Truthfully, it's not a bad hotel...and better than expected based on what I read. It's close to where I work and optimal for me since I rent a car. Additionally, the perks of a microwave, laundry room, and free parking are all pluses to me. I've stayed at a couple hotels in the area since I spend a third of time traveling here for work. While the MC Hotel is probably one of the "better" hotels in the area, it's just not worth it to me. I much rather prefer the Courtyard Marriott. Close by is the Doubletree Hilton but those rooms lack a microwave and seem older and dirtier. The walls are thin no matter which hotel and this place is no different. Staff is generally friendly and helpful. The Bistro serves food that is good enough for when you don't want food delivery or to go out. Other than that, no complaints...I found it sufficient for long work stays. read more

$362 a night, yes within the budget to be staying 20-30 minutes from Times Square. But I would have wanted more from this place. Since I picked it for comfort and convenience. The front staff was nice, the Starbucks in there, did not have Starbucks baristas or their specialty coffees. They just gave me cold coffee with couple syrups. Yuck! But the Starbucks logo was there. I am confused. If you are looking for luxury on budget, this is not the place. Every Marriott I have been too was nice. This was a scam. Broken lights n electrical sockets. Bedding was okay. Beds were comfortable. No bags in trash bins in the rooms. Showers were shabby. Never again. read more

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Unfortunately, we did not very much enjoy our stay at Courtyard by Marriott Wayne Fairfield. The hotel itself is very well designed, I love its modern feel, but it is just a facade. It seems like when last it was renovated it was done in a hurry, as we had several issues with our room to the point where we had to switch. In the first room, the outlets were loose and separated from the wall. The bathroom door was difficult to open and close and made a loud noise in doing so. The door to the refrigerator was not cut to size properly, so it was also difficult to open/close. Lastly (and most importantly), the shower had no hot water and hair stuck to it from prior guests. When we called to the front desk, a very nice lady named Brenda helped us quickly get into another room. The beds were very hard in both rooms, I did not get much sleep in the hotel as a result. To add insult to injury, the bar was closed until further notice. We were told that due to a management change they needed a new liquor license. We were given a free breakfast for our room change inconvenience. We will not be staying here again. read more

Courtyard by Marriott Wayne Fairfield - Hair in the unused shower that had no hot water. - Hotels Near Me - Wayne, New Jersey

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Terrible. Checked in and the air conditioner wasn't working in the room. No other rooms available. Checked out and went elsewhere. My assistant's room smelled like weed. The smoke detector was covered in cellophane. How does housekeeping turn over and present a room in such a state. We both left and booked elsewhere. Nightmare experience and no help from the hotel management. They simply offered to give a discount to stay in the hot room and to spray air freshener in the marijuana infused room. Absolutely ridiculous. read more

Courtyard by Marriott Wayne Fairfield - Hotels Near Me - Wayne, New Jersey

By definition, a Courtyard is a mediocre hotel brand...it's Marriott's middle of the road offering. Never my first choice when traveling but, sometimes location beats service. Since there is no full service Marriott near where I needed to be, i ended up here. The hotel was fine, comfort but nothing fancy. The location really stunk. The hotel was hidden behind a seemingly empty office park. There was absolutely nothing within walking distance. If you don't have a car, dining options are limited to the sub par bistro or door dash. read more

My kids and I decided to spend one night here for an impromptu staycation. I booked the room via the Bonvoy app, got my virtual key, then headed inside! We found the hotel to be clean and decorated nicely. I did have to stop at the front desk to show my id which I didn't mind doing. The lady at the desk was warm and inviting and thanked me for being a Bonvoy member! The room was spacious and comfortable. All of your basic needs will be met here- microwave, fridge, soap, coffee maker ihome clock. Forget something?! Just send them a message through the app and they will get it to you. The bathroom was a decent size and the bed was extra comfy! Although the indoor pool is very small here, my son totally enjoyed it. It's definitely not a pool to swim laps in but it was enough for us. We did not take advantage of most of the things that this marriot had to offer like- food, a small lounge area in the lobby, the gym or the fire pit in the back. There's lots to do in the area! Willowbrook mall, Dave & Busters and several restaurants are right across the road. This hotel is a doozie to get to so brace yourself for that! I checked out via the app and went on my way! I would definitely visit this property again for another family staycation! read more

