Awesome prices are value and knowledge staff and very convenient location and good customers serviceread more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lowell store today.

This was one of the most disappointing Verizon store experiences I've had. I did eventually get to…read morean employee, but they were unable to help with even a basic request. The staff seemed disengaged, more focused on their phones than on assisting customers, and there was no effort to troubleshoot or find a solution. I was ultimately referred to another Verizon store nearly 9 miles away. When I went there, the service was outstanding -- fast, knowledgeable, and genuinely helpful. They even mentioned that they regularly see customers who were sent to them because the Chelmsford location doesn't want to handle certain tasks. Based on my experience, I would strongly recommend avoiding the Drum Hill Road Verizon store. The lack of professionalism and unwillingness to assist customers speaks for itself.

We had a special for $700.00 off a new phone with a trade-in. My husband got a phone.I brought our…read moretrade-in in. The employee ran my phone to see if it was acceptable and said it was all set. We waited 2 months for our $700.00. Went in the store three times. The third time we were told the phone we traded in did not qualify. They had our phone and $700.00 and would not do anything about it. Do not do business with this store. If you have any deals, go to Nashua!

Outstanding customer service from " Jeff" who helped with purchasing and setting up a new phone and…read moreApple watch. Highly recommend to anyone needing any kind of assistance with a phone or watch!

My hair always looks great. It grows fast so I get root touch ups every 2 wks. Robin keeps me…read morelooking good!

If I could give Metro PCS 0 stars I would. They are totally useless. My mom had them as a carrier…read moreand they screwed up so much I put her on my phone plan through T-Mobile. I don't understand how Metro PCS which is by T-Mobile can still be in business when I've been a T-Mobile customer for 22 years and always get excellent service. Regardless of who you speak with they are totally clueless and sound like they couldn't care less about their customers. Pathetic.

Arrived 5 minutes before they closed and they were closed. Not good business, they should be more…read morefocused on the last customers to make the sale. Far fetch from Verizon. It's not always the service that wins, its the people behind it.

Purchased a new cell phone from T-Mobile. I traded in my old T-Mobile cell phone. The trade-in…read morevalue for my old phone was $500. Very nice. However, they forgot to add to the arrange for a box to return my old cell phone, Which is their standard procedure. Once I straightened that, over the phone. I received the return box and returned my old phone postage free. I Waited about a month for the refund credit to show up in my bill, however, it never did. I spent several hours on the phone getting the whole mess straightened out. I did finally receive my trade-in credit. However, it was quite a hassle to make things right. When you're there, just keep an eye out to make sure you get a box for your trade-in. PS: I absolutely Love the new pixel phone I received.

BEWARE of this location. They have no idea what they're doing and talking about. I should have…read morelistened to the other reviewers and should have avoided this place. Go to the Nashua location instead and they have EXPERIENCED people there that will help you.

Listen, this isn't exactly a ritual we conduct very often. But...ya know...when your wife's phone…read morekeeps randomly freezing up like Ben & Jerry's ice cream mid-task, sometimes you tap the genius bar to see what's going on. And sometimes....you have a brain fart and forget that soft resetting your phone still fixes a lot of problems. Kinda like how I did. Granted, I felt like a horse's patoot by the time we walked in there and basically got free advice we could have otherwise obtained from ten seconds on Google. The guy at the table was very professional about everything. Down to earth, even. It's always refreshing to see folks in the tech industry apply the utmost professionalism when it comes to customer service. Honestly, the longest part was the beginning. See, we had a 1pm appointment. Only when we arrived, we still had to wait an additional 15 minutes before anyone saw us. What's the point?! If you have to wait still despite having an appointment, it's as arbitrary as walking in out of left-center field and requesting someone service your phone. I found their lack of store WiFi rather disappointing. Other Apple stores have this. So, why not Pheasant Lane? I dunno, guys. It's an Apple store. What else is there to say? It gets 4 slightly embarrassed customers who forgot soft reset is a thing out of 5.

Horrible experience. Will not shop in this store again and am considering non-apple product going…read moreforward. I went to the store purchasing 2 iPhone 17 Pro Max. The guy in the entrance asked a few question and took me to the pickup counter, stating once the staff finish the person before me, the staff will help me. So I waited, the lady finished previous customer and just stood there, not asking me "Can I help you with something?" I waited another 5 minutes and asked her if she can help me with the purchase. She acknowledged with 1 word "yes". I was a straight, quick in & out guy. I told the young lady that I would like to purchase 2 iPhone 17 Pro Max unlocked, 256G, pay in full. "OK" is the only response. She did her thing on the sales terminal which I think is an iPhone. The staff in the backroom brought 2 iPhones out. She scanned them and just stared at me after. Not sure what to do next, I paused for a minute, then brought out my wallet and my credit card, she still said no word and continued staring at me. Only after I handed her my credit card, she openned her mouth with "Is this the card?" Then took my card and did her thing. Then I realized I ordered 2 blue phones and it can get confusing if I give to my uncle and aunt as gift. I asked her if I can switch one of the phone to orange color. She responded "You already paid for them". I was like "wow, wtf, do I owe you money or something?" in my mind. Eventually, we did a color swap on 1 of the phone. The last thing I needed is the printed receipt. She gave me the swap receipt not the sale receipt. I have to go back to the store and asked her to give me the original receipt. With this kind attitude, this young lady, possibly a college kid, is ruinning apple and apple store's reputation. The attitude is this "I work in apple store. I am better than you. Don't bother me." Spent 2400 bucks for this kind attitude. WTF?????