This place is disappointing because it has a ton of potential. This review is so low mainly because of the customer service that was experience time and time again at "The Bistro," their dining area, if you could call it that. I'll get the negatives out of the way first as they will take up the majority of my allotted characters. The stay here was for a little over a month. Checked out of the hotel every Friday morning and checked back in on Sunday nights. The hotel was aware that the stay was going to be for over a month and we were told a room would be available each week, a junior suite with a king size bed to be specific. On several occasions, Sunday check ins were less than smooth. Two weekends ago, I came to the hotel to check back in, we were familiar faces around here at this point. The woman at the front desk said she had no reservation for us at all, which was shocking considering on Friday, arrangements were made to check back in. This was extremely frustrating and took an entire hour out my day to sit at the front desk and wait for her to find an available room. Then, the business card that was on file and used for each stay in the past, was suddenly unable to be used. Eventually we got into a room and they were apologetic, but the same exact problem happened the following week. They were overbooked and did not have room for us, even though a room was supposed to be available at all times due to the long-term stay. We were so fed up at this point, we packed all of our belongings up and went to another hotel. It's evident they don't treat their frequent stayers well, because this never should have happened once, let alone 3-4 times.
Now the issues with the Bistro. Overpriced, extremely low quality food, which is what I expected from a Marriott hotel, "restaurant." By the way, this is not a restaurant, it's a stand with subpar food at best. It's edible, but it's certainly not good. The caesar salad had 5 times the normal amount of dressing on it, the asian chicken salad had rubbery fatty chicken, not one peanut, which the menu stated it had and the chili lime vinaigrette got a fork dip to try it out before dumping it on my salad and I am very thankful because it was pretty awful, tasted like liquid sugar. Their spicy chicken flatbread is one of the most unappetizing things I've seen. You get the point, you're paying a pretty penny for food that kind of sucks. I could get over it if the customer service was friendly but I had bad experience after bad experience with one girl that was unbelievably unprofessional.
We happened to be stuck at the hotel during the snowstorm in March. I was at the Bistro counter having a conversation with my boyfriend about what to order. The two of us were having a conversation about how we should go to Hannaford and get some snacks for later. The young girl at the cash register chimes in loudly and goes, "UMMM WE ARE IN A STATE OF EMERGENCY SO EVERYTHING IS CLOSED!!" First off, we weren't talking to you. Second off, Hannaford was open, as were most if not all of the businesses in the area as it was the second day of the storm and stores were re-opening. Other guests looked at me mortified as to how rude this girl was being to me. I almost lost it. I just smiled and bit my tongue. We placed our food order and after ordering asked if she could take one of the entrees and split it onto a separate check because it was going to be paid for with a business card. She freaked out on us. She through a fit at the register, said she could not do that because she already put it in the computer. Eyes rolled, hands on hip, pouting. Being that we had been at the Bistro multiple times and completed this transaction successfully with all of the other employees, we questioned her refusal. She proceeded to say, "Well I would have to walk all the way over to the front desk and ask my manager to do it." HA. Well considering the front desk was approximately 40 feet from her, I had no sympathy. She got her manager and the problem was immediately fixed. This girl was clearly irritated she was on her second shift, snowed in to the hotel (oh how horrible) and was taking her frustrations out on us, something you never do in customer service. She made our stay less than enjoyable and every morning I came to get coffee from her it was uncomfortable. You felt like an inconvenience in this place every time you asked for something.
The rooms were nice and spacious, but the sink did not drain. One hand wash and you had a full sink of water. The beds were the most uncomfortable I've ever slept in, I would compare it to sleeping on a coffee table with a sheet, hard and flat. The pool had construction going on so you couldn't use that. The gym had one elliptical, a bike and two treadmills with a bench and some weights. Small space, but I made it work. They had a stand with clean towels, disposable headphones and sanitizing wipe tub that remained empty throughout our entire stay.
Potential, but eek.