I chose this location because I'm not sure exactly where the customer was located. I called to…read moreinform Verizon that my brother had passed away. I wanted to end his service. They were extremely helpful and compassionate. I spoke with Erica and she was beyond amazing!

We were in Ft Smith for the day and went to this Verizon location to get help unlocking our son's…read morephone. Unfortunately the entire Verizon computer service network was down nationwide! So we weren't helped. They suggested we come back in 2 hours. They were courteous but no help.

We were forced to change the delivery system for our internet. We were told it would be better…read moreanyway. It isn't/hasn't been better. Instead, our TV spins and freezes in the middle of shows and often takes forever for shows to load. It's annoying. Even our cell phones have worse inet in the house on our WiFi. If is so annoying.

Moved to Ft. Smith 3/23 and shopped broadband services, settling on AT&T for price and speed rate…read more Appointment and installation were smooth, service has been faultless...until the trenchers who were installing my neighbor's line cut my fiber feed. AT&T actually had a guy there that night, did some extensive trouble-shooting and got me back online. Getting to a real person on the phone to schedule an appointment (later canceled because a tech showed up) was not easy...the phone-bots are not easy to work with. But that is my only complaint. Great bang for the buck, strong, reliable connection. 4-full stars from me.

lowsey customer service lowsey internet . they tell you its fiber but where im located you get dsl…read morefor fiber price . No one at customer service speaks english . lightning hit my router and fried it told lady at customer service what happened her response was what kinda light do you have , I said lady lightening hit is and fried it i dont have any lights . She responds unplug it and plug it back in and see what kinda light you get so i said mam fire came oyt of the top there is no lights its fried . I said send a tech out here with a new router and he will have to work on the pedistolat the pole. She says well we have to go thru these test before we can get a tech. I hung up after i told her if there isnt a tech here tomorrow afternoon my next call would be to cancel my service. Stay away from these people and bright speed they are both connected and its junk

First off it is now called Cyber Haven. If you can go anywhere else I would highly recommend that…read more I know there is not much, if any competition in Ft Smith so if you can go to Tulsa or Fayetteville, do that instead. They had my laptop for 5 weeks and never a call or anything. They couldn't fix the issue and wanted to sell me a fix that would have cost as much as a new laptop. Plus the only progress I would get from them was when I had to go in there and ask about it. The employees are nice but I cannot tell anybody to go there at all.

The owner needs to pay his rent. I went in for my phone repair and met a locked door, the landlord…read moresaid he'd unlock the business when he got his rent. Lol.