They are farming out their appointment scheduling to another country. The first person was so hard…read moreto understand I just had to hang up on because he couldn't comprehend the spelling of the last name or the date of birth. I called back and got a different person who was a little easier to understand, but it took way too long to make an appointment and the appointment time I chose could not be confirmed so she had to call the local office which put her on hold I was kept on hold and ended up having to change the appointment time. Too over 20 minutes on the second attempt, to schedule an appointment for an established patient. Absolutely frustrating.

Unfortunately, from start to finish, the visit was extremely disappointing and did not meet the…read morestandard of care or professionalism I was expecting, particularly given how highly your practice had been recommended. Upon arrival, my first impression was concerning. While waiting, another patient left the office stating they had been waiting over three hours and that this was "the norm" every time they visited. Regrettably, my own appointment ultimately took approximately two hours, which appears to confirm that long wait times are a systemic issue. During my initial screening, I informed the technician that I cannot be dilated due to a medical condition. I also explained that my medical insurance has covered retinal imaging for the past three years at my previous eye care center as an alternative. I was told this would need to be checked. I was then sent back to the waiting room and, roughly 20 minutes later, brought to the imaging area. At that time, I was told there was no clear answer regarding coverage, but that the photos would be done anyway. During this interaction, Dr. Cash came in, examined my eyes, and instructed the technician to proceed with the photos. At no point during any of these conversations was I informed that I would be financially responsible for the imaging, nor was I asked for consent to proceed knowing there would be an out-of-pocket charge. Based on my prior experience and the information provided, I reasonably assumed the photos would be covered by my medical insurance as they had been in previous years. After completing my exam,which I would like to note was handled very thoroughly and professionally by Dr. Boyd,I was taken to the lobby to select glasses and check out. It was at this point that I was informed I would be charged for the imaging. When I questioned this, I spoke with the manager, Benja. Unfortunately, her response was rude, dismissive, and unwilling to explore any resolution or attempt to work with me regarding the charge, despite the lack of disclosure beforehand and the fact that the photos were ok'ed by Dr. Cash. Benja's attitude and refusal to assist were extremely disappointing and left me feeling disrespected as a patient. This interaction ultimately overshadowed the positive experiences I had with Jasmyn and Dr. Boyd, both of whom were friendly, accommodating, and thorough. This was my family's first visit to your practice, and due to this experience, we will not be returning. I have also shared this incident with family and friends who currently use or were considering your center, and they have expressed similar concerns about trust and transparency as a result. This outcome is unfortunate, especially given the strong recommendations I had received prior to scheduling my appointment. I believe patients should be clearly informed of any charges before services are performed, particularly when alternatives are discussed and prior coverage history is communicated. I hope this feedback is taken seriously and used to improve patient communication, billing transparency, and management interactions moving forward

Fantastic service, extremely great care, very knowledgeable. I drove from TN based off a…read morerecommendation. I have without a doubt found my new Optometrist. From my first visit to receiving my glasses, it was like dealing with family. Thank you Dr. Amos!

Dr. Tyler Amos is excellent - he is thorough, friendly, personable, caring and professional! My…read morefamily has been going to Dr. Amos for years and we are thrilled that his new clinic has opened!

Doesn't look like Yelp is used much here... but I'm going to leave one anyways…read more I HIGHLY RECOMMEND THIS PLACE. They care. Went in for an annual eye exam, but really because I had some issues. They go through a very in depth exam, and will sit with you and answer any and all questions you have. I had Dr. David Parker. Professional and caring. Expected a lot less, and got a lot more. Amazing assistants. All were VERY nice and smart. It was such a warming place with great people. I have found my eye doctor and won't switch to anyone else. HIGHLY RECOMMEND. Did I mention that already? I'm glad my last eye doctor did such a horrible job, or else I wouldn't have been searching for a new one. Good luck! Can't go wrong with any of the doctors here!

My daughter took my autistic granddaughter to this office. Due to unforeseen circumstances that…read moreoften arise with autistic children. My daughter was 8 minutes late arriving. The doctor refused to see my 3 year old granddaughter. The staff was rude and so inconsiderate. It was very disheartening. It was such a disappointing experience.

I have been a long time Lenscrafter's customer and got fed up with the high prices and poor…read moreservice. Last fall I switched to Schaeffer Eye Center located in the Providence area of Huntsville. The service was fantastic and although the selection of frames is less than Lenscrafter's, Schaeffer still had a good selection to choose from. The thing that surprised me the most when I bought my glasses was the low price. Given Schaeffer's is not a nationwide franchise I expected the prices to be higher, but to my surprise they were much lower. So good service, adequate selection, and low price. Overall very good. Moving from last fall to today: I was working in the yard and a large piece of concrete hit my face and scratched my glasses. I went back to get a new pair and the lady checked my file and said the glasses were under warranty and they would order new lenses for me. What a pleasant surprise! And the new lenses will come in less than 2 weeks. WOW! If you are looking for a place to get glasses checkout Schaeffer Eye Center in Providence!

