My experience at James Free was amazing I went in to have a battery put in my watch. Michael Gudger…read morewas very professional and kind , my experiences in other stores I had been treated me like I was an interruption to there day. I told Michael I was retiring this year and I wanted to treat myself to a new watch at some point. Without hesitation Michael started showing me watches we talked like we were old friends as I looked at a couple of watches. The fact that he took his time with me knowing I was in the looking stage was impressive. I will come back when I'm ready to purchase and see Michael. I came in for a watch battery and left gaining a new friend. Thanks again for a great experience. Jerry Allison

Super friendly sales staff and a great selection of jewelry and watches. The new renovations are…read morebeautiful, very upscale feel but still comfortable.

So very sad. This was our go to store. However, my husband bought me a Christmas present and…read moredidn't think twice about reading the bottom of the receipt until I told him I liked the earrings I have. I wear the same thing all of the time. I call them to explain the situation and, while nice, it was pretty much your out of luck you have to use it in the store. So, buyer beware...even though they have beautiful items do not buy anything if there is even a slight chance the receiver may not like it. So, there goes $700.

Pete and his staff have always treated my family well. No high pressure sales techniques. They…read morelisten to your needs accommodate them. I highly recommend Schwartz for all your jewelry needs.

They are always very friendly, and will take the time to listen to what you want. They have…read morelayaway. I have always been given personal customer service, way beyond what is expected.

Great service, very friendly and helpful They custom made…read morea ring for me that turned out even better than I originally planned,

I had inherited several pieces & had some of my own and wanted to incorporate into 2 rings. Nick…read moreworked with me to design exactly what I wanted. They are perfect!

My watch didnt last 12 HOURS after they replaced the battery. AVOID. Posted a pic below.read more

We recently needed some repair work done on my wedding set. Chere was very personable &…read moreprofessional. The reset & repair were completed a full week ahead of the estimated completion date! We were very pleased with both the quality of the work done & the customer service!

By far my favorite Jewelry Store in the area. They don't come cheap but have a great selection on…read morejewelry. Sign up for their newsletter. You then get free jewelry once or twice a year.

Amazing customer service. Normally I go to the Jared by the Dayton mall and they don't have as…read moreexceptional customer service as this location. This location has always made me feel welcome and wants to help in anyway they can without making it seem like they only want a sale.

The customer service after you paid is awful! I make a purchase with my husband card with my name…read moreand i now I can't pick it up need to be him because the purchase is in his name for no reason bc i make the purchase. I bring my ring for clean when the lady gives my ring back i found my ring es damage! The excuse she gives me is I don't know what happens. Unacceptable

I was in the Fairborn Ohio store 1 PM May 4, 2022. This store deserves 0 stars. The attitude/ tone…read moreset by management is a horrible experience. I put my hand on the door to leave & an item caught my eye. With other customers in the store, Samantha yells from the other end of the store "ma'am if you want to go out the door, you need to press the lever to leave." I inform her that I know how to operate doors but was looking at one of their items obviously. I took my hand off the door b/c she was so concerned that I couldn't operate it lol, & decided look up the item. My phone is clearly facing the tile because it's flat in my hand & I'm typing on the other. I wasn't taking pictures. Samantha yells at the top of her lungs from across the store "ma'am you're not allowed to take photos of our items." I tell her, "I clearly have my phone facing your tile. I'm looking your item up and I'm not taking photos. You can see this b/c you're staring at my phone." She proceeds to give me some BS about taking photos even though I'd told her that I wasn't. She then starts talking to a male employee about people trying to take photos in her store. I'm not a child nor deaf!! I said to myself ... 1. Their store on google for Fairborn has photos taken by customers. 2. That's what people do to look up products in ANY store. 3. I'd already told her I wasn't taking photos & she could clearly see that I was, yet she STILL insisted on droning on afterwards to me, then an employee & I could hear it! 4. I imagine Gulag wardens are more polite. 5. I'll NEVER shop at the Fairborn location again. I called several stores that are run by the same group. NONE of them have that policy. Samantha has major control issues. I hope the company runs revenue reports b/c that store is running off customers I also think like many people say, some people have simply lost their heads and their wits in the last couple of years. I'll stick to the Moraine stores where they're helpful and truly WANT your business.

I bought a tv for my kids from Cashland on Dayton yellow springs road and the hdmi was gone & they…read moresaid there was nothing they could do about it. The guy that works there said if I put it in layaway he would give me 30 day piece of mind and they are saying I only got a 5 day. Horrible horrible customer service I don't recommend anyone buy anything from there mostly everything I buy there is junk. If I could give a 0 review I most definitely would

Went to take some 18k gold in told me it was $140 per penny weight over the phone. Got there then…read morethey told me it was only 120$ per penny weight. then they told me my 18k gold was only 14k even though it tested between high 16 to 17.5 on their Xray so now it was only 100$ per penny weight. When I was in there a few days previous they told me it was 18k. Years ago this place used to be fair but don't think I'll ever go back. Make sure to get some other quotes before you just take what they offer, they seem. I miss the old owners.

I am genuinely shocked by how unprofessional this business is…read more I tried to buy an item from Belmont Coin & Jewelry. I emailed twice and called three times. When I finally reached someone by phone, I was told -- directly -- that they don't have time to answer emails or take calls because they are too busy. Read that again: too busy to answer customers who are trying to give them money. There is no proper online ordering system, no follow-up, no basic customer service, and zero respect for potential buyers. If you don't want to sell online or respond to inquiries, then don't pretend to have a website that suggests otherwise. This is not how a legitimate or serious business operates in 2025. Ignoring customers and brushing them off with "we're busy" is unacceptable. Communication is the bare minimum -- and they completely failed. If you value your time or expect even basic professionalism, look elsewhere. What a mess.

I have a ring custom-made and couldn't be more thrilled with the outcome. It's absolutely stunning.read more

We had a chance to have Mr. Thuan Nguyen make our wedding rings a while ago. He did not disappoint…read moreus and made us the perfect custom rings that my wife and I love them so much, from the design, the size, to the price. Since then, I had a few more opportunities working with him, as well as referring him to my friends for their jewelry need. We only heard all good things about Mr. Nguyen, including some difficult fixes or custom designs and they were all happy with the result. One mentioned because he is the only jewelry technician with a Master's degree in his field in this state of Ohio, so nothing is much challenging to him, to be trusted with the most important and valuable items from the customers, not to mention he has invested in some special laser devices that not many stores have, which made things perfectly cut and customized. Besides, I love to support this family-owned local business, with friendly staff, honest owner, clean space, and most importantly, elegant selection of jewelry. Highly suggested ACT Jewelers for any of your jewelry need!

I sold 7 pieces of inhereted jewelry to TG Precious Metals in Huber Heights, OH today. 10k, 14k,…read more18k, and 24k. Professional treatment. Their testing is very thorough. Each piece tested two ways. Fair prices. Nice people! I have bought and sold with them over twenty years. Highly recommended.

I love this place. I sold gold broken necklaces, ear rings and a wedding band and got $200 in…read morecash. This was just what I needed to pay my bills this month. It really helped me out. I looked at their jewelry and it was beautiful there.