Absolutely horrible. Rude nasty attitude and useless. The worst experience ever especially with…read morehaving my daughter. Tried to make me the problem because she was "multi-tasking" and I needed to be patient. Disrespectful in front of my daughter. Racist on top of it. Stood there forever more than 20 minutes before even being told they would assist me shortly. Couldn't find a solution attempted to make me a new email because the entered it wrong and was unable to use that for my account. Was told they would call tech immediately and after 10 minutes proceeded with idk how long this will take I will call them shortly. My fuses are really short and if it wasn't for my daughter the outcome would be completely different given the disrespect that was portrayed. I absolutely hate this establishment and company.

I worked with Dan he helped me get my service switched over from Verizon! it was amazing experience…read moremade the switch seamless!

Awesome prices are value and knowledge staff and very convenient location and good customers serviceread more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lowell store today.

I walked in swinging: I AM NOT PAYING $100.00 A MONTH FOR A PHONE! Luis and Andrew worked with…read moreme diligently to not only meet, but to exceed my demands. When I spoke to VZW during the period immediately after, they said they had a plan for me at much more data for only a little more money-- but 1, it was over $100 (like 105) and 2, the guys in the store couldn't see that offer when I asked different times about it. They did what I asked. So, then I had a problem with my phone Apple was no help, so I jumped to Android during my warranty period. These guys, again, worked like crazy to get me the phone I was looking for at the right price. I highly recommend going in and speaking with these guys. Top notch service, not once, but twice.

This was one of the most disappointing Verizon store experiences I've had. I did eventually get to…read morean employee, but they were unable to help with even a basic request. The staff seemed disengaged, more focused on their phones than on assisting customers, and there was no effort to troubleshoot or find a solution. I was ultimately referred to another Verizon store nearly 9 miles away. When I went there, the service was outstanding -- fast, knowledgeable, and genuinely helpful. They even mentioned that they regularly see customers who were sent to them because the Chelmsford location doesn't want to handle certain tasks. Based on my experience, I would strongly recommend avoiding the Drum Hill Road Verizon store. The lack of professionalism and unwillingness to assist customers speaks for itself.

Outstanding customer service from " Jeff" who helped with purchasing and setting up a new phone and…read moreApple watch. Highly recommend to anyone needing any kind of assistance with a phone or watch!

My hair always looks great. It grows fast so I get root touch ups every 2 wks. Robin keeps me…read morelooking good!

If I could give Metro PCS 0 stars I would. They are totally useless. My mom had them as a carrier…read moreand they screwed up so much I put her on my phone plan through T-Mobile. I don't understand how Metro PCS which is by T-Mobile can still be in business when I've been a T-Mobile customer for 22 years and always get excellent service. Regardless of who you speak with they are totally clueless and sound like they couldn't care less about their customers. Pathetic.

Arrived 5 minutes before they closed and they were closed. Not good business, they should be more…read morefocused on the last customers to make the sale. Far fetch from Verizon. It's not always the service that wins, its the people behind it.

This is speaking about T Mobile more as a whole company. I…read morehave a contract with T Mobile (else I wouldn't be writing this). When I created the contract in U.S.A they didn't enable Autopay which would later turn out to be extremely inconvenient. If you do not pay they suspend your phone so you cannot make calls or texts, which sounds fair enough but when you want to pay and get use of your phone back the website (TMobile website) for processing the online payments takes absolutely ages to process the payment and eventually times out and you start over. Obviously you cannot call T Mobile because your phone has no signal so when you try and wifi call them (online payment and VOIP are the only ways to pay) the phone line is very volatile and fragile, meaning the staff often mishear you, they do apologise for this but sometimes it isn't their fault. I don't know if this has happened to anyone else. It's okay as a phone company but there are probably better telecoms companies out there in N. America. They were the cheapest for me.

BEWARE of this location. They have no idea what they're doing and talking about. I should have…read morelistened to the other reviewers and should have avoided this place. Go to the Nashua location instead and they have EXPERIENCED people there that will help you.

I ordered a custom MacBook Air and got the notification that it had arrived. Before driving nearly…read morean hour, circling for a parking space, waiting in a line to get into the store, and then another line to pick it up, I figured I'd call to confirm it was actually there. I had a good reason for doing that. Not long ago, I made the same trip to pick up a work laptop, only to be met with a blank stare and, "We can't find it. Looks like it's at a different store... my bad." This time, I had the order number ready. All I needed was someone to pick up the phone, take ten seconds, type it in, and confirm it had arrived and was in the store. Martha answered the phone. She had that old-school Mac store vibe, the kind where being helpful or even mildly friendly was considered uncool. You don't see many of them anymore, but apparently one remains, and her name is Martha. And Martha? She wouldn't check. Too bad. Everyone else I met that day was great. I guess there always has to be one.

My phone stopped working today and I needed to buy a cell phone asap. I phoned the apple store in…read moreNashua to ask if they had the iphone 17 pro right now and the man who answered the phone said that i look at the website and that he does not have any info. The website said pickup was 7 days out. I said that to him and asked him if he could tell me more. He repeated the message like a robot. Either its Apple's terrible policy of making prospective customers run around to buy their products or this guy was generally unwilling to help-not sure which! I hung up and finally decided i should not switch to Apple. I am a long time Windows computer & Android phone user and thought today would be the day that I would switch. I finally have my answer. I will write to Apple and let them know this.

Dee was super helpful in helping me trade in my old device. There were people waiting but he was so…read moreprofessional and calm. He took his time and made sure I knew the process for how the trade would be processed. Highly recommend this location in Billerica.

From the owner: AT&T, serving over 81 million wireless customersread more