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    Craft

    4.0 (1 review)
    Closed 8:30 am - 5:00 pm
    Updated 1 month ago

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    1 month ago

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    CAVA

    CAVA

    4.2(32 reviews)
    2.6 mi
    $$

    Walking in this place, I didn't know what to get however two employees Danny and Emmanuel not only…read morewent out their way to make sure I had a good experience, but they recommended the most delicious contraption I have ever tasted. Their Customer Service truly exceeded my expectations a place like this I'm used to getting smiles. How can I help you and nothing more. You can tell they truly take pride in what they do and enjoy seeing the satisfaction and excitement on customers faces.

    I wish I could rate this location a zero (0). I visited the Cava in Union, NJ today and I had an…read moreunacceptable experience. Worst service I have ever received in my life. One of my biggest pet peeves is people talking over my food, and that is exactly what happened. While my bowl was being assembled, I added a few items that came with an upcharge. The employee making my bowl informed me of the extra cost, which I understood completely--I've been to Cava many times and know how it works. However, as she repeatedly explained the upcharge, she was talking directly over my food and visibly spitting while speaking, which made me extremely uncomfortable. When I tried to reassure her that I understood and that it wasn't necessary to keep repeating it, her coworker jumped in saying it was "company policy" to ask. I told them that was fine and that I would pay whatever the cost was, but asked that they stop repeating it. Instead of de-escalating, both employees began laughing and smirking, which felt very unprofessional. I calmly explained that I don't like people talking over my food. Their response was sarcastic and dismissive, which eventually led to me raising my voice out of frustration. When it came time to add dressing, the employee intentionally drowned my bowl in dressing to the point where it was completely soggy and inedible--it honestly felt like retaliation. I asked if they would eat something prepared that way, and only then did the manager step in. Thankfully, the manager handled the situation professionally and remade my bowl, which I truly appreciated. I own a franchise myself, and proper food service practices and basic respect for customers are non-negotiable. Talking over food, laughing at customers, and acting spitefully has no place in a restaurant. The manager handled the situation appropriately, but the behavior of the front-line staff was unacceptable and needs to be addressed.

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    Craft - juicebars - Updated May 2026

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