I was astounded and so called Craftsman back to see when my car would be ready. They then told me the wrong part was delivered so they would have to wait for a new part to be delivered......but about 10 minutes later they called back and said it was actually the right part and my car would be ready the next day. Finally the next day I go in when they said I could pick up the car. It was still being washed when I got there and some small touchups on the back bumper were being done.To rub salt into the wound they never cleaned the windshield and there was a lot of "gunk" on it. The wipers couldn't clear the rain away the next day, so I had to go back to get them to polish the windshield. I have not written many complaints on review sites......but the lack of customer care and communication by this repair shop was just so bad I felt I had to. read more