We boarded our 2 yo baby here over the summer after doing a trial day with them, where she did…read morewell. She is a dopey but strong dog, and super sweet and her definition of playing with other dogs frequently involves jumping over them, something we have beenn working on. Up until her boarding experience, she had successful play dates with doggy friends, ran around at the dog park with friends, overall did well.
During her stay, we were out of the country. After a successful trial and all the positive reviews, we were confident she would do well. It was not her first time boarding, just her first time at Rovers.
Well - in checking in with the Webcam, we would find that she would be let into the group room for moments, jump and then be created for 30 minutes or more at a time - repeatedly. Meaning she would get minutes of free time per day to play or get energy out. This went on every time we checked until I finally contacted them to ask what was going on. I totally understand needing to separate dogs that create issues with the group, but she was there for 10+ days and this went on every day. SHe was getting little to no interaction, just punishment from what we observed. After communicating with the team there via email, I felt slightly more confident although still a little worried. While traveling home, we found out she had been in a scuffle with another dog and was at the vet ER. While serious, this was also downplayed.
When we finally got to her 24 hours later, she was shaved, in a cone, with stitches all over and on pain meds. She has not been the same since :-(
A few months later and we are seeing residual issues. Out of the blue she sometimes growls or lunges at people she knows (outside of our family) each time looking like she feels as though she needs to protext herself. These are people she had spent time with here and there before without issue.
She needs more encouragement to be able to perform certain things (climbing stairs, going outside) than she ever needed before (to note, she is a rescue we had had for 10 months before she was attacked at Rovers). She is scared of more things than before, irrationally hiding at times from things she was previously used to (my child practicing an instrument, the sound of the garage opening). I don't know for certain what really happened, we were never really informed, but all in all my baby girl is showing signs of trauma she didn't have before. We feel so bad that we left her there, and certainly caution others to do the same.