BE AWARE! First let me say, this review is NOT reflective…read moreof the tech support team (employees in the trucks) here in Pensacola. In fact, I feel confident that Field Supervisors, Joe Fink and Mike Franklin did everything they could on multiple occasions to get my system to work but were unable to do this. That being said, if you are considering DIRECTV service or any satellite service you may want to consider the following things I learned and experienced with my contract period with DIRECTV: *Your service will NOT work in thick cloud cover such as a thunderstorm DISPITE what they may tell you (even if you change the resolution settings, as they will suggest you do when you call in with this issue).*If you have more than 4 TVs in your home you will HAVE to have another HD receiver box of which you will pay MUCH extra for, not to mention that EVERY TV in the house will have a outlet fee of around $5.00 or more for EACH and will need additional "client" receivers *If you add or upgrade equipment such as a receiver or "client" they will start your 2-year contract all over again! It will RESET your agreement date. *If you want to see recorded TV from additional receivers other than the main "Genie", which are supposed to share programing, you may find like I did, that you may run into a networking issues causing your recorded programs to freeze while you are watching it and may not get to see the entire show. (This was VERY frustrating). DIRECTV was UNABLE to fix this problem after nearly 20 visits to my home over the 2-year period I had them. I spent a LOT of time wasted having to be home while they tried to correct issues over the 2-year period I had them. *They have NO local offices in most locations! You will have to do everything by phone, Internet and by mail unless they have repair items and purchased equipment items on the service trucks. *If you have built in DIRECTV (RVU) receivers inside your newer TV, it doesn't work well with the Genie like it is supposed to. (This equipment is called "RVU" and you may find it listed as a feature on your newer TV and supposed to allow networking without an additional receiver for that TV). We had to go ahead and install "clients" on each additional TV in order to network. I have several Samsung TVs that have this newer equipment feature built in but it proved useless). As I said earlier, you are going to pay a fee anyhow for each TV so better to go ahead and have a "client" receiver on each additional TV that does not have a primary receiver if you want decent reception with noticeably less problems. - All in all, aside from the items I mentioned above, I DID like the remote and how DIRECTV is navigated. Though the optional Harmony remote was far superior. They will not however, program the Harmony for you. The DIRECTV system has some function-ability that is superior to COX cable. Another positive is that DIRECTV's receivers (and especially the "clients") are MUCH smaller than those at COX. This is a real plus if your TV is hung on a wall. You can hide the client receiver behind the TV instead of another clunky box on your dresser. Make sure you have the "RF" remotes so that the receivers can see the remote. Regarding overall cost, I found DIRECTV to be really expensive if you wanted several premium channels AND have more than the Genie's 4 additional TV capability. Be aware of the teaser rate in the beginning, but after 3 months you may see parts of your bill going up. The difference here is that DIRECTV requires a 2-year contact and COX does not. You may however get a better rate if you do sign a period agreement with a cable provider. (Not sure about AT&T U-verse) You have to review your bill every 3 months and CHECK your billing statement closely.- Lastly, when I disconnected and sent their equipment back I had a billing credit of $166.50 due to me. I was told I would get that back. Today I got a refund on a Visa Debit Card in the amount of $67.88 (only). I called and they say THEY made a mistake even though the $166.50 IS what was reflected on my final billing statement. I was told I would have to file an appeal online with DIRECTV and they will make a decision whether to pay me or not. I am pissed! As far as I am concerned, this is fraud! Now I will spend HOURS again trying to get my credit of $98.68 that is due. - I now have COX and they are no shinning star either, but unless you go to Air Antenna and start "streaming", it's the only choice we have as AT&T U-Verse is not an option in our part of town and to be honest I'm sure they have their issues too, but they never screwed me out of money that was due in a refund. (Yet) I will be posting about COX CABLE after I give them a chance. If you are a techie or know one, consider streaming TV. I need to do the same. Last word: THINK CAREFULLY BEFORE SIGNING A 2-YEAR CONTRACT with DIRECTV!

Very Greedy company. I tried cancelling my service yesterday. Waited an extended wait time,…read more because they make you talk to someone. No other streaming services does that, you can just cancel by the click of a button. They want you to talk with someone so they can try and talk you in to staying. I have had service for four years now. The rates were constantly going up, for what they call market changes. Yet when you call to cancel all of the sudden they can get you a better deal if you stay. I got tired of waiting yesterday, but wrote in my chat box to cancel my service. After waiting a radiculous amount of time, I responded I expect my service to be cancelled and that I am leaving and I would not be back on to respond. So just cancel my service. Someone did com on line eventually. They saw my request but didn't cancel my account. Instead my bill was charged for renewal of service on a new card I received. They should have not had on file. It had recently changed from Marcus to Barclays and I had to approve the charge as the account had to be reset up. I contacted direct and they refused to refund the amount. After 30 minutes of arguing with the representative she was all of the sudden able to give me a 50% refund. Who also by the way kept trying to give me a better deal to stay. After she gave a 50 discount on my bill she Then disconnected the conversation for no further discussion. I was not able to argue any further. This is a greedy company. Twice the cost of any other service. They have lost a customer forever. You can bet I will spread the word!!! My internet is next to cancel. I have same company.

David and Damon did a fabulous job mounting our 2 big screens with all the cords neatly hidden…read morebehind the tv along with the cable box! No messy looking wires anywhere! They were both very polite and professional with a wonderful bedside manner. Thanks so much! Tammy and Wade

From the owner: We specialize in mounting tvs on any surface anywhere! Home, Commercial, Boat, Yacht, Rv!read more

I called to cancel HBO because we seldom watch it. I waited five minutes for a representative. When…read morehe came on he asked me all the same questions I already answered going through the phone tree. Then he struggled for 10 minutes before telling me I had to go through a different office. He then transferred me to that office, which was CLOSED.

WORST COMSUMER SERVICE EVER!! Mark (customer service manger) was awful, rude and needs more…read moretraining. Go somewhere else for your internet services.

We had a great experience with Hangman Mounting and Installation at our home in Gulf Shores, AL…read more They came out exactly on time. They were so pleasant and listened to what we wanted and gave advice where needed (they were right every time). They cleaned up, no dust and did a great job hanging 2 large televisions for a very reasonable price.

Terrence was more than perfect. I was working with two older gentleman to get their TV set up. He…read morewas so kind, spoke clearly and respectfully, and got everything done in almost no time. He made sure they were very confident in how their new swing-out TV worked before he left. Thank you, they are SO happy tonight!

Just want to update my review. ATT Uverse service (fiber) has been great. Very few interruptions…read moreand even those only lasted minutes. Internet speeds are consistently what I pay for. Only 3 stars due to their high costs and the BS add on fees that they want you to believe are taxes but are actually offsets that they put on customer bills to give them more profits.

I have been a high speed AT&T fiber internet user for 6 months now. It's been out at least 4 times…read morefor greater then 24 hours. If you need reliable high speed internet, DO NOT GET AT&T. Horrible customer service too.

Kudos to Bryan Vinson for his knowledge and patience while we were deciding on what high-end TV…read morewould suit our needs the best. It has been a very long time since anyone has stayed with us as long as necessary and answered the myriad of questions we had. Exemplary customer support from beginning to end.

Labor Day Weekend. Ezra was fantastic, from the moment I walked in. He asked what I needed, took me…read moreto the SD cards and selfie sticks. He did ask us if we wanted to sign up for a Best Buy card but we already have one. Awesome employee