Food: Classic comfort food that always delivers--hot, fresh, and flavorful with generous portions. It's the kind of meal that feels like a home-cooked treat every time. Service: Always great. They're usually packed, but I never feel like the service suffers because of it. The staff stays attentive, friendly, and keeps everything running smoothly even when it's busy. Ambiance: Warm and cozy with that classic homelike feel. The fireplace and country décor make it feel inviting and relaxing--like stepping into a comfortable living room for a good meal. read more

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Our visit to Cracker Barrel yesterday was unbelievably disappointing. I don't know what's going on with this location, but the service and food quality have completely fallen apart. We waited a ridiculous amount of time just to be acknowledged at the door. Employees walked by us repeatedly without even making eye contact. When we were finally seated, the hostess didn't say a single word -- she just dropped the menus on the table and walked away. No greeting, no warmth, nothing. It was rude and set the tone for the whole visit. Our server wasn't much improvement. It took far too long to even get drinks, and the wait for our food felt endless. When it did arrive, it was honestly embarrassing. My husband's food was overcooked beyond saving -- dry, tough, and clearly prepared with zero care. My meal wasn't any better: cold, bland, and slapped together like an afterthought. Trying to get help was impossible. The staff acted annoyed and uninterested, like customers were an inconvenience instead of the reason they have a job. No apology, no effort to fix anything -- just terrible attitudes all around. This was easily one of the worst dining experiences we've had. Cracker Barrel seriously needs to get this location under control. We won't be returning. This location is absolutely disgusting and ridiculous. read more

Cracker Barrel Old Country Store - My nasty chicken and dumplings, super watery and gross! - Breakfast & Brunch Near Me - Desoto, Texas

Our food took more than 15 minutes to arrive which wasn't a problem. My mom ordered a mimosa and it came in a dirty cup and the drink had paper floating in it. But it was very quiet and peaceful. All the things aside our server was nice. read more

Stopped by to have dinner and try the new dish shrimp with corn on cob , potatoes, onion and cherry tomatoes and carrots well they were out of shrimp and also out of country fried chicken so I end up with the beef with all the veg. Inside a foil and it was delicious , the waitress she was just ok never bought our biscuits and cornbread we had to ask another waitress in passing and it wasn't that busy but overall it was ok read more

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Me and hubby ordered two grandma samplers this evening. This restaurant was half full on a Wednesday at 6pm. The server came by and placed some bread on the table without saying hello nor introducing herself. Came back and still didn't introduce herself. We gave the complete order and it took about 25 minutes to get the food. She didn't intentionally check on us to see if we needed something after the food arrived. I had to motion for her to come to us. I thought she was in training but come to find out, she was training a young man. I get better service on a Sunday morning with a full restaurant than I did today. Not sure of what was going on. The food was okay. read more

Cracker Barrel Old Country Store - Pancakes - Breakfast & Brunch Near Me - Desoto, Texas

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Food - was really disappointing to make this my birthday breakfast choice. The eggs were tasteless, the ham was over cooked and hard to cut and chew. Even the hash brown casserole was just not as good as I remembered. The French toast was okay-ish and I didn't even attempt to try my bacon or sausage. Just no. & My husband's Dr Pepper was horrible. The biscuits were the only thing I would say were good, but it took me 5 times of asking the waiter, Winter, for some strawberry jelly. He seemed so spacey and kept forgetting to take care of his tables which he only had us and one other. We even gave the other table our leftover (unopened) syrup because the lady was asking multiple times for syrup and he just forgot. Please train your employees better. Cracker Barrel has been a beloved place of mine from childhood, but if the standard is this, there's no point in returning. They even rebranded the triangle peg game and are making people soft. Quit trying to raise a bunch of sissy's. read more

Cracker Barrel Old Country Store - Triangle peg game (read the bottom line) - Breakfast & Brunch Near Me - Desoto, Texas

I'm so disappointed in one of my most favorite breakfast spots; we've never had such terrible service of any restaurant that we frequent. We waited 35 minutes before we were approached by our waitress, Nikky Y. and then we waited another 10 minutes to get a cup of coffee. We asked for biscuits three times and never got them. After an hour, I went to the kitchen door and asked for a manager. Horrible! Horrible! We witnessed two different parties getting up and walking out after they had waited an hour. The manager on duty had different waitress bring us our order and we ate quickly because we had an appointment. We couldn't wait to pay and be on our way. The food was good as usual (even without biscuits) yet after being annoyed for so long, our appetites had waned. Any recommendations for a nice breakfast restaurant that we can make our new place to frequent? read more

