Poor customer service and high prices. Been with them for over 25 years, however the prices and…read morecustomer service is poor.

My PURCHASING experience here was great. Sarah was awesome to work with during the sale. But what…read morebothers me deeply is after the first month my bill went up by $409 dollars. I had reached out to Sarah as she had asked me to reach out to her with any issues. She responded the following day saying she would look into the situation. After that it was crickets. No response after four days even after repeatedly asking for an update. Do better.

Korea the sales person was very helpful with resolving a disputed bill. She was very helpful and…read moreso polite. Always ask for Korea!

Everytime I go in this location they are nothing short of friendly and helpful. Went in last week…read moreto upgrade cell and change out to newer internet equipment. Nate helped with getting my cell upgraded and some things changed on my account. Jaxson helped with my internet and answered 100questions on setting up. We had a delay during the process but both iof them engaged in conversation with me the whole time. It was very nice to see young adults being professional and actually know how to carry a conversation. Thanks guys for all your help!

My wife and I visited this location yesterday after a horrible experience at the other location on…read moreMobile Highway. The customer service rep told us they have no idea what they are doing over there. We agree. He went on to tell us we had a "phantom line" on our account we didn't even know we had. We canceled all her services immediately. I will be canceling the rest of my services with AT&T by the weekend. Do not recommend.

I just visited this location, had a nice visit with a super professional young man who canceled my…read moreservices with AT&T in under 5 minutes, record time. He was so kind to inform me that I had an extra "phantom line" attached to my account that I was not aware of. I canceled my services instantly. I will never do business with AT&T ever again, period. Do not recommend.

I was in for a phone upgrade a couple of weeks back. Nothing major, just wanted a little help…read moregetting stuff transferred from our old phone to our new one. As is often the case, it didn't go as seamlessly as it could have. The guy that worked there, Justine, was patient and stuck with it until the job was done. Sure I could have figured out myself by watching a YouTube video or two, but having someone that deals with stuff like this everyday sure sped up the process. Good overall experience and good customer service.

Horrible customer service, poor communication skills and lazy staff and manager. Chris you should…read morewatch out who you are hiring or you'll end up losing business.

Jay did a great job helping us even though we couldn't finish switching over due to issues with our…read moreother carrier. He was very patient and helpful.

Zach was knowledgeable, friendly, professional, and understood our needs and concerns. He was able…read moreto answer our questions, and made the transition to our new phones smoothly. He explained everything to us in a way that was clear and concise. Our new phones have much better coverage.

Gavin was extremely helpful and amazing to work with. He made the whole experience worthwhile and…read morewas able to get me great deals. If you're at this location definitely look for Gavin!

yall are terrible iv tried making online payments for months and yall haven't done anything to help…read moreme I've been to your store every month to pay bills and now i owe $75 plus a $20 restoration fee because your online payment won't work

I have been a high speed AT&T fiber internet user for 6 months now. It's been out at least 4 times…read morefor greater then 24 hours. If you need reliable high speed internet, DO NOT GET AT&T. Horrible customer service too.

My internet service has been down for four days. They just sent a technician for the very first…read moretime this morning after having been told multiple times over the last three days the issue was being worked on. Still have not gotten any concrete updates.

The Verizon company store has lied to us ! The mngr set us up with home WiFi and said after 6…read moremonths of having their internet we would get a big Bluetooth Jbl box for free in the mail that we didn't have to do anything . It'll just show up like a surprise . I spoke to someone at Verizon and she said we only had 64 days to claim it through a email I never got. Now they said we aren't getting one because I only had 64 days and now it's expired!!! They offered me $6 off my bill for 12 months!!! Lmao!!! WTH is that. My husband is furious !!! The internet ain't good . It drags buffers cuts out ect... We've been with them a long time and due to this BS that they won't fix the problem. So I'm looking for another phones and internet service!!!!!!

I visited the store on 9 Mile and Pine Forest Rd.in Pensacola, Fl. I was treated very rudely by…read morethe manager as if he was annoyed that I was even in the store. I tried Verizon years ago and hated it but it's been so long I thought I would give it another try. It still sucks. When I told my friend about what happened he said, That's because you went to the shitty store. Never again Verizon!

Very Greedy company. I tried cancelling my service yesterday. Waited an extended wait time,…read more because they make you talk to someone. No other streaming services does that, you can just cancel by the click of a button. They want you to talk with someone so they can try and talk you in to staying. I have had service for four years now. The rates were constantly going up, for what they call market changes. Yet when you call to cancel all of the sudden they can get you a better deal if you stay. I got tired of waiting yesterday, but wrote in my chat box to cancel my service. After waiting a radiculous amount of time, I responded I expect my service to be cancelled and that I am leaving and I would not be back on to respond. So just cancel my service. Someone did com on line eventually. They saw my request but didn't cancel my account. Instead my bill was charged for renewal of service on a new card I received. They should have not had on file. It had recently changed from Marcus to Barclays and I had to approve the charge as the account had to be reset up. I contacted direct and they refused to refund the amount. After 30 minutes of arguing with the representative she was all of the sudden able to give me a 50% refund. Who also by the way kept trying to give me a better deal to stay. After she gave a 50 discount on my bill she Then disconnected the conversation for no further discussion. I was not able to argue any further. This is a greedy company. Twice the cost of any other service. They have lost a customer forever. You can bet I will spread the word!!! My internet is next to cancel. I have same company.

--------0 stars. So I'm sitting here watching the last 30 minutes of a 2 hour Dateline and NBC goes…read moretotally black. Then I switch to ID and it's freezing up and buffering. This is a shit show. Extremely poor service. I've been dealing with this for too long and pay too much money for unreliable and second rate service. I'm switching to YouTube TV tomorrow.