Nick was very helpful in helping me choose a quad cane and adjusting to my height…read more There are a lot of home medical supplies here! We took an hour just going through chairs, cushions, accessories, canes, walkers, bandages, splints, supports, shower chairs .etc etc He's been here over 25 years and it shows .

I worked with a representative named Rails. He was very helpful and explained the products and got…read morethem in the mail same day. unfortunately the sizing chart on the product was inaccurate he actually picked the right products for the information I gave. So I called back to talk to him he fixed the issue and reordered the products. Dealing with all the issues involved with each client can be so frustrating . It was a blessing to actually talk to a person who was more than helpful and efficient. Great job rails much appreciate. Thanks a million Rails

Vanessa is a hands on type of owner. She is available to answer all questions and is very helpful…read morewith suggestions and working with you and problem solving to meet your needs. I will be back.

This medical device store tucked into the corner of a strip mall (around the corner from the…read morelibrary on the end) in Orangevale had everything I was seeing and more! I went for a walker and not only found exactly what I wanted (been doing a lot research on line, but like to buy things in local stores), a red walker with a seat and brakes, but a STANDER. Yes, that is what it is called. No seat, no brakes, but weighs only 4 pounds and easy to squeeze together and swing into a car trunk with one hand. Vanessa was extremely helpful in fitting everything to me. Will be back for shoes and a leg-lifter (helps swinging up bad leg into bed and also getting into and out of the automobile). This store looks like it is small, but it is jammed with all sorts of medical assistance devices and the range of walkers is outstanding. As a first-time customer, the discount was most welcoming! I'll be back!

The service was excellent! I was assisted immediately upon walking in, and they had the brand,…read morecolor, and size of scrubs I needed for nursing school. The prices were great, too! I'll definitely be a returning customer whenever I need new scrubs.

I have been shopping here for a very long time. Always a great experience! They will bring you…read moredifferent sizes and brands of clothing while you are in the dressing room. They try to find exactly what you are looking for. For those complaining about their operating hours because you work night shift...come on your day off, like the rest of us do!

I did not care for attitudes of the employees at this store. I experienced and witnessed their…read morealoofness toward me and other customers. Customer service here sucks. Try an alternative

Super nice and informative employees. They were super patient with my father which was very much…read moreappreciated and they had lots of choices.

Truly a life saver! Shared some diabetic supplies with me that I desperately needed for my son! If…read moreyou have medical supplies to donate, call her. If you are in need of medical supplies, support this business.

Wow, what an amazing experience. We needed a recliner quickly after Costco cancelled our order…read more.. boy are we glad they did. Nancy said come on by, I have 4 on the floor. We walked in and immediately knew one was perfect for mom. It was late Friday and Nancy wasn't sure she could get it delivered, but she was trying. Then she said, I bet we can get it in the car. I wouldn't have thought of trying to get it home myself. But with some help, we did get it home. Front door to Mom's new recliner being in her room was less than an hour. And the quality was 10X better. Mom really loves it, so she's willing to get out of bed and sit up, which will speed up recovery. So, thank you Costco for cancelling!! And Thank You Nancy and friends for being so incredibly kind, caring and helpful.

Excellent products. Excellent in-person service. Great selection. When I was injured, they had many…read moreproducts to meet my needs. Great well-informed personal service demonstrating the product usage and operation in detail. They had a great variety of wheel-based walkers. They even offer replacement tops and handles to refurbish old crutches. Reasonable prices. I highly recommend Bischoff's.

Stopped in with a RX for a scooter and cane and was told by the sales person- nobody takes…read moreMedicare, you have to pay cash. He was very unhelpful and it was a line of B. S. I'm a retired state worker and have the best insurance, I even told him that. I called my insurance company and they sent me a list of DME providers and I was told that my insurance (United Health Care Medicare Advantage) pays 100% no co-pay at all. I felt like the sales person was trying to make a fast buck off me by wanting cash, like a used car salesman. I won't go there again. There's plenty of reputable companies in the Roseville area that bill accredited health care providers.

Yesterday I took my Tzora scooter to Turk's to have it repaired. I was told they aren't a Tzora…read more dealer and wouldn't be able to get parts. The gentleman who was working yesterday followed me out to my car. He asked to look at my scooter. He spent a couple of minutes and got it working. He didn't have to. He had already told me he wouldn't be able to get parts. Thank you for caring about a stranger with a bad hip.

We came in to look and drove out with a chair! The only negative is I don't think they take…read moreMedi-Cal and they don't take credit cards. We love our Gochair. It comes apart into four pieces and easily fits in your car. No need for a lift only someone with a good back arm strength. Will return for any needs!

They need to update their website. They don't do rentals. And they aren't even apologetic that they…read morehave false advertising on the internet

Charging unreasonably high prices and not honest about delivery fees. Quotes one thing then tries…read moreto charge older person double. Look elsewhere for medical equipment needs don't waste your money.

I ordered the Dilotab II. They are great for a decongestant. Great price and fast delivery.read more

Found this place here on Yelp. Their reception person was very helpful and helped me find the…read moreperfect first aid kit for our office. Definitely coming back for refills, highly recommend.

COMMUNICATION. ADL…read moreplays a voice recording while you're on hold about how they score so high with BBB and how they are the best company. Two months in a row I've had to follow up on my daughter's prescription and supplies because they were not sent out at the scheduled time. This month I was told my daughter's supplies were shipped on the 18th only to call on the 27th and find out they needed a new authorization from my insurance and a correction on the prescription from my Dr. Not once was I contacted to be informed that I don't have an authorization or that there was a correction needed or that my daughter's supplies weren't going to be sent out. On the ADL website they have a blurb about costumer service. "ADL Customer Service: Our Customer Service Representatives are more like Case Managers. Each is responsible for a segment of our customer base, and they're with you from start to finish. Our Customer Service Team are specialist in insurance coverages, product knowledge, required medical documentation, and in being pleasant, professional and compassionate towards you, our valued customer." Section 5 of "our process" states. " Speaking of communication, our Customer Service Representatives are always available to be contacted either by business telephone, fax, email or VerbalCare®. In turn, they will make contact with you, if there are any changes to your order status, insurance payment, or otherwise. Communication is key and ADL understands this." AGAIN THEY STATE!! "In turn, they will make contact with you, if there are any changes to your order status, insurance payment, or otherwise." When asked why we weren't contacted a manager responded with "we're really busy". This is a business that people rely on for daily living needs and one can't even do that. I will say the customer service representative can be very kind except for when questioned on why things aren't working properly. If you must work with this company be prepared to call every month and run around in circles to ensure everything you need is in order for shipments to be sent.

Being a caregiver for my son for 42 years and living in various counties in California, I've had…read moreexperience ordering incontinent supplies from various vendors. By far, ADL's deliveries have been the most consistent and on time. ADL's customer service is exceptional. I'd like to compliment Serina for her knowledge of the many products, her patience in answering my questions and for always being able to juggle changing orders based on our needs and the budget. Well done ADL & Staff!