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I wanted to give 4 stars but there were a couple of things that annoyed us. First of all, no free water for even Bonvoy members! We found our workaround by getting iced cold waters from the gym. Which was very nice and open 24 hours with room card access. Oh, there's a pool too next door. No on site restaurant so they'll give you menus of nearby restaurants to order delivery. It's funny the mall is only 0.4 mile away but not walkable due to the highways. This hotel surely is located in a unique spot. There's a pond and lots of trees surrounding it, you get some nature in that sense. Plus a nice, big courtyard in the back. The rooms are comfortable but not very soundproof. You hear your neighbors slamming the doors all the time. Our room seemed clean but we caught two spiders in the bathroom, pretty good sized ones too! Speaking of the bathroom, the shower seems really cool with open design but in reality, not very practical. Gets cold during showers and that's in a place without ventilation! The most annoying was the placement of the TV, I got a neck cramp after two nights. Of course there are great things such as in-room fridge and microwave. The room is spacious with lots of surface areas, brightly lit, and black out curtains. The couch is very comfortable. I'd watch TV from there but it smelled a little... 3.5 stars. read more

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There are duplicate pages for this hotel so i will write another glowing review. This hotel is above standard Courtyard properties. I've used courtyard in Amsterdam & Mumbai and this hotel is way nicer. Four years old hotel looks and smells new. Awesome customer service. They have a little grocery store open 24/7 and the cafe is open till 2200 for food and 2300 for drinks. Very nice property for Marriott. read more

Do not book your wedding block here. They put out my welcome bags with a sign and didn't monitor who was taking them so guests from a different wedding took all my bags. All the time and effort I put in for nothing, plus the lack of courtesy I appear to have shown my guests. They don't even give bottles of water in the rooms so that was a problem for some of my guests. I spent a lot of money, time, and thought on those bags: I chose snacks I know my guests like, I found matching vinyl to label the bags "welcome" in the color that matches the tissue paper I bought. I drove over an hour to drop them off. The hotel did offer to comp my room in exchange, but that hardly makes up for the time and effort I spent. The hotel itself was clean and fine, but I recommend any bride to avoid this hotel for wedding blocks if you want your guests to receive welcome bags. read more

This is by far the worst Marriott I've ever stayed at. Want to take a hot shower? Be prepared for alarms to go off. Want to charge your phone? Sorry, outlets do not work. Want to sleep cold? Well the AC cuts off every 5 minutes. Just do yourself a favor and pick any other hotel. read more

I enjoyed my 3 night stay at this relatively new Courtyard. My room was clean and had the basic amenities I expected. The gym was small but had new equipment. There were 2 ellipticals, a handful of treadmills, a free weights station and a cable machine. I didn't get a chance to enjoy the courtyard area with a fire pit but it looked like a relaxing spot to hang out and unwind. Some cons of the property: -Very thin walls. You can hear your neighbors and activity in the hallway. -The A/C unit doesn't like being turned off / the temperature being set higher so the room is constantly freezing and wasting energy. Overall, though, I had a pleasant stay and it met my expectations for a Courtyard property. read more

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This is probably one of the worst locatiions I've ever been to. No room service, no airport shuttle, no running exhaust fan in the restroom and not even a light free breakfast or coffee in the lobby. We are here with a ton of family and have at least a dozen rooms. The staff was very welcoming and sincere, which is why they're getting 3 stars. read more

TEN for service!! I am getting used to how hotels have changed post covid, the usual toiletries in particular, cleaning. If I needed anything the staff had it. I arrived pooped on Sunday, ordered a quesidilla, salad and drink . The menu is small but there is enough to find something. The courtyard is beautiful (see picture). read more

