After an awful experience with Craftsman Collisions / Distinctive Auto Works, I cannot in good faith recommend this company. In my opinion, they were inconsiderate and unprofessional, and I will not be going back. One of their employees broke my key fob and the company refuses to pay for a new one. To repair what they broke is going to cost an estimated $400 -$600, which is more than the cost of the wheel they repaired. If I hadn't gone here, I would have saved money. To top it off, they let my lights stay on and let my battery die, sent my estimate and information to the wrong person, and they did not wear masks when speaking to me in the business. On November 3, I brought my car in for a wheel replacement to Craftsman Collisions/Distinctive Auto Works. I gave my keys to a tow truck and they delivered the keys on the same day with the car to Craftsman Collision. The tow truck company and its driver attest the keys were intact when they handed them over. I have it in writing from the tow company owner that the keys were intact. I watched him use my non-fob key to move the car. He claims he did not use the fob key at all. On November 10, after paying for the work done at Craftsman and heading back out to my car, I found not only a dead battery (my car refused to start), but the broken half of my key fob on the side of my dashboard. They had given me my keys when I paid but neglected to tell me that the key fob was now broken, and that they left the other half on my dashboard for me. Whoever had last driven my car had left the lights on, killing the battery. They did not apologize for the delay and brought someone out to jump my car. They had said my car was "drivable" when I paid. However, I was not able to drive it out of the parking lot until they jumped it. I had to wait for 30 minutes for the car to recharge, which inconvenienced me as I was late for an appointment. Regarding the broken key fob, I brought it back to the shop and inquired why it was broken. The Manager for Distinctive Auto Works did not answer my question of if someone at Craftsman/DAW broke my fob. He did, however, say several times "you don't have proof we broke it". He asked if I had a photo of the keys before I brought them in. I said no. He said "then you have no proof." I didn't think to take a picture of my keys before I handed them over as "proof" they were intact. But who would think to do that? Is it my fault I didn't take a picture before handing them over? Is this the norm for service at Craftsman Collision and Distinctive Auto Works? Should I endeavour to bring my camera with me before dropping off my vehicle to ensure it's no worse than when it came in? In the end, the Manager admitted he would be willing to cover half of the cost of the labour and the cost of the part. I refused to pay for any of the key fob replacement, as I did not break the key. I do not have money to shell out for more repairs let alone hundreds of dollars of damage that I should not have to pay for. Also, if none of their technicians broke my key, why would they offer to pay at all? In my opinion, I cannot recommend this location for its concerning lack of professionalism. If you have no other choice, please take pictures of your vehicle and keys beforehand, as their Manager, will not assist you unless you have "absolute proof", as shown from my experience. Moreover, the Assistant Manager of Craftsman Collisions also initially sent my estimate - which had my personal information - to the wrong email. He did not apologize. Someone out there now has my information. Businesses should endeavour to keep their customers' information private and should take care in making sure they have the correct address. Careless behaviour of employees is not the mark of a professional, well-run business, in my opinion. Both the Assistant Manager and Manager did not wear masks while speaking to me, violating CMOH Order 44-2021. read more

Had body work done after collision with aftermarket parts which is fine for cosmetic work except muffler system was damaged and the aftermarket muffler was so noisy from inside the vehicle it was unbearable to tolerate.They then installed an original OEM muffler which fixed the problem except I was charged a betterment fee which I think is wrong as they are the ones that went out to obviously a cheap supplier and bought a unsatisfactory muffler system and before ordering it did not say anything about a betterment fee.I first went into the office the day they were installing the replacement the manager or his assistant wouldn't even acknowledge me.I went back after the installation and the same reception no acknowledgement or no thank you for my business or nothing.I will never go back and I tell my friends and other acquaintances about my story and they to say thanks and will never patronize the establishment. read more

This place was excellent fairly priced, Deanne was incredible to work with. The fixed my bumper and grill on fairly short notice.