Our server was not knowledgeable of menu or how to wait tables. Took her forever to take our order, then refill our drinks. We received our food and it was wrong. She did not even offer desert sat ticket on table while we were eating. Very very terrible service. read more

Disappointing. It's a Sunday morning and we knew it would busy, but not that service would suffer to badly. Yes, we waited about an hour, after being told 30-45 minutes, to get a table. We got seated and after our waitress Victoria greeted us, that was about it. We asked for biscuits while we waited, they never came. When we asked about them again, she said there were no baskets to out them in. We pointed out that the table next to us got them on a plate, she turned around and said "really" but still never came out until we asked yet again. She came by the table three times saying the kitchen was crazy that's why our food was so delayed, but it was odd. Every table around us, even ones that ordered after us, all got their food before we did. When the food finally came out, it came out bit by bit. At the same time we asked for utensils, but we didn't get actual metal utensils, we got to go plastic utensils really? Every other table around us got real silverware, we did not. Two of us sat there with empty drink glasses, but we were never asked if we wanted refills, we had to ask. One of the sides never came out. After we asked about it three times it finally came out in a to go box. At the same time we were eating, a table was sat next to us that sadly had food on the floor under it. The ladies saw the food, went to the kitchen door and asked for a broom. The person standing there gave her a pan and broom and then watched as the customer swept and cleaned the floor under their table. A manager even watched but did nothing. Is it now Cracker Barrel policy that customers clean the store so the staff doesn't have to? Ridiculous! Thank goodness the food was delicious as always, that's about all that saved this visit. read more

The food used to be good. It's gone downhill in quality and quality. The biscuits were flat & burned, tasted worse. The gravy tasted like flour. The order was wrong. The pancakes used to be great now they are flat & like rubber. My wife's bacon was sent back because it was supposed to be crispy, it came back cremated. The eggs were perfect, the casserole was too. Our waitress was just past her prime, had hearing problems & wasn't helpful with the menu. We went on a gift certificate. This used to be in our top 10. We won't be back. Where's the golf T game? No setups for breakfast? read more

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I placed an order online for delivery. It took almost 2 hours to receive the order. When the order arrived, I discovered that I didn't get my pancakes. Called the location was placed on hold. I held for at least 30 minutes then eventually hung up. Decided to use the online chat service to report my issue. Chatted with a representative .....was eventually told I would get a gift card for $50 sent to my email for the bad experience. GUESS WHAT...STILL HAVEN'T RECEIVED THE $50 GIFT CARD. ORDER HERE AT YOUR OWN RISK. read more

I wish I would have looked up this location before stopping on our way from DFW International Airport. I had picked up my daughter and we were on our way and figured to stop. We should have kept driving. It was a 30 minute wait and once seated you could see several tables empty, but the hostesses were busy talking about customers. Our waitress (sever) disappeared after she took our order and NEVER checked back with us so no refills nothing. But we finally saw her when she brought the check to us. Food was okay read more

Cracker Barrel Old Country Store - Overdone reheated fries and a beyond greasy flavorless burger - Breakfast & Brunch Near Me - Desoto, Texas

I'm going to give this a 0 rating To start off the restrooms were Nasty both men and women's. My husband came from the restroom and said it very nasty was I sure I wanted to eat there and we decided to stay and eat. We should've went with our gut and left. This was about the worst restaurants I've ever ate at. Were foodies and love good food this was by far the worst food we've ever eaten. If you want Cracker Barrel do not come to this one. And if you Love their southern fried chicken they only serve fried chicken on Saturday and Sundays. People like fried chicken Every Day of the week. read more