Courtyard by Marriott Wayne Fairfield - Patio - Hotels Near Me - Wayne, New Jersey

Where there's a *Will*, there's a way. I was only planning on staying long enough to get a few hours' sleep before needing to get to a very early appointment nearby. Unfortunately, heavy rainfall conspired to keep me away, with every route my GPS suggested leaded to flooded roads. Fortunately, I reached Will at the front desk, who talked me though a way around the flooded roads and got me parked and checked in safely. We had record rains and flood waters were encroaching on the parking lot but Will assured me he'd keep an eye out all night and call my room if we got into any trouble. His patience, local knowledge and consideration were worth way more than the cost of the room (which was clean and quiet, by the way). I got a couple hours of sleep, but mostly I felt grateful that there was someone at this hotel who expressed genuine concern for my welfare as a guest. Kudos to Will! read more

I can only speak about my experience. So let's talk about. I stayed for a day due to a wedding. Hotel is not so easy to find so I would say that may be a negative but once you find it no problem. Desk folks were very nice and professional. Lobby was nice and had all the amenities that you can ask from a small market to a decent bar with plenty of lounge furniture. I see reviews for room service but honestly don't expect it at a hotel like this. Sorry folks if you want room service you should ask about it before booking or go on line. Room was very nice. Clean and pretty big. Bit cold but no complaining from me. Restroom was clean and nice. Overall happy with the room. We came after the wedding and had drinks in the lobby bar. Gentleman was ok...could be a little more smiles but he worked hard to get drinks. Maybe a little help would have made it easier on him. He needed an extra hand. Check out was fine. Parking was good. The only thing that maybe I didn't get right or saw was the doors stay open not sure if past 230am since that was the last time in / out. My only concern would be security. I know some places you have to use your room key to enter the property after midnight. With a young lady at the desk that may be a safety thing. Just giving my opinion. Thank you for my stay. read more

Was staying on business and was expecting just your mediocre hotel when, after a long day of work, stumbled into the hotel and saw this beautifully renovated hotel. I did mobile check in with electronic key so no need to even stop at the lobby and made my way to the room. I was super impressed with the electronic key and opened my room to this MASSIVE corner room. The design is elegant, sleek and modern. The bed was so comfortable and when I realized I forgot my toothbrush, I ran downstairs with my wallet only to find out they give away toothbrushes and toothpaste for free! I plan to stay over much more now that I know this little gem is just a mile from my office here in Wayne. read more

Courtyard by Marriott Wayne Fairfield - Room 237 - Hotels Near Me - Wayne, New Jersey

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Hotel not up to basic standards and with extremely rude employees and customer service. No air conditioning in the room, and the assistant manager by the name of Deandrea Castillo was rude and dishonest. They couldn't fix the air conditioner, refused to give us another room or refund our money when we decided to leave hotel and go somewhere with working air conditioning. Would not recommend this facility to travelers read more

