The worst experience I've ever had. I decided to give them a try since my dentist retired and wanted to find someone closer. First ding is that their dental hygiene staff is there only a few days a week. She was nice, but the wire retainer on my lower teeth got damaged (not her fault as it was old) during cleaning. The dentist came in and was wanting me to get all of this work done on my teeth and seemed more interested in $$$ than really working with me. Then, after insurance, they were going to charge me over $300 to have wire removed. No, I don't think so and I ended up getting it off myself after 30 seconds driving home. Will never bring my business to this office again. read more

I had been going to my previous dental office for over 18 years, I was accustom to the way they did things, to say the least. But the quality of care had changed and I felt it was time to see who else was out there. Due to my family dynamics, we needed a dentist office that accepts Washington Health and Delta Dental. Dr. Kwok's office accepts both. His Staff was friendly and helpful right from the start, showing patience and kindness to me and with my previous dentist office when trying to get my family's past records and dental scans. My cleaning and exam went well, no soreness afterwards, my teeth AND GUMS feel great. Dr. Kwok has a gentle touch, answered some concerns I had, asked questions about past dental procedures/history, and listened. One thing that stood out about this dentist office is that both my hygienist Betty, and Dr, Kwok didn't sit. They stood and had my chair so that my head was at their level, no towering over, no uncomfortable dental chair maneuvers where the patient feels like they are going to be dumped on their head, and no hair pulling! LOL ..and believe me, I was constantly saying, "don't dump me on my head and don't pull my hair today" at every visit with my previous dentist. Not having this added stress was NICE! I am definitely recommending Dr. Kwok and his office to others. I deleted review for my previous Family Dental office in Covington. read more

This place is amazing. I have a pretty heavy Dental Anxiety issue and they made me feel right at home. They did all the work in a very caring and speedy fashion, i barely had any pain. The ladies up front are awesome as well. I'll be making this my new home for all my dental work for sure! read more

This dentist office is the last place you should go to. Teeth problems occur one after another after going here. Staff is unreliable and unprofessional. They take your money and cause you more problems to keep having you come back. Please find another dentist and DO NOT GO HERE! read more

This place honestly felt like i was being scammed for the clown festival I went through for a root canal. The first visit the receptionist, brand new from what I was told, stopped halfway through our talk to go smoke outside, then came back to tell me the insurance I've had and used since 2006 for dental work 'didn't cover anything', saying it might be on a 'holding period'. I nodded my head, paid $900 out of pocket and left until the day she 'scheduled' me for the fitting. Three weeks later I come back to two NEW receptionists, who tell me I never was scheduled for an appointment, and apparently my insurance is supposed to cover /all/ of my bill as I expected, minus a $50 copay to be covered in 2 weeks for the day they scheduled me in there. 2 weeks later, I return, get my tooth sized up for a crown to just now be made instead of a fitting, and I get told I have a final payment of $110 that insurance isn't covering. Annoyed, I pay for it and ask about the insurances again. I am told to wait 2-4 weeks for a call from them or my insurance about this situation, and here we have it, 2 months later and nothing... If I could give zero stars for a scam I would. read more

Thank you to covington complete dentistry team for making me feel comfortable. I'm an extremely nervous wreck when it comes to the dentist that I haven't been in a very long time. The time here to the time to walk me though the steps to make me feel better and I'm so thankful they did. If you want a team that is caring and understanding this is the right place for you! thank you again. I'll see you soon read more

Not a credible organization in my opinion. They have consistently not provided accruate cost details in an apparent attempt to lure the patient into precieving the cost of the total treatment plan is far less than the total package actually is. It is an apparent strategy, in my opinion, to lure the patient so deep into their treatment plan, that the patient is coerced to paying way more, by many thousands in our case, to complete the treatment. I absolutely don't recommend this business. If a business lacks the credibility to be up front with their charges, that business should not be trusted to touch your mouth. read more

I highly recommend Covington Complete Dental off of Wax road! I have a huge fear of needles so the numbing process is definitely my least favorite thing. But this dentist did SO GOOD I didn't feel anything at all! No pokes or anything! Everyone there was so friendly and funny and I am so happy that I found such an awesome place for my dental work! He even pulled 2 teeth at the same time and I felt nothing! I'm so happy! My nerves are calm and I will forever keep going here. Thank you so much Covington Complete! 100% satisfied! read more

I see the rating great So I selected this place. In January I need to fix root canal and a new crown. After insurance covers but I still need to put of pocket $2800. I appreciate they let me arrange payment for 3 times. I start my root canal fix in January. I need to go back 2 times to complete done. So it takes me up to 4 weeks done. The big bottom tooth is the only tooth I use to chewing and eating. After 8 months, in October 6th my crown was off. Bummer it was Friday the office is closed. I left emergency message and voice mail. I received text from Dr. Kwok ask me what is going on. I'm glad I received his text so I responded to him what's happened. But After that I didn't receive Dr. Kwok response . Then I would expect someone call me back on business day in morning. I didn't receive the call so I have to call at 10am on Monday Oct 9, I'm glad they let me come in on Next day and get it fix. I was happy till next day morning on Wednesday, my crown was off again. I call right away they tell me to come in at 3pm. I walked in the first thing reception tell me they are behind for over an hour wait. I asked why don't you called me to let me know it's delayed. She said she don't want to disappoint me because I need the tooth fix. I have no choice because I need my tooth fix so I was not very happy for the experience. I was told this place only have 1 Dr. So he is always busy so I would not recommend any of my friends. read more

