Cho is awesome. Super fast turnaround time and clear communication…read more He fixed my TV once and provided a 3-month warranty in case any more issues arose, he would fix it again free. That happened, so I returned and he quickly fixed it again. Unfortunately, I made a bad TV choice and the issue stuck no matter what. He advised me not keep trying as it wasn't worthwhile financially. However, he offered me a credit for one of the used TVs he was selling, which was a great deal. In short, he has the expertise to fix what can be fixed, and the caring to take care of you (not just try to rack up a bill for himself). Very fair, friendly and helpful.

I brought my amp to this guy. The only thing wrong with it was 1 speaker jack was not working. The…read moreday I brought it to him I had been using it that morning and all the sound was working loudly. He fixed the jack but then told me it don't get loud when pumping up the volume. He did something and messed it up and dared to ask more money in the line of 200. 00 on top of the money he took already. I also gave him my cd player that the belt broke. He replaced the belt then told me the machine had to be re-calibrated and it was a pain in the butt so he wanted another 185.00. So what this guy did was charge me diagnostics charges despite me telling him what exactly was wrong and he confirmed I was correct. I left the cd player there believing it was not worth additional repairs. It was a sony cd player that stored 300. A month later I called sony and told them about this and they told me no such thing needed be done just because the belt broke. I found out that my CD player actually was worth 1200.00 as a classic being sold on amazon and that was what led me to call sony. I found out that he shorted out the pre-amp on my amp when he took it apart.

It's been over 3 months I am still waiting for my service to be transferred. I am without internet…read morebecause multiple sales agents have dropped the ball and not transferred my service. I get shuffled back and forth between multiple reps -- all of them have low command or understanding of the English language. No one knows what they are doing in this company.

Left this provider 8 years ago because of cost. We tried for months to return their equipment - we…read morecalled and were told they would send us a prepaid box to return the equipment, nothing ever came. We tried to return it to the local office - it had been closed down and no one told us. Now, all these years later they sent a door to door salesrep to sell us a new deal. ANd now, the next day, they are demanding we resolve a past due balance from 8 years ago AND return the equipment before they will do business with us. Thanks for the quote - i'm gonna use that to get my current provider to cut my bill in half. but this provider is junk, poor service, no support. Dont waste your time.

Two different reps on the phone gave me a pice of about $35/mo for the Choice Xtra Package. When…read morethe bill came it became $60. Their explanation was that I didn't "qualify for the rebate." They also charged me for equipment that they never told me about and didn't need. Some of these charges were credited but some were not. These people will not honor their promises. Absolutely do not give Directv your business unless you have, in writing, what the charges are going to be. If I know how much Directv really costs I would've stayed with my cable company since, if I had signed a contract with cable, it would actually have been cheaper. My opinion of Directv customer service is an absolute "thumbs down" and not worth the money.

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

I reached out to Mr Home Guy for a quote on Yelp, and they got back to me almost instantly. Once I…read moreconfirmed that I wanted to use their services to mount my tv, they scheduled the appointment really quickly and I was able to get someone to my home the next day. I could also pay and tip online. Their contact consulted with me throughout the service to ensure the tv would be where I wanted it, and he was careful to put down protective cloth so that they wouldn't leave a mess. He worked pretty quickly, neatly, and ensured I was good with the service before he left. They also provided a cord cover for the tv cable without an extra charge. Overall, it took about 30 mins. It was a little pricey, but I knew that beforehand and chose them because they had good reviews! Would definitely recommend.

We had the pleasure of meeting Joe today, and our experience was absolutely wonderful. He was…read moreprecise, professional, and made sure that we were happy with the service provided. After shopping around with different companies, we also saw that Mr Home Guy provided the most reasonable quote. We highly recommend mr home guy, and we are very happy with the tv mounted over our fireplace

About 2 years ago now I brought them part of an extremely complicated half digital/half analog…read moreHi-Fi receiver from the 80's...and they fixed it no problem! Specifically, they needed a belt of unknown size/length, some adjustments, and some lubrication of the moving components. Process was straightforward and quick. I'm totally impressed with people that can fix "anything".

Chris did a GREAT job refurbishing my 23 Yr old Bose CD Radio. It had stopped working completely…read moreand in just a week he serviced and fixed it for a reasonable price. Thank you Chris. I recommend this company without hesitation, and will use it in the future when needed.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

Call the at&t loyalty department. Don't go to the store they will just rip you off and over charge…read more They tool my bill from around $200 to $400, after telling me my bill would be cheeper if i added a line. Absolute scam.

I came in with my family of 3 to get new wireless service on our existing phones. If you can…read morebelieve it, it was longer and more painful than a car dealership experience. I was there for THREE HOURS while they stumbled around trying to get all 3 phones working. They asked if my son would mind changing numbers (sure, a teenager would love to tell all his friends to use his new number). Then they tell me in 14 days to call and cancel the insurance, that anything they sell has to come with insurance but after that, our bill will be $30 per line. I follow my orders, check online and see that they are autobilling me for $540! It took me 3 phone calls totaling 5 hours to get that sort-of corrected. I still have to call a separate AT&T 800# to correct the fact that they signed me up for a business line, not a consumer line. Headache on top of headache. Avoid this store at all costs -- completely incompetent.

Daniel is the person who you can trust to help you figure it out and get it fixed. Knowledgeable,…read moreskilled, dependable, very very helpful in so many ways. As a single woman with no house and home fix it skills, he makes things work again! It is such a relief to have someone skilled and trustworthy like Daniel in the house. I recommend him most highly!

Daniel is so great to work with. He is extremely knowledgable, patient, understanding, and…read moreprofessional. I am under no illusions that I can handle house projects on my own. However, Daniel is so organized. He is really helping my wife and I with a plan of attack!