Bed bug issue and Poor Customer Experience/Support: We stayed at this place towards the end of December 2022 (Dec. 26th through Jan. 3rd, 2023). I started experiencing bug bites on my body since day 1 of night/stay. Woke up frequently, and checked in on my nieces and sister who travelled with me. I had booked two rooms, and this was being experienced in the room I was in with one of my nieces. One morning, I felt something and woke up and caught a bug. Never saw a bed bug before this, caught it with a lint roller around 4am, and went down and reported it to front desk first thing in the morning (didn't want to wake up my niece, but I was not able to sleep at all). The frontline personnel took the bug and went back to talk to his colleagues. Said there is nothing he can do and asked me to come back next morning to speak with the manager. The manager who was in the office the next day tried to settle things by offering me free coffee/snack from their foodcourt. I was insulted and informed him this is wrong. I was placed in a different room begrudgingly by the staff after reporting, they confirmed with the bed bug infestation with pest control after I left, but called and didn't leave a message to confirm (only asking me to call back). I didn't get confirmation that it was indeed a bed bug until the next day as I was traveling back home/in-flight by the time they called (the property management company personnel--Prestige Property Management). Initially the person who reached out with confirmation was empathetic, and expressed he wants to support getting things resolved in a timely manner over the phone. I informed I will throwing things away and replacing all the items I took with me (threw everything away immediately and informed my sister who traveled with me). During the call he agreed to pay for the replacements. Long story short, as I was working on getting itemized receipt of replacement together as agreed to, I asked for a copy of the infestation confirmation report several times (all documented in the email chain). No response to this request. And now, he is claiming he went above and beyond by reimbursing the hotel stay in the room that was beg bug infested, that he informed and instructed me how I can salvage items in my suitcases, and there is nothing more they can do. I am not taking no for an answer and both Prestige Management and Marriott should be ashamed of the the way they are handling the situation. It was their decision to reimburse my stay (in the room that was bed bug infested), I clearly informed I will be throwing everything away to be replaced and for them to replace (he consented to over the phone), but when asking for the report, he is backing off and not responding. I will be escalating to Customer Care and leadership of Prestige Management, I asked Marriott also for their policy. It is amazing how both Customer Care at Marriott and the personnel from Prestige Management are not responding back with the report and policy to be shared as requested. I have asked them to put me in contact with their leadership and legal team. I would have marked it zero star rating on this property if it was an option. There were decent staff at the hotel, but the person who addressed my initial reporting of bed bug to the person who claimed to be the manager at Courtyard Marriott Wayne NJ, and this personnel who is dishonest and unethical from Prestige Management, they should be ashamed of themselves. I am truly disappointed with Marriott as a brand altogether also. I travel for work and had to stay at Marriott since this incident (against my wishes as it was a big event hosted at Marriott branded hotels). My experience as a guest had plummeted to the lowest level/expectation. I choose and go out if my way to stay away from Marriott brand hotels for work. Be aware of this property (Courtyard Marriott Wayne NJ), the Prestige Property Management, and Marriott. I hope no more people will have to experience bed bug and poor customer services I experienced/currently working through. I am still working through this and will hold them accountable. read more

Courtyard by Marriott Wayne Fairfield - Bed Bug caught Courtyard Marriott Wayne NJ - Hotels Near Me - Wayne, New Jersey

Bed bugs, ants and a room that's not clean. I had dirty sheets, so I saw bed bugs and stains on my sheets. There were ants in the bathroom. There was too much noise on the hallways, I could hear my neighbors going to the bathroom and talking. It's inconvenient and hard to get to. Doesn't seem like a Marriot property. It's like an overpriced super 8. read more

This is a reasonable hotel. It has many of the same limitations as any Courtyard. This one does not take care of the Titanium guests. In the many times I have stayed here I have only been upgraded when I used suite nights. I expect better from Marriott properties for loyal members. When I ask, it appears to be at best an after thought and not an area where they are actively helping the guests with standing in Bonvoy. The room cleaning also suffers. Some stays they clean every night without asking. Others they don't clean your room, even when you specifically ask. They have to find someone at the end of the day to clean the room that was on their list. Very unprofessional. This is the most convenient hotel to where I work, but I am asking myself more and more often if these lacks make me want to stay at betterplaces. read more

This hotel is very new so it was clean and modern. However, the service wasn't the greatest or most informative. First making a reservation for a wedding block was difficult because they kept transferring me to a call center instead of doing it themselves. Upon check in I had to pry information out of them such as to when the shuttle bus would pick us up and when brunch was. I found out from other guests they provided them a paper with the info. It would be nice if there was filtered water somewhere. We had to drink out of the tap during our stay and the only cups were 2 paper ones for the coffee in the room. Supposedly there's a pool somewhere since there's a sign on the inside of the room door that says a lifeguard isn't on duty. Our room had an adjoining door to the one next to us so we heard everything the guests next door were saying. Luckily they were not very loud. The room had two queens beds and they were unable I give us a room with a single king bed. The bed and pillows were fine but nothing special. We recently stayed at a Wingate by Wyndham that had a stellar bed and pillows (and Courtyard is supposedly higher caliber than Wingate). While the accommodations were very nice, they were not cheap. It was $200 a night with taxes and fees. read more

