I give them zero stars if I could
Last Saturday I hired Craft Society bartending services for my event. I was super excited because they looked very professional. Sadly i was wrong, at first everything went smoothly , i originally hired them for 4 hrs (their minimum) they gave us a special price ,so i added an extra hr for a total of 5 hr of service.
My event was to start at 7 pm
A couple days before i asked them for my receipt of the deposit which included a undisclosed service charge of $160
I told them about it and they ended up waiving it. That should've been my first clue that something was off. They also wanted to charge extra for setup of 30min which i kinda understand but i declined. The day of my event they msg me to notify me that there was a mixup and they unfortunately had to move my event from 7:30 on. I was a little taken aback because i didn't want my guests to not have anything to drink , i asked how long the set up would take and they said 15 min. I did end up adding more ppl to the service and they agreed that it wouldn't be a problem . at this point i was upset but i agreed since we really didn't have a choice.
They ended up showing up at 8:40pm!!!! almost 2 hrs late from the original time. I gave them a pass i was super nice to them but I was kinda upset. I couldn't cancel because it we literally only had the alcohol, couple sodas but no mixers etc. They took 40 min to set up. We didnt have a drink in our hands until 9:30pm !! Thank god i had some champagne in the fridge and beer for our guests. A couple shots took the edge off lol
As the party went on their drinks where good which is why this hard for me to have to give this review.
After about 2 hrs in they call me over to let me know they had ran out of ice , cups , mixers everything!!! I was in shock but i told them that they could use our soda and ice to continue making drinks , at first the girl bartender agreed but then they changed their mind and did not want to stay the full 5 hrs! The guy bluntly told me that was not his service. I was livid ,he wanted to get paid for the entire time (5 hrs) i told him that we should come to an agreement but he would not budge. Basically the fact thet we added extra ppl thre him off , but remember i had told him about it and it was not a problem. Long story short they made some extra drinks left them on the bar and ended up leaving.
I honestly didnt want to deal with them any more, and we end up paying them full amount.
I just think that it was such an unfair situation for us. Their customer service is the lowest of the low , the bartender girl tried to smooth out the situation at the beginning but the guy was just obnoxious. They definitely lack experience on every level. Its sad because their bartending skills are there but their service sucks big time! I would never hire them again. Just beware that this happened to us and that you should just be careful if you plan to hire them for your event.
I was also blocked from FB messenger . He msg me asking how to
Make it right, i asked to at least refund me the extra hour, he said he would see and now i cant message him read more