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    Cox Communications

    1.0 (1 review)
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    3 years ago

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    Verizon Authorized Retailer - Wireless Zone

    Verizon Authorized Retailer - Wireless Zone

    1.7(18 reviews)
    1.8 km
    $$$

    I walked in swinging: I AM NOT PAYING $100.00 A MONTH FOR A PHONE! Luis and Andrew worked with…read moreme diligently to not only meet, but to exceed my demands. When I spoke to VZW during the period immediately after, they said they had a plan for me at much more data for only a little more money-- but 1, it was over $100 (like 105) and 2, the guys in the store couldn't see that offer when I asked different times about it. They did what I asked. So, then I had a problem with my phone Apple was no help, so I jumped to Android during my warranty period. These guys, again, worked like crazy to get me the phone I was looking for at the right price. I highly recommend going in and speaking with these guys. Top notch service, not once, but twice.

    This was one of the most disappointing Verizon store experiences I've had. I did eventually get to…read morean employee, but they were unable to help with even a basic request. The staff seemed disengaged, more focused on their phones than on assisting customers, and there was no effort to troubleshoot or find a solution. I was ultimately referred to another Verizon store nearly 9 miles away. When I went there, the service was outstanding -- fast, knowledgeable, and genuinely helpful. They even mentioned that they regularly see customers who were sent to them because the Chelmsford location doesn't want to handle certain tasks. Based on my experience, I would strongly recommend avoiding the Drum Hill Road Verizon store. The lack of professionalism and unwillingness to assist customers speaks for itself.

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    Verizon Authorized Retailer - Wireless Zone
    Verizon Authorized Retailer - Wireless Zone

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    Apple - Nashua - General display area

    Apple - Nashua

    2.8(105 reviews)
    11.0 km
    $$$

    I ordered a custom MacBook Air and got the notification that it had arrived. Before driving nearly…read morean hour, circling for a parking space, waiting in a line to get into the store, and then another line to pick it up, I figured I'd call to confirm it was actually there. I had a good reason for doing that. Not long ago, I made the same trip to pick up a work laptop, only to be met with a blank stare and, "We can't find it. Looks like it's at a different store... my bad." This time, I had the order number ready. All I needed was someone to pick up the phone, take ten seconds, type it in, and confirm it had arrived and was in the store. Martha answered the phone. She had that old-school Mac store vibe, the kind where being helpful or even mildly friendly was considered uncool. You don't see many of them anymore, but apparently one remains, and her name is Martha. And Martha? She wouldn't check. Too bad. Everyone else I met that day was great. I guess there always has to be one.

    My phone stopped working today and I needed to buy a cell phone asap. I phoned the apple store in…read moreNashua to ask if they had the iphone 17 pro right now and the man who answered the phone said that i look at the website and that he does not have any info. The website said pickup was 7 days out. I said that to him and asked him if he could tell me more. He repeated the message like a robot. Either its Apple's terrible policy of making prospective customers run around to buy their products or this guy was generally unwilling to help-not sure which! I hung up and finally decided i should not switch to Apple. I am a long time Windows computer & Android phone user and thought today would be the day that I would switch. I finally have my answer. I will write to Apple and let them know this.

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    Apple - Nashua - Mac displays

    Mac displays

    Apple - Nashua
    Apple - Nashua - Apple Watches (Series 10)

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    Apple Watches (Series 10)

    Cox Communications - mobilephones - Updated May 2026

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