A true gem! Hidden away. We needed somewhere to stay while house under construction. So stayed here several nights. Very nice staff. Helpful. Beautiful rooms (bedroom and separate living room). Seemed very new. Roomy shower and good water pressure. Hotel between two major highways yet heard nary a peep or honk. Only two complaints: the pool is more a very large square bathtub (not really meant for kids to play in) and poor signage on Route 46 makes it tricky to find. Perhaps that's intentional! Highly recommend! read more

This hotel has only started operating six weeks ago. Everything here is brand new. This includes the staff which is a little bit green. There are some items which needs to be fixed. 1. Laundry room has only 1 washer and dryer which requires actual quarters to be operated! 2. No real fresh water delivery system. You have to request water from the front desk and they bring you the bottle water. 3. No glass in the room! At all! Only paper cups!!! 4. No water sprayer in the bathroom, the only way to wash your behind is to point your hips toward the shower head located 6 feet above ground. Wish there is a Japanese style toilet! 5. No mention of any amenities at all during checkin. Even though they do have a lot of amenities such as business lounge which enables you to print out business documents such as boarding passes. 6. Tiny pool. This is only a partial list however it does make life rather challenging. It is a beautiful hotel other than many retractions. read more

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Great hotel and employees are awesome! I needed somewhere to stay at 5am on Sunday morning after a horrific experience at another hotel. The front desk attendant was very helpful and allowed me to do an early check-in. I needed to stay one more night as I was going home on Monday. I was only charged for one night. I highly recommend this hotel as it has great amenities as well. read more

Loud road noise because it's right beside the highway. Newer hotel so pretty clean but too close to the highway so really hard to get t a good night sleep. Not super easy to get to which is referenced often. None of the hotels in this area are easy to get to. read more

If I could give more stars, I would. My brother had the wedding party stay at the Courtyard and we had an amazing stay. The staff were helpful, kind and accommodating. There was a shuttle to and from our venue and the hotel itself is very beautiful. I highly recommended. read more

Great newish Courtyard. Very contemporary. Very comfortable. Staff was extremely friendly. Room was nice. Only complaint, and thus the 4 star, was the shower. It was a huge disappointment after the rest of the stay. Water was lukewarm and nit great pressure. It's a small thing like this that made a great stay not the perfect experience. Hotel is located across the street from the mall. Very convenient. I would stay here again. read more

Hands down - worst Marriott stay. Bugs in the room. Beware the walls are so paper thin - I can hear EVERY SINGLE noise (ALL BODILY FUNCTIONS) in the rooms beside and above my room .... People talking in normal tones (not yelling - just talking) ... I can hear every person opening and closing their doors around me and people WALKING in the hallway. I asked for housekeeping service twice over my 5 night stay - never happened. ( yes, You have to request housekeeping - staffing shortages dressed up as "sustainability / COVID protocols")... someone /thing barfed in the hallway - mess is still there 18 hours later ... Never in 25 years of traveling have I been so grossed out by a hotel, let alone a Marriott property. Only redeeming quality is Matthew the night manager - without him, I would have given this property -3 stars ... go read TripAdvisor reviews to confirm others have this recent experience- and then go book a Motel 6 instead ... read more

This hotel is located between route 46 and interstate 80. Reason I say that because you get off route 46 to get here but depending on your window view, you can see interstate 80. The only issue I have is getting to the hotel. It's not that bad but it's just annoying in the dark. In New York lingo, the hotel is in the cut; basically it's a couple off roads to take to get there. The hotel has a modern look. Nicely decorated. I don't remember the managers name but she was very pleasant. Even gave 2 bottles of water. There are 3 floors, indoor pool, fitness center and a bar aka the Bistro. It's 7 minutes from Willowbrook Mall. Perfect for a getaway, stop along the route for a long distance trip. Definitely worth staying. The upkeep of the room was to satisfaction. The bed was comfy. Loved the bedside mirror with the lightening. Parking is complimentary but breakfast is not. read more