This is the only place I trust to get my contact (and glasses) prescription correct due to severe…read moreastigmatism. Every doctor I've used at Schaeffer has been great - knowledgeable, concerned, and helpful. I've gotten most of my family to switch and they couldn't be happier either. Whether you're in the market for contacts, trendy glasses or sunglasses, or something economical, Schaeffer can help and you'll be seeing clearer than ever!

As a new patient to this Eye Care practice, I was extremely satisfied with all the excellent care I…read morereceived. I interacted in some way with about 10 different people who worked in various parts of the office. Every single one of the staff was very kind, understanding, supportive and they were all HAPPY. It was such a pleasure to be in a medical office with such a happy and organized group of people! Dr. Chenault was very supportive and patient and answered all my many questions thoroughly. They even helped another patient search for his keys for at least 30 minutes! Several of them! (I was sitting on them. sighs.) The office was VERY clean and organized along with state of the art equipment and testing. Both of my sons are new patients as well, and very happy. Try making 23 year old's comfortable in a doctor's office! I can't say enough about the wonderful experience I had today. I feel so fortunate to have finally FOUND the best eye care in Huntsville! Thank you, Dr. Chenault and Bailey Cove Eye Care!

Gave my healthcare status as abnormal eyes, probably born that way. What kind of eye dr gives this…read morefeedback to healthcare provider without discussing with patient? Very weird. Dry eye folks, go somewhere else.

My husband got his annual eye exam here for for the first time. He really appreciated how nice…read moreeveryone was. I went back with him to select his glasses. The office is nice and has a large selection of glasses to choose from.

Dr Sullins is one of the best eye doctors I have ever visited. He is very caring and personable…read moreduring your appointment and answers any questions or concerns you may have. His staff has always been absolutely amazing, normally on time and it is very fast paced but not rushed. Check in with the front desk and either grab a seat to read a magazine or look around for new glasses. Once they call you, the appointment starts and all the eye test and check ups are done. Dr Sullins comes to discuss what plan of action we should take (I am about as blind as a bat). If I have any questions he explains the answers, and if I am trying a new lenses the explanation of the lenses material and reviews from other customers are given. Once the new prescription is given and contacts I am given the option for glasses or contracts or both, depends on your insurance and your funds. They do take VSP which is phenomenal. The staff also does not rush or pressure you to buy glasses or contacts. They let you look and take your time. I recommend all family and friends to Dr Sullins, our family has started within the past 3 years, and we will continue to be patients!

Dr. Calderwood and her staff are amazing! They are all very patient, knowledgable and helpful. The…read moreplace is also very clean.

From the owner: Over eighty years of experience in Ophthalmology. Specializing in Cataracts, Cornea Disease,…read moreGlaucoma, LASIK, Pediatrics and Optical.

I went for my yearly eye exam. It's time to consider cataract surgery. My doctor believes I will…read moresee better once I have the cataracts removed and new lenses inserted. I am leaning towards having the surgery. I scheduled a pre-op appointment to measure my eyes and hear why it is beneficial to have the surgery. I have used The Eye Center for years. Their doctors have taken great care of my eyes for decades.

the lady that worked there was terrible.. and the services were not explained and also were super…read morecostly

I wish I could write a wonderful review. Dr. Watson did a wonderful job but unfortunately, her…read morebilling staff is not so great. I had my routine eye exam on August 21, 2025. At that time, I paid my co-pay and out-of-pocket for retinal photos. I received a surprise bill on September 24, 2025, for $150 "surgery copay" for collagen plugs. In total I made 9 phone calls and one trip to the office to try and get this sorted out. I had been in communications with Monica throughout the process of trying to get the bill sorted out. Monica told me that they would write off the $150 surgery copay back on September 25, 2025. I thought the bill was sorted until I received another bill on December 30, 2025, for $100.00. I went in on January 13, 2026, to once again get this sorted out. I sat down with Monica, and she told me that it should be "fixed" now and that yes, Dr. Watson agreed to write off the surgery copay. I received the bill again via email, on February 22, 2026. I called left another message on February 24, 2026, for Monica. It is March 2, 2026, and she has yet to call me back. I don't have time to continue the back-and-forth after I was told twice that the issue was resolved. I paid the bill as of March 2, 2026, but I will not be going back.

Great services and efficient practice. Easy checking in and on time. Dr Clark was great!read more

Profoundly disappointed! 12 year patient, paid $2,200 yesterday for full year of contacts and 2…read morepair of eyeglasses. Have to wait 2 weeks for the radically new prescription to arrive. Asked for enough trial lens's to last until my new prescription arrives. Was told no! Are you kidding me? Asked what I should do and they said "don't know" - again are you kidding me? They have lost my business!

Dr. Kristin Sullins provided a good eye exam, but the wait was too long. How do eye doctors get 45…read moreminutes behind? I had to "check out" through the optical store. I repeatedly asked for my prescription for glasses. I thought they had printed it and attached it to the receipt, but when I got home, I realized that they did not give me the prescription as I had requested. I do not like being compelled to buy their products. If I wanted that, I would go to a eyeglass store.