In my 35+ years of dining at CB, one of the worst experiences to date. Visited on a Monday around 3:30pm, party of 2. They must be telepathic, because it looked and tasted like my food had been cooked several hours before I even arrived. Server was new, so I'll cut her some slack by not mentioning her name. Asked for only corn muffins, got only biscuits, and they were cold. When I finally got the muffins, they were't even warm enough to melt the butter. My fried catfish (could only bear to eat 1 fillet, the 2nd one inhumanely went to my dogs) was also cold and uncharacteristically fishy-tasting (and slimy). The carrots? Cold and mushy. Steak fries? Also cold, and so greasy they appeared almost translucent -- inedible. The only passable item was the turnip greens -- also cold. Had I not been with my son, whom I don't get to see that often, I would've returned everything to the "kitchen" and had a courageous conversation with the manager on duty. Was really hoping for a positive experience, especially after all the rebranding hoopla, but this was enough to turn me away for good. Not even Uncle Herschel could've redeemed this one. Oh, and the decor? Half old CB, half new whatever. read more

Very disappointed I got the chicken fried that tasted like it came from a box I asked for gra y bcuz they didn't offer any that tasted like the lipton brand. The biscuits were so hard we couldn't eat them and my baked potato just as hard. And we only come here a few times a year read more

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I don't know quite where to start: our server was Issac, we promptly seated during the end of lunch hour at around and 15 minutes to be waited on, 25 minutes to get our food and another 10 minutes waiting on condiments we had the southern fried chicken dinner which was very good and the chicken fried steak which tasted like was out of the freezer. The veggies were all good but all told we spent over 2 hours in the cracker barrel? We had utilize another server Donna who was very cheerful, quick and courteous read more

Cracker Barrel Old Country Store - Chicken fried steak dinner? - Breakfast & Brunch Near Me - Desoto, Texas

Absolutely horrible, our waiter had us waiting for one hour. The food came out cold as ice. The waiter was walking around talking and never came back to see me, served us pancakes and never bought the syrup. Dont go on Sunday, who keeps a customer waiting a hour and serve them cold food. read more

Never coming back here again. How is this place still standing? There is no pride in work here. An atmosphere of "I could care less." (Oh boy...) There were a maximum of 7 families here. Our server was nice but her attitude teetered on a teenage fatigue of not really caring to do a great job. I could taste the baking powder bits in the biscuits that we had to ask for. The drinks took at least 15 minutes to get. No manager (anywhere in sight) making sure anyone was satisfied. About 30 minutes go by and no food. How is it this slow and there are not that many families to wait on, and so many people are coming and going out of that dang kitchen?! We never stuck around for the food that seemed like it was never going to come. My kids were starving. People that were not new to this place didn't even bat an eye at how bad this place was, as if, this wasn't anything new. Do better people! Atleast, your regulars deserve that much. read more

Cracker Barrel has always been a decent, inexpensive restaurant chain offering good "home style" meals - from breakfast to lunch and into the evening for dinner. Is it anything special? No. But it's a well-known and staple chain restaurant I categorize with others like Chili's, Applebees, Olive Garden, etc. I always enjoy browsing the front store with seasonal goodies! We stopped in for breakfast driving through the town. Their breakfast/brunch menu is hearty and full of variety, relatively inexpensive depending on what all you order, and served as expected. No frills, no surprises. Service was excellent - our server was kind and attentive and efficient, despite the breakfast rush that quickly followed after we got seated. I ordered their seasonal French Toast Latte which was piled high with whipped cream and the steak and eggs hash brown bowl, which was a generous portion of hash brown casserole topped with cheese, eggs, tomatoes and onions, steak bites, and crispy fried onions. It was so much food, and came with biscuits as well. I don't dine often here, but when I do, I always know what to expect and enjoy my visit. read more

Cracker Barrel Old Country Store - Steak and egg hash brown casserole - Breakfast & Brunch Near Me - Desoto, Texas

French toast with peaches 3/10 I thought I was in for a treat but wasn't too happy with my choice. The peach and sauce over powered the French toast. The Grandma sampler was pretty good. The bacon, sausage and ham were what I was expecting, cooked right. Crackerbarrel is pretty consistent and I rarely have bad experiences with food or their service. Today the host took over 5 minutes to man the booth and when she came to the booth she seemed annoyed that I was there. Wasn't sure if I was the problem or if she is having a bad day at work. read more

Cracker Barrel Old Country Store - French Toast with peaches and whipped cream - Breakfast & Brunch Near Me - Desoto, Texas