I usually don't leave reviews for hotels, but I felt compelled to do it for this one. This is a fairly new hotel, so naturally everything will be all nice & clean. The reason that I am giving this Hotel 5 Stars is because of the level of customer service that I received this past weekend while staying at there. I stayed here because I had to attend my boss daughter wedding at the very fancy Legacy Castle Venue, which was located 20 minutes away. Unfortunately, we missed all of the prearranged shuttles to the venue. As we sat there trying to figure out how to get there (since we did not want to drive since we would be drinking), the front counter people stepped it up. A young man named Maurice volunteered to drop us off himself. He saved the day and we really appreciated that. 5 Stars for Great Customer Service! read more

If you need a bed - stay. If you are a Marriott Gold or higher...it's better to look elsewhere. The only perk - "water bottle". Otherwise it's fine. No frills. Probably won't be back but if I had too, I'd stay. read more

Location of this hotel is challenging. If you are driving in traffic, chances are that you will miss the turnoff. We had to get off of one freeway and then switch over three lanes to get to the turnoff. Kind of surprised they could get zoning to okay the location. It's in a business park. Walls are thin. So you can hear what's going on in other rooms. Our room on the second floor was right over an HVAC system and it felt like we were on a runway with the level of noise from this piece of equipment. We could have definitely asked for a different room, I realize that. But, it was late at night and we were tired. You can also hear the freeway noise. We asked for bed linens to be changed and they did not honor the request. Front desk said that there were no notes on our record about it, so I had to make up the bed myself. There was no food for breakfast. I realize it's the end of the pandemic, but we have been staying in hotels for the past few months and every Hyatt and Marriott we stayed in had a grab and go. This place had coffee, and that was it. Our shower was modern, the kind with a piece of glass, but no door. So water from the shower went all over the floor. read more

This is one of the better hotels I've stayed at in New Jersey. Everything from the lobby to the rooms is perfectly clean and constructed in a classy, functional, and modern way. The staff is polite and the entire building is very welcoming and the atmosphere is one of hospitality and being welcomed. If you are in need of a hotel to stay in when you are in the area, then this one I would recommend highly. read more

This was the worst service ever at a Marriott hotel. They told us that the room would be ready at noon. At 2:45 it still was not ready. The check-in person did nothing to facilitate check-in. She was just chatting the whole time. She then made the excuse that there were only two house cleaners. We finally canceled the reservation and went to another hotel. As longtime members of Bonvoy, this was just unacceptable. You may want to remind the staff at that hotel, they are in the service business. The desk clerk should be fired. Such a poor reflection on Marriott. read more

