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    Cox Store

    Cox Store

    (46 reviews)

    This review is for the Bayou Blvd location store and the employees there, not Cox Internet quality…read more I have been through many Cox modems as they stop working completely or start overheating and giving sporadic internet (ethernet and WiFi), especially after storms. Each time I go to the Cox Communications store on Bayou Blvd, I am immediately greeted by an employee and taken to a work station and asked how they can help me. I explain my current modem situation, and without hesitation, they take it and go to the back and give me a new one. They verify my account and that it is me, and explain how to set up the modem (which is super easy with the app) and I'm out the door and on my way in about 5 minutes. Last time I was there, they gave me the newer model of the modem and waived the fee (as they should, since I didn't break it, lol). I'd recommend this store if you need equipment replaced.

    If you have considered getting any Cox products, such as cable, internet, or home phone services,…read moreyou should know that their service quality is very poor. Cox has the least reliable network in Pensacola, Florida. They have no idea how long their system will be down during an outage. The company issued a notice claiming the service would be back within an hour, but that was 9.5 hours ago, and the network is still down. A different company installed fiber optics in my neighborhood last week. I'm switching to them, and I suggest you do the same if you want a dependable network service. Honestly, I think the tin cans and string I used as a child had better service.

    DIRECTV - televisionserviceproviders - Updated May 2026

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