Worst service and food ever eaten at a cracker barrel. Asked to move too close to two young girls with loud voices. Then 20 minutes for bone in chicken which arrived full of grease and nearly burned. No warning for wait. Biscuits not delivered till asked for. We wear hearing aids and screeching girls required a move. No jelly with grease sodden biscuits. They hardly rose when cooked and tasted old. Very sad service. Had to ask for coffee refills. Collard greens not satisfactory either. read more

Not sure who they have working for them but they are truly not the best service starting from the host. On top of that I think they're trying to kill some of us. Had corn mixed in with my green beans and then something black in my potato's. I use to love Cracker Barrel but I surely won't be going back. read more

Cracker Barrel Old Country Store - Something black in Mashed Potatoes - Breakfast & Brunch Near Me - Desoto, Texas

Everything was so yummy! I got the stuffed cheesecake and chicken strips for my daughter and my mom got the grilled chicken read more

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Absolutely terrible experience today (Sunday, July 13 2:30 PM) at Cracker Barrel. We were a party of 3 and waited over 2 hours for cold food, with no server assigned to our section the entire time. The table in front of us actually got up and left. After waiting 15 minutes just to speak to someone, the manager finally came over, but offered no real resolution--just a small discount that didn't come close to making up for the disrespect and lack of service. If the restaurant is short-staffed, they should at least communicate that up front. Instead, we were left completely in the dark, wondering what was going on while being ignored. This level of disorganization and poor service is unacceptable. I won't be returning, and they seriously need to hire a new manager who knows how to handle these situations with professionalism and transparency. read more

All the other 1-star reviews sum up my experience as well!! Everything about my visit was terrible. The inattentive waitstaff, being seated at a dirty table, and the very cold food which I absolutely could not eat. read more

I wish I could give this a zero. We had a party of 4 adults and 2 kids. Got seated at 12:43 and we ordered drinks and food a few minutes after sitting down. Took 20 minutes to get our drinks and then we finally go up to leave at 2:10 after still not receiving our food. The final straw was seeing big parties seated way after us getting their food. There was no communication and all we got was a sorry. We are very patient but this was beyond ridiculous. read more

DON'T go on Sundays after church. There were people everywhere, a 20 minute wait turned into an hour and a half.

I came to Cracker Barrel this past Friday 7/18/25, around 11:00 AM with my son after his 9:00 AM doctor's appointment. We hadn't eaten yet, so brunch sounded perfect, and I was surprised that we only had to wait 25 minutes for a table. That's about the only positive part of the visit. From the start, the restaurant looked dirty. Our original waitress was kind and clearly doing her best, but extremely overworked. After waiting 25 minutes just for someone to take our order (after drinks), another staff member had to step in. It still took nearly an hour to get our food, and when it finally arrived, everything was cold. The coffee tasted like it had been made in a dirty pot, and the food was disappointing all around. My eggs were cold, the bacon was soggy, and the hashbrown casserole, which used to be my favorite, was cold and bland. I was truly shocked at how far the quality has fallen. Let me be clear: this isn't about the waitress. She was managing what looked like 15 tables by herself, rushing as fast as she could. I actually felt bad for her. She was working hard, carrying heavy dishes to wash, trying to clear tables, and doing it all alone. Where was management? I didn't see a single manager on the floor. The whole restaurant felt understaffed and chaotic. Cracker Barrel used to be one of my favorite places, but sadly, I won't be back. The experience was gross, exhausting, and not worth the wait. Cracker Barrel corporate and local management should be ashamed for putting their staff...and customers...through this. read more

Front of the house service here is horrible yet I go back periodically to see if anything has improved. Last night, I waited 23 minutes for an order that should have been ready at 6:30. They weren't busy but apparently had run out of chicken and dumplings, which they didn't mention. When I got home, I noticed no chicken, and the dumplings looked very dry - they weren't cooked with chicken or in the gravy/sauce. Very disappointed - I won't be back to this location. read more

Had the Tuesday special. Really good. Service was a bit slow, but the waitress was new so no worries. Store was fun. Bought some old time candy and sat on the front porch for a while. read more

Seriously the worst service ever!!!!!! It took them 30 minutes to come take our order!!! Believe me, there are MANY people out there that are willing to do way better job than the people working there!!! After literally waiting for ONE HOUR AND FIVE MINUTES, no sign of of servers or FOOD!!! We had to leave. We were only served one water and one iced tea !! The very unprofessional sarcastic part is they wanted to charge us for the drinks!!!! THIS EXPERIENCE IS SO DISAPPOINTING!!!!!! read more