On Friday, November 1, 2019, I arrived at the Marriot Courtyard of Wayne, NJ at approximately 2:30 p.m. At that time, there was a woman alone at the front counter. I do not remember her name however, on my check out receipt, in which she was also present for, her initials may be KMB. I remember that on her badge, it said that she was a trainee. I have a soft spot for new hires, as that is one of my positions at my current job, dealing with new hires. I informed her that I was checking into my hotel room and she asked me if I was with the Saimson wedding party. I said yes and she proceeded to check me in, asking for the card I used when I booked the room and my driver's license. I was not sure if I had put my debit card or credit card to book the room so I handed her BOTH and she said she'd check. At that time, she brought up the charges for the room. I assumed I had already paid for the room because when I booked the room online, it asked me for a credit/debit card. She clarified that that is just to hold the room and I verified that I was not charged to the room. That was MY mistake for assuming so. At that point, she then told me that she would need a credit card to do an authorization charge. I asked her how much and SHE SAID "$200". I Immediately told her that I did not have $200 to cover that authorization on my debit or credit card, both of which I had already handed to her. My personal business about my money and savings and all of that is my business, however, I was very candid with her and told her I did not have $200 in my debit or credit card. I told her that I was getting paid from my job the next day November 2nd and I had no problem paying for the room at checkout. She said they have to do the $200 authorization and I told her, if they do it, it will not go through because I did not have $200 in my account to cover it. At that point, she said she'd be right back and went behind the wall behind the counter. She could not have taken more than 20 SECONDS before she came back to me. I thought it was odd that she spoke to someone that quickly, but I was then distracted by her telling me that the MANAGER SAID that the authorization charge was waived and I was only responsible for paying for the room the next day at checkout. I was pleasantly surprised that it was that easy to waive it. If the issue had been pressed, I would have called my mother who was in the hotel at that time and asked her to cover the authorization charge. That would NOT have been an issue. She was the one who informed me that a MANAGER said the authorization was WAIVED. At that point, she handed me back my debit card and credit card, continued the check in, handed me my key cards and drivers license, and I proceeded to my room. The next day, I checked out at 9:30 a.m., she charged my DEBIT CARD for the charges for the room, and I left. No other mention of the authorization charge. On the morning of Tuesday November 5, 2019, I logged into my bank account and checked my available balance on my CREDIT CARD. I had $13 of available credit on that credit card. I knew this was a mistake immediately as I should have had almost $200. I immediately called my bank and discussed this with them. At that point, the woman told me that there was a pending authorization charge from MARRIOTT COURTYARD in the amount of $170! I could not see this on my end but she assured me that's what it was. I asked my bank if they could release the funds and she said only the MARRIOTT could do it. At that point, that is when I hung up and called the Marriott. I called the Marriott at 12:02 p.m. and spoke with Sylvia. At that point I realized what KMB had done (LIED TO ME) and was very upset. I explained the situation to Sylvia as I explained above. She tried to connect me to a manager but one was not available. I then asked Sylvia, "when you are checking in a guest, how much do you tell them is the authorization charge?" She quickly came back with, "$20." TWENTLY DOLLARS. Not $200!! Whether Sylvia was right or not, whether KMB was right or not, obviously your staff is not on the same page about this. However, back to the original issue at hand, I was lied to and told that I was not responsible for an authorization charge. I realized at that point that those 20 SECONDS that KMB took to "speak to someone" was a complete farce. She told me I would not be responsible, but then after I left to go to my room, probably panicked and charged my CREDIT CARD the $170. I'm not sure at this point why she charged me $170 when she originally told me $200 but then someone told my mother that normally the authorization is the price of the room. FINE. HOWEVER, not the point. None of this was expressed to me. Still have not heard from manager and charges still havent been released. read more

I will never stay here again and neither should you if...1) you're a light sleeper 2) you need your room cool 3) you need some white noise such as the room AC fan on. My recent stay here was the worst night sleeping. I'm in hotels 100 to 130 nights per year and this hotel was a nightmare. The AC in the room doesn't go lower than 67 degrees. The windows don't open either. Also, the room thermostat made by Verdant doesn't allow you to set the fan to a constant setting. Therefore, all night long the AC unit would cycle on and off waking me up on and off all freaking night long. If I didn't have such a strict corporate travel booking program with my employer, I would've checked out and gone somewhere else. Ironically when the unit cycled off I was woken up to dead silence and a completely dark room because the TV goes off by itself too. The damn TV started to shut down at 9:00pm with a warning message on the screen. The message tells you you have 45 seconds to press "OK" from the remote but when pressing "OK" it doesn't work, so the TV shuts off and you have to turn on again. The room was uncomfortably warm all night with now way to change it. I asked the engineering staff to come and change the settings which he tried, but he had to call his boss at home, and was told that the HVAC company that programs the rooms would have to do it two day later. So the bottom line is, you have choices with plenty other Marriott products in the area for a better night sleep. read more