If I could give them no stars I definitely would! I took my cell phone to CPR so they could replace the swollen battery in my S23+ the only concern the tech had was that with the swollen battery slightly pushing up the back of my phone that when they go to take off the back the rest of the way it could possibly break the glass on the back of the phone. A few days later they called that the battery was in. At the time I dropped my phone off it was charging normally & had excellent battery life, the phone was powered on & completely functional, I placed it in maintenance mode & gave it to the technician. They called about an hour & a half later telling us that the phone was done & ready to pick up. When I returned to the store to pick up my phone I was told that there was a problem by the tech, he said that he put the new battery in & my phone wouldn't respond & it must have been a bad battery. He told me that they could order another new battery & try it, in the meantime he could put my old swollen battery back in so I would have my phone back in working order. I agreed to his solution of putting my old battery back in, as my phone was functioning perfectly with the swollen battery in it, although I was completely confused why they told us that my phone was done & ready to pick up, however, now he tells me it's not fixed. After waiting in the store for at least an hour for him to put my old battery back in, he came back up front to tell me the phone wont power on at all. He then told me that it could be a damaged connector & they would order a new battery & should know what was wrong with my device & hopefully have it fixed within a few days. I hadn't heard back from them in a few days so I called them & was told by the tech Isiah that the swollen battery may have caused unseen damage to the phone, I then told him that my phone worked like a new phone still and everything functioned perfectly, the battery was still holding a charge, etc. when I brought it in to have the battery replaced, I had used the phone just before bringing it into the store & that I found it odd that the battery damaged the phone when it worked when I dropped it off. When I was finally called by CPR several days later I was told that my phone was irreparable, they had put the new battery in & it still wouldn't turn on, they also tried replacing some of the flex cables & that didn't work to fix it either. He then told me that by putting the phone in maintenance mode only certain apps & functions work so that could have caused my phone to stop working as well. I took a perfectly functioning phone to them & due to the negligence of a technician it was broken by them & returned to me six days later irreparable according to them. They showed no remorse or that they were sorry, just told me I wouldn't be charged, then seemed surprised that I wanted my phone back. They took no responsibility for their actions or lack of knowledge, instead gave me lame false excuses for what may have happened & made no effort to correct the situation. I now have a phone that is worth $900+ in working order now worth $0.00 since they broke it! I took the phone to a different company to have it looked at & get a second opinion & they agreed that the damage done to my phone was irreparable, however, was not caused by anything done by myself or the swollen battery & the technician was 99.9% sure was caused by the negligence of the CPR technician. I'm left with a $900+ phone that is now worth $0 because of CPR, I can't even use the phone as a trade-in towards a new phone since it won't turn on. I would NOT recommend CPR Cell Phone Repair to my worst enemy! read more