Stay away from this hellhole. if i could rate this body shop a 0 out of 5 i would do it in a heartbeat. If you really hate your car and want it to be destroyed, then by all means bring it here! I chose to use a valet service offered by my insurance company after a read end accident back on September fourth, and i had to use their "trusted shop" which was craftsman collision. I drove my damaged car around until around the 25th of September while waiting for damage estimates and finally got my car into Craftsman's shop later that day. i received a phone call the following day from Craftsman and was told that my car would be ready in 5 days. fast forward nearly a month later, i have heard absolutely nothing from this terrible shop and i started contacting my insurance company so they could contact Craftsman and find out what the hell was happening. After many phone calls, and a bunch of pestering on my end, i finally get a call back from Craftsman letting me know my car would be ready by the next day (October 20th, or around that day at this point). The next day rolls around and i hear nothing from the shop. I call them, YET AGAIN, and find out that they did not even have my car assembled and it would not be ready until the next day. I'm getting frustrated at this point, but i do my best to keep calm. The next day i receive a call from Craftsman and they tell me that they ordered the wrong grill for my car and that i would have to wait an undetermined amount of time to get the proper one in (After they ask me if i would be fine with the wrong grill. And of course i wouldn't be.) After another week or two of waiting, i finally get my car back. The body work they did on it looked absolutely f***ing terrible, and as i drove it home from work (where it was driven to me to do the "valet" swap) i realized the heater did not work, and immediately knew that something must be wrong with the engine. I pop the hood and am greeted with the sight of coolant sprayed all over the inside of the car, absolutely covering everything. They failed to attach the coolant hose to the radiator, and while i drove it home all of my engine coolant leaked out and it nearly destroyed my car's engine. At this point i was absolutely furious with the terrible job they did on my car. I get it towed the next day and have a rental car for another week or so. After more waiting (A month and a half, if not more at this point) i get a call from Craftsman telling me my car is ready. I go to pick up my car and check it over. The body work is done decent enough now and i'm satisfied with it. Everything under the hood looks fine from what i could see, so i take my car. The next day i start hearing this dreadful gushing sound from my engine. The engine temperature remained fine, and i was very busy with school starting so i continued to drive it for a few weeks until i could schedule an appointment at my dealership to check over the engine. Three weeks into my course there is an opening to schedule an appointment, and that very day my car will not start and the stabilitrak service notice popped up on my display. After turning the power to the car off and leaving it for a few minutes, i was able to turn the engine over and start it up. The check engine light suddenly came on once i started it. I booked an appointment with my dealership (I refused to bring it anywhere near Craftsman Collision now) and brought it in. They discovered that there was a lot more air trapped in my coolant reservoir than i thought and they also did a terrible job of cleaning up the inside of my car. (i frequently smelled burning coolant after driving my car for more than 30 minutes) Oh, they also told me the framework was done terribly as well. Since it doesn't seem to impact my car and the bodywork looks good enough, i left it alone. If you managed to read through all this mess, then you now know to stay the hell away from this f***ing awful body shop. This was a horrendous experience, and i will tell everyone i know to NEVER bring their car to this place. I bet the idiots that manage this place won't even bother to read this review, since they apparently don't give a sh*t about doing a good job. read more

Unfortunately I've had to visit Craftsman a couple times this year due to the slick winter rodes, as well as a vehicle collision. Mark and his team were very pleasebt to deal with and were quick to assess problems with my vehicle and get them fixed. Hopefully I don't have to go back to see them again anytime soon but if I had to at least I would know I was in good hands. read more

My insurance recommended this body shop to fix my car,I took my car for an estimate and was done by Steve,when my insurance approved it I called Steve back to book an appointment he told me the earliest he can do it is July 18/16 I told him I'll call back the latest July 13 to confirm,that's what I did,he told me to bring the car between 8 and 10am. On the 18 I took my car(missed my work),Steve wasn't there,the other guy told me oh we don't have any record for you coming today(no respect).they think they are the only Coca-Cola in town but thanks God I didn't have to deal with them(lairs).I wish I could give 0 star . Please think twice before you trust them with your safety and the safety of your family because the liar will stay 4 ever liar and remember we all have choices and have the right to choose where to get our cars fixed. read more