The start to breakfast today was slow. Not taking anything away from Cracker Barrel with the stomach on empty on Saturday, we are all thinking breakfast at 10am. Hostess shared the news that the wait would be upwards of 40 minutes. We knew with the porch benches full of waiting to eat, 40 minutes was expected. Checked in and provided phone number to be called in when table ready. Much to our surprise we were promptly seated in around 30 minutes. Thank you Cracker Barrel. We ordered the usual momma's breakfast with pecan pancakes which arrived pipping hot and totally delicious. I subbed fruit for the meat for no extra charge. My sis happily ate the scrambled eggs. I love that the pancakes were served with hot pure maple syrup. Yum! Perry served us with a glowing smile and warm personality. Our water and tea glasses were refilled several times throughout breakfast. Great service. Good food. Wonderful biscuits greeted us shortly after we were seated. For me, the biscuits were worth the visit. read more

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My aunt and I visited the location. Neither of us had visited a Cracker Barrel in many years. There was not a wait in line when we arrived. The location had people there but it was not overly crowded. We looked over the menu and our waiter came over to get our drink orders while we continued to look over the menu. After a few minutes we decided to order the 2 strawberry cheesecake filled pancakes, egg whites, sausage, and bacon. We also just decided to drink water on this hot summer day. The food was delivered to our table in about 20 minutes or so. The strawberry cheesecake filled pancakes were delicious. I was not able to finish my pancakes. The strawberries on the side and whip cream were also yummy. Very sweet treat ...I would eat the order again. read more

Cracker Barrel Old Country Store - Strawberry cheesecake filled pancakes, egg whites, and bacon - Breakfast & Brunch Near Me - Desoto, Texas

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Staff are rude and loud when you're trying to enjoy your food. The food also took over 45 minutes to come out.

Service was terrible ‼ sitting for over 45 minutes no acknowledgment of when the food was coming out. The manager comes out & says your food will be out right away & still no food. The waitress comes to the table with bread & butter still no explanation. Me & my mom finally walks out. This service was terrible today ‼ read more

I do not love the food here!!! I got some pancakes to go and once they got home they were cold and the tasted weird. They were cold,flat and . I ate 3 bites and trashed them. There was a long wait for orders to be taken at the to go counter. There was not enough variety of purses as they once had. The country store is amazing! I found several additional items I can add to my wardrobe! Excited to show them to you all! read more

The main issue with this location was the length of time it took to get a table. We waited for about 20-30 minutes. As we waited several other couples came over didn't even see a host to take their names. They seem to be under staffed and don't seem to have a good system for seating. read more

The food was not on point today. Per our waitress they were out of the hash brown casserole as well as bacon. She told us this after bringing food. We had to ask for silverware and was given to go utensils. Right before our pancakes biscuits were served. Our wait on food was long. We noticed others were experiencing long waits. Our server would come by and apologize for the long wait. We were only able to eggs and pancakes. Some at table felt eggs were overcooked and pancakes tough. Complained to server about overall food and experience. No problem with our server. She said we should talk to manager about our complaints. She would probably comp the meal. Once we talked to manger, she said they have bacon but not the hash browns. She understands the wait was long they were extremely busy. She sent bacon and discounted the ticket. She had impression on face like she didn't believe us. No one was happy with breakfast. I like cracker barrel but will no longer support this one. So much to improve on here. read more

Don't waste your time going to this location. Joined the 50 minute wait list from home. Took roughly 1hr to get seated once I arrived to the restaurant. From here it got worst. Once we were seated, the waitress didn't come to take our drink order until 15 minutes later. Then 20 minutes later, we received the drinks and got to order. The waitress kept disappearing for long periods of time. So roughly 35 minutes after we ordered the food finally arrived. Turkey was overcooked and fried chicken was dark in color and looked as if the grease hadn't been changed in a while. Didn't even finish. Asked for the check immediately and when it never came, the manager couldn't find the waitress so she compt my meal. Don't come here! read more

We called ahead before we got there to make sure we wouldn't have to wait as long we got there and they had us wait an hour then when we asked the host gave us attitude. When we were seated they never checked on us and our drinks were always empty and it was to the point people around us were getting up looking for someone to help us. This place sucks. read more