I have had nothing but exceptional service here. Everyone has made my experience so nice and easy. I'm not a total fan of the dentist in general but Dr. Kwok and dental hygienist Amber put me at ease. I can not recommend this place enough! read more

Dr. Kwok is amazing dentist that he saved my teeth and recommend to everyone. I had to have a implant procedure on my tooth. He is very detailed oriented and skilled doctor that you can trust his skill and knowledge. Also he is very funny doctor which make me a smile. Those are so important to me to relax during dental procedures. I really appreciate Dr. Kwok's professional approach and detailed work. Since he fixed my teeth, I have no issues for a long time. read more

The staff here is the BEST! The doctors are compassionate and do top-notch work. I have a long-standing aversion to dentists and this is the first office that I don't dread going to. Even my wife, who has a bigger aversion to dentists than I do, loves these people. I've been going to this office for years now and have never had a negative experience. I'm SO glad I found this team (and so are my teeth)! I really can't say enough good things about them. :) read more

I always love coming here for dental care! I was nervous about getting a crown, but Dr. Kwok and everyone in the office made me feel comfortable and talked me through the entire process. I would recommend coming here for any dental care! read more

This place is great! Like a lot of people, I have anxiety when it comes to going to the dentist. They are very patient and very gentle. I see Dr. Hua and she is great! She understands my anxiety and goes out of her way to make sure I'm comfortable. And actually the entire staff is great! I've read the previous review mentioning the lack of cars in the parking lot. I don't know what that has to do with anything but there were 9 there yesterday lol. And I find them to be very good at sending reminders. Mine usually come by text. They also have blankets and a good selection of movies or you can bring your own. I highly recommend them. read more

I have been going to Dr Kwok for my dental work for years. He was the first dentist that believed that dental practice was centered around the teeth, gums, pain and a pleasant efficient staff. Yesterday he surprised me with an addition of technology to make the dental visit something of a "wow" factor. I arrived expecting to have a crown measured for a fitting and have a temp made. Instead, a very accurate measurement using a state-of-the-art 3M scanner rendered a precision CAD (Computer-aided Design) image on his computer. This was sent to his gildewell.io application where he tweaked the three-dimensional rotatable rendering for a final fit. This was then sent to the tabletop gildwell.io milling machine. Yes, a highly precision liquid cooled milling machine the size slightly smaller than a microwave. In 40 to 50 minutes out comes the crown. Dr. Kwok then tried it for fit and glued it in place. Next should have come the usual "tap, tap, tap" to see how my bite was affected. Surprise - perfect fit - no griding adjustment was required. read more

Professional and friendly staff. High quality care! Amazing dentists! I have been a patient there for about 2 years, and I really love it. Both my daughters love this office too! My mother also had a molar root canal done at the office and had a great pleasant experience. I highly recommend the office for all your dental care for the entire family! read more

I have been going here since they opened and have always had super good service. The staff is professional yet fun. Everybody seems to enjoy their job and it shows. I have told my friends about this place and they love it too! State of the art equipment and fun staff make a trip to the dentist something to look forward to! read more

WE LOVE THIS PLACE!! The Dentists deliver QUALITY CARE and everyone is always friendly and are always laughing! They even have coffee in the waiting room that is always appreciated when waiting for the hubby or kids to get done. I have never felt comfortable in a dental office until I started going here! WE LOVE DR. KWOK! He is the BEST! This office is Awesome!! The staff are fast and have great attitudes on the phone and in person, that is super rare in any office. We tell all our friends and family all the time. read more

Dr. Chen, Dr.Kwok & staff are amazing! They are infectiously friendly and really do care about your comfort. I've recently had deep cleanings and wisdom teeth extractions and did not feel any pain during the procedures thanks to their gentle approach (and numbing injections, of course :). Both my brothers go here and I would gladly recommend this office to more family and friends! read more

They have changed their name to Covington Complete Dentistry. We have been going here since they opened and have never received a "reminder" call for routine cleaning or checkup. However, since the beginning of July I had received 3 calls in which messages were left stating that if I wanted to schedule an appointment (for what is a mystery) I could call back. I ignored the calls twice but the third one prompted me to contact them and tell the not to call as I am not due for an appointment of any kind. They said it was a "reminder" call for my 6 month cleaning. It had been a year since my last appointment so I found this strange at best. I told them that my husband and son were due for a cleaning and gave them those numbers. Neither, my husband nor son has received a call yet...it was been over two weeks. It appeared to me that these new "reminder" call were more "fishing" for business calls since I have extensive dental work needing to be done. While I find the dentist who worked on me to be very good, she was thorough and gentle, I have hesitated going back because of one assistant who is quite loud and brash. I am nervous about going to a dentist and this assistant is so loud and annoying that it is miserable going here. I can hear her talking loudly with other patients about their procedures. That's a bit out of line. I know I don't want the entire clinic privy to my dental procedure, I doubt they do either. I never see any cars in there parking lot and always wonder if they are still in business. This coupled with weekly calls I got in July seem to point to a drop off in business, perhaps. It's a shame because the dentist is good. read more