I'm sorry but I wouldn't give this place a one. I wrote the Better Business Bureau In reference to…read morethe owner Tia and she will not even respond to them. My next step is taking her to court. I want a total refund for my hair. I would not suggest going there as I went for consultations and stated I wanted human hair and I should of known when she tried to dye pieces to blonde as I requested they were a solid red. As she gave me synthetic hair versus human hair. She put so much weight to my thin pieces that I couldn't sleep for 4 nights. I went to another stylist and all she could say is WOW what a horrible job. As she placed the extensions in my hair, she would cut chunks out in different places so I have 2 inches here and 6 inches there. The results all right now my hair is too short to even have extensions. I have to wait several months for my hair to grow out due to her just chopping away at it so please think before you go to see her. I asked for a refund she told me her policy is no refunds for me to come back and she try to fix it. Well, how do you put your hair back on your head that's been cut off and I wouldn't dare let her touch my head after what I went through. She will not respond to anything you ask or say after her statement as she doesn't care about her customers as the money is the most important thing to her as it first I just tried to get the $900 for just placing the extensions in my head then when I found out it was synthetic hair at one of the other $500 also. Well, needless to say, I haven't seen a dime of it nor has she sent me back a reply to any emails I have sent like I said all I received was I did not give refunds so if that doesn't tell you what she's like then I don't know what else to say, but I definitely would not go back to Tia and I suggest you don't either. Pay the extra and get that excellent hair stylist as it has been a nightmare from day one. When she is subpoenaed to court, she will have to answer my questions then and refund the amount she charged as it was all under false pretenses, which is the total shame. Please if you have any questions, I will be more than happy to answer them for you before you book that appointment. And I hope any clients she has that she's done this to in the past will also come forward as she told me about a customer that every time she washed her hair she would cry, and I thought to myself what in the world, but I totally understand now trust me I had to wear my hair in a ball on the top of my head to keep the pressure off of my own hair so I could have some relief until I had the extensions taken out which cost me another $250. I will ask for the $250 in court to as this was the first time I've ever had a hair extensions Oh, she's ruined my chances of having any hair extensions anytime soon. I normally do not do reviews, but I could only think about the people that may consider going to her and hopefully they'll have a chance to read this first as I would never want this to happen to anyone else. Thank you and God bless you !

Amazing!!! I'm so happy after eight years of living in Richmond I finally found a stylist that I…read morelove! She is super talented, knowledgeable, and a great personality but above all excellent customer service, Tia did a great job on my hair I mean beyond what I expected and the prices are awesome. I can't wait to go back, this is how you keep customers coming back, with good work and great customer service. No offense to these new stylist but they lack any kind of personable customer service and decency that use to happen amongst stylist and their clients, I really got luck this time! Thanks Tia!

Very pleased with Phoenix Hair Studio! I was a walk in and they accepted me, which they didn't have…read moreto do. It's a very cute salon, decorated and feels warm and happy inside. I immediately felt at ease. I'm going through a bad time in life, so the haircut was symbolic and a way to feel good about myself. I probably spilled too much (that's what good hairdressers are for though!). What impressed me the most is how knowledgeable and kind all of the people there seemed. I had a small issue with the back of my hair, and it was fixed immediately with no extra charge. The stylists explain what they're doing and ask plenty of questions, so you feel like they're really listening to you, which I liked. My final haircut got several compliments from people right afterwards, and ended up being very stylish and sassy, and way more in line with what is popular right now than my original idea. Would definitely go to this salon again! :)

Very friendly staff. Listened to my concerns and wants and gave professional and experience driven…read morefeedback. Will come again. My hair looks fantastic.

I love the fact that they are open 24hrs. Odette fit me in last min and did a great job!read more

Last minute beautiful braids. I showed her the picture and she delivered. She was so sweet and I am…read moregrateful to have found my new RVA braider since my previous braider moved away.

Every time we come here, we leave with excellent haircuts. Our family is multiethnic and we have…read moremany different hair textures, so this is a difficult feat. My nonbinary nine-year-old is also given the haircut that they asked for without any of the problems we have encountered at other places. They have been told that they have style and encouraged to express themselves. We will continue to keep doing business here because they are talented and accepting of our family. If you want a personal recommendation, I highly recommend Angela and Abbi!

Opened last year, this has become our home for haircuts. In spite of having a younger staff than…read morefound elsewhere in the area, they do a better job cutting men's hair. If talking with the cutter is not your thing, there are a number of TVs to watch, although when I've been there they've all have been on the same channel. They also offer optional services, such as a hair wash and mechanized massage for a few dollars extra. In comparison to other area cutteries, they are a few dollars more costly. However, the final product is sufficiently better to justify the extra cost.

Twist extension. Courteous. The front and sides of my hair looked nice but I didn't think about why…read moreshe didn't show me the back of my hair like other stylist do. Then I realized the length in the back way off. Didn't match shoulder length of the sides. Way Off! Luckily there was some stretch ability to the hair to make it work. I went back two months later to get them taken out but will never get it done there again. I'm a great tipper just want the service and style I'm promised.

I recently relocated here to RVA. Salon Chanterre was referred to me. After reading many of the…read morereviews posted on Yelp and Salon Chanterre's website, an appointment with Shiri was booked for a conditioning treatment, trim, and natural style (twistout). Upon arrival, Shiri and the other ladies in the salon were very welcoming & professional. My wait was minimum before being called to Shiri's chair, which she confirmed getting a conditioning treatment would be most beneficial. After being shampooed and receiving conditioning treatment (using steam), I could feel a great difference in my natural hair . Overall, I was very satisfied with my salon experience and my twistout turned out way better than when I do it at home. My hair looked much healthier which is important to me. Prior to leaving the salon I booked my second appointment for two weeks later.

Jessica the owner is great, she has been doing my hair for 3 years now and love what she does…read more Pleasant atmosphere and she is so sweet and accommodating.

THIS PLACE DESERVES MORE STARS me and my mom got a lash lift…read morehere and THEY BOTH TURNED OUT GREAT. kinda a bit run down like the shop itself but the lady is so nice and offers like water and is super kind. we were kinda scared but they turned out great. especially since people don't rlly talk ab lifts only extensions. they lasted for like 1.5 months! longer than expected. i want to get them done again and i will def go here. a lot cheaper than a lot of other places near here

Went in expecting to make an appointment for a later date but was greeted by Erika at the desk who…read moreinformed me that I could be taken right away. I got a lift and tint and am very happy with the results, looks very natural. Highly recommend Erika and this business!

Excellent service! Quality and great salon! We will be repeat customers. Great with kids and…read moreadults. My girls love going to Adonis Barbering and Hair Salon. I cannot say enough positive things. From booking to service to final finished looks.