Yesterday, my husband took our kids to the dentist, where they have been patients for close to 5…read moreyears. However, our daughter had become increasingly anxious about going and no longer enjoyed it., which is understandable since going to the dentist isn't fun for most people. At the dentist's office, parents aren't allowed to accompany their kids during appointments (which I wasn't a fan of). Nonetheless, since our older son was with her, we decided to go along with it. Our daughter voiced her concerns about getting fluoride treatment due to its taste and texture making her feel sick; therefore as her parents, we made an informed decision not get it this time around. Upon arrival, my husband checked in both children and let them know that our daughter wouldn't be receiving fluoride treatment. They took the kids back to begin their cleaning. At some point the hygientist tells the dentist that we declined the fluoride treatment for our daughter and why, he tells her to see if she will try a different fluoride but NOONE came out to talk to my husband to see if that would be ok (MISTAKE #1) the hygienist then asks my daughter if she will try this other fluoride, she says no. The hygienist then continues to try to talk her into it and pursued her which is then causing her to get upset, rightfully so. When her attempts fail she gets the other hygienist to make an attempt so now there are 2 adult women trying to convince a child to try something that her father had said no to and that she had said no to ( MISTAKE #2) all of this caused our son anger and he finally spoke up and said "she said no. Stop" only then did they stop and one of them looks at our son and says "I'm sorry don't be mad at me" and then asks "is your sister just sensitive" upon bringing the kids out they simply tell my husband that they asked our daughter if she wanted to try the other fluoride and she got upset so they didn't do it the rest wasnt learned until later when our son told us what really happened. When I found out about this, the office was already closed so I called first thing this morning to voice my concerns and let them know I was pulling my kids from that dentist because of it. The office manager was very apologetic and assured me she'd discuss this with everyone and asked if I'd be ok with the Dentist calling me. I said yes. The dentist later calls me but honestly did not help the situation. Though he did apologize it felt like he also tried to justify the incident by comparing it to when parents get their kids to try vegetables because it's good for them and also told me how great his hygienist are. I told him we wouldn't be back because of the situation which also doesn't seem like it will be addressed. The dentist then tells me if we ever need to come back in the future they would be happy to take care of us and I don't need to feel embarrassed. It was at this moment where I just ended the call. I say all of this to say when a child says No regarding their body in anyway at all that's final the conversation ends there. Period.

Wow - What a great experience. From initial scheduling from the moment we walked in, the entire…read morestaff was wonderful. My kids were excited to be there (the office setup is perfect for kids). The entire staff was patient, and Dr. Clay was very thorough and informative. Highly recommend​ for kids.

Great atmosphere for the kids to set them at ease. TVs playing with Disney movies. The children get…read moreto wear cool sunglasses while the Technicians & Dentist is working on them. The Technician came out to the Lobby right as the kids went back & asked me if I had any concerns. When the exam was over they came & got me & escorted me back. The Dentist explained in detail the results of the exams & future follow up . They were professional, proficient & we were in & out within 45 minutes!

I have tried calling this office multiple times a week for several weeks trying to reach someone to…read moremake an appointment. Every time I get the same "sorry we missed you" text and if I respond to it I receive no help. If you are a working or single parent, this place is going to make it impossible to get an appointment.

I and my daughter are completely satisfied with both the professional and personable results…read moreexperienced with Team Popp people. The location is convenient. The facility is attractive and welcoming. Thank you for existing. Don Bradford

My daughter needed to have some dental work done during Covid and has a lot of anxiety around going…read moreto the dentist. I was extremely pleased with how they handled the situation and made her feel comfortable. She now ask all the time when we can go back!! Dr. Colton Popp is so good with kids!

I was shocked and appalled at Dr. Walker's lack of empathy and patience with my 6 year old…read moredaughter. I was covertly shamed when I refused to forcibly hold my daughter down just so he could look at her teeth. He became visibly irritated and by the time I calmed her down he refused to see us. Mind you, this all took place over a span of about 15 minutes in which he was very much being paid. I honestly cannot understand why this person has chosen to work with children in any capacity, let alone something so personal as dentistry. If your child is sensitive or nervous or has any special needs whatsoever, I highly recommend that you find another dentist unless you want to completely waste your time and leave with a traumatized child.

Dr. Walker worked on both of my kids. He was awesome with them and they came away really having a…read morepositive experience. He explained things well to me, and my kids. Really appreciated all he did. Thanks!

We recently experienced a dental emergency and were so impressed with how quick to access and…read morerespond Dr. Goins was. He met us after hours and helped reassure us by providing excellent guidance and steps for healing the injury. Dr. Goins is warm and encouraging and made my little man feel so much more at ease.

Best pediatric in Chattanooga! I was a patient here and FULLY plan on bringing my little girl to…read moreDr. Clay! 5 stars isn't enough!

Okay so here goes. I hate going to the dentist, it is at the top of my hate list. So last Thursday…read moreI had my first appointment with Dr. Snyder. When we arrived her entire staff was super friendly. They had everything ready to go and we literally had to wait less than 5 minutes.. I can't say enough positive things about her staff.

Dr, Cannon and his staff deserve the best rating possible. Everyone was kind, professional and…read moreshowed a genuine interest in my condition. I was referred by another dentist for a tooth extraction. Everything was explained in a detailed and courteous manner. I was very nervous, but the staff and Dr. Cannon were very understanding. I would recommend him to anyone!

I want to say I would never leave a review this long, or bad If I truly didn't have a bad…read moreexperience.. Leaving this review solely based on receptionists. I have had my implant done here and had a great experience! I brought my boyfriend here to get his implant done as well. Before we were going to start this process, We signed up and got him insurance, I'm no expert on insurance, but I know how to read and I read that extractions were covered immediately not 100% but 80% of it would be covered. During our consultation with the office they told me his insurance would not cover the extraction or anything needed at this time. I felt a little dumb but played it off like I'm not insurance expert. I knew it wouldn't cover anything else but kept reading extractions were covered. We have him scheduled for the bone graft this upcoming Friday, well last Wednesday he started having terrible pain, by Friday he was going to rip this tooth out of his head and this office was closed those three days for the holidays. So I had to get him in to get the tooth pulled somewhere else that Friday, lo and behold the lady At this dental office came back saying Oh, your insurance does cover the extractions up to 80% so all you owe is $60 today.. I thought to myself wow so Dr. Cannon's office must've not even checked.. Fast forward to today I call to explain what happened and when do we need to come back in for a bone graft?.. She rudely tells me on the phone oh, we're not going to just cut him back open and do a bone graft. He'll have to do that when he gets the implant... I have no idea what that means and I just sit in silence on the phone because I'm thinking to myself is that not the next step for the implant because that's what you were going to do on Friday is pull the tooth and put a bone graft in and that bone graft has to heal for a certain amount of time.. I expressed to the girl on the phone that I don't know what that next step means and she seemed to not even care to talk to me about it or explain anything to me, because she absolutely did not. And at this point, the receptionist, both of them alone have put such a bad taste in my mouth. I've decided to not use this office at all.. So moving forward, double check your insurance because they're just gonna try to charge whatever they want, without checking your insurance. And they do not have good customer service.. At all. I'm about to spend THOUSANDS OF DOLLARS here and you're going to act like I'm a problem questioning what is being done? i dreaded everytime I had to call because of how they made me feel. One is more nice than the other but still both not willing to actually help your problems on the phone. Dr. Cannon and the girls in the back are great, But the receptionist just lost Having us as patients here. And when they read this, they probably won't even care just like how they made me feel on the phone. Hope this helps someone who isn't financially well off and made to feel dumb by this office. You're not the only one!