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Courtyard by Marriott Ocala

2.5 (63 reviews)
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How was I billed $250 if the receipt is $220.89?

I stayed in this hotel on Wednesday the 25th. On Saturday the 28th they charged my account $250. Which was funny because my boss paid for the hotel. I called and talked with Asia, she said the account was charged in error. When I questioned this; julie said; "I couldn't care less" and hung up I called back and asked for a receipt. The receipt said $220.89. (See photo). After I received the $229.89 receipt... I called back and asked why they charged me $250 even. Again, asia hung up. (See photo) I called back and was told the manager would be in at 2:00 and he could refund the charges... then julie hung up. (This seemed funny since my boss already paid). At 2:00 manager was a no show. At 2:30 manager was a no show. At 3:00 manager was a no show. At 3:24 I was told "manager called in... You need to wait till Monday". Whiskey Tango Foxtrot. So I asked; why do I need to wait 3 days? Answer; no one else can do it. Then Asia hung up That means; I have to wait 3 days (plus the 7-10 days) To get MY money back. It seems funny to me that: 1. I was billed after the room was paid for 2. If the bill is $220.89 why charge me $250 3. Is the entire team in on this scam? So I called corporate... There response was; Wait 3 days to talk to a manager then wait the 7-10 days to get your money back. Does this seem fair?

dirty window seal
Pat E.

We didn't stay here! pictures on their website looked great, creative photographer. My husband uses the phrase "lipstick on a pig", well I think he nailed it. Upon arrival I asked to view the room first and she told me I could only see the room after completing my reservation. I should have taken the hint and left. We had dinner reservations and need to freshen up so we registered. Stating that she would have to have the maid re clean the room if we entered it and didn't stay. We had to wait about fifteen minutes for her friend to go and inspect the room before we could occupy it, mind you it was 4:30 in the afternoon! The lobby has been remodeled and has a bistro that looks really clean and modern. Only problem is they aren't open and she informed us that there is a grab and go breakfast bag down there for the morning. Blamed covid protocols for the closure. However, all of the restaurants in the area are fully open. Anyway back to the room, we requested a suite with two queen beds well it was a suite with two double beds. The bathroom was not adjacent to the bedroom but however was out the door and around the corner???? The carpet was nasty the room smelled like cheap air freshener had been dumped on the floor, drapes were old and nasty. Furniture was ok'd and dated upholstery was dirty.....I'm done grabbed the cart and went back down the hall and to the elevator which is located the farthest point from the registration desk so we got to see all the going on's. All of the rooms with open doors as the maids were cleaning were in the same shape. When you get off the elevator to the front desk area you feel like your at a different property. I explained to the clerk that we would not be staying there and she responded "what's wrong" I told her she knew what's wrong and that was why she wouldn't let me view the room first, she repeated her covid comment and I told her not to worry the only thing we touched was the door knob. I asked for a copy of my bill to make sure she wasn't going to charge me and she said the computer won't generate that but I will get my 750$ hold taken off in 3-5 business days. Ridiculous, but if it doesn't come off I will call American Express and challenge the charge. Perhaps Marriott needs to have yearly inspections of their brand to make sure that properties are up to their standard so we do t waste an hour and have to find another property to stay for the next week

Shower
Shaun N.

For he next month, this is my home away from home. As usual the Courtyard by Marriott doesn't disappoint. Their early check in is perfect for the business traveler working late nights. This particular location has a nice lobby and bistro area where can lounge and have a drink. They also have worked out a deal with Anytime Fitness to where you can work out there for $5 a day. That's a pretty good deal! Let's talk about my room. I walk in and temp is perfect at 73. The walk-in shower was so refreshing and had plenty of room. The king size bed was soooo comfortable, that I slept like a baby. The balcony is a perfect touch, especially for early morning reading. All of this greatness for under $100. WOW!!!!

The entertainment center.
Balaji K.

Came into the lobby and was waiting to be helped by the associate who was on the phone troubleshooting someone who was overcharged in his card. That threw up some flags and concerns. Then the associate was not very helpful because he could not give me a room with a microwave which was possible even though the room was booked through Expedia. Nevertheless he provided access to the common microwave on the lobby where one can buy breakfast between 6:30 to 10:30 am. So far so okay. Outside is interesting but the inside was as good as it gets. Everything worked. Less toiletries but nothing that is starkly unjust. Good for an overnight stay. Okay for family stay especially with the tons of places to eat around.

Pretty sure this is not something that just happened! Almost impossible to not run over it. Fix it!

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19 years ago

Great clean rooms. Got a great price on a 2 room suite with jacuzzi. Best hotel in Town.

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5 years ago

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7 years ago

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9 years ago

Great hotel! Room was newly renovated, bed was super comfy and service was awesome! Will stay here again when visiting Ocala

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15 years ago

Love this place central not too pricey staff attentive and walking distance to great food. Love they way most room over look the pool area.

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13 years ago

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Review Highlights - Courtyard by Marriott Ocala

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SpringHill Suites by Marriott Ocala

SpringHill Suites by Marriott Ocala

(22 reviews)

$$

I've stayed at this hotel many times. In fact, I've stayed at many springhill suites. This one has…read moreexcellent customer service. Everytime you go by the desk to enter or leave, they always say hello or have a nice day etc. The management here is top notch. The breakfast is also pretty good. Most places have on type of egg but this place has three! The egg white really made me happy. They also have the usual waffles, yogurt, oatmeal, potatoes, meat, coffee etc. The rooms are consistently clean. The ice machines always work. The lobby bathroom is safe and clean. The gym is decent size. There is plenty of parking. They have Tesla superchargers. I've never tried their indoor pool. The location is good- it's a quiet area. Right off the freeway. Close to a gas station. Uber Eats will deliver here. I've never had any issues at this hotel and I will stay here again.

For 4th of July weekend, we headed out of town and made a pit stop in Ocala…read more In Ocala, we chose to stay at SpringHill Suites Ocala mainly as I have good memories of another one of these locations (the breakfast in particular being great) and the fact being that I am a Marriott Bonvoy member. Throw in that we would be leaving 4th of July when most places are closed, and well, breakfast definitely was a deciding factor. At any rate, we checked in rather late and Darius attended us. He was efficient and personable, so no complaints there. We then went to our room, which was clean and spacious. It had a bed, a couch, a table, a mini fridge, a microwave, a bathroom - I mean, the better question is: what didn't it have? For the night we stayed, the room certainly exceeded my expectations. Not to mention that parking was a breeze. I will say though that the breakfast was good was not as good as the SpringHill Suites location we stayed in previously in Tampa (or was it Orlando?). I had really hoped they had more egg dishes, maybe a mini veggie quiche? This comment itself makes me realize I have been spoiled by this chain, but I don't think that's necessarily a bad thing.

Hilton Ocala - Beautiful white tent for weddings and events

Hilton Ocala

(121 reviews)

$$

I absolutely love this property. It's set back from the main road and has over 6 acres of land. The…read moretent is perfect for weddings and the ballrooms are nice as well. I stayed here because I had my two doodles with me and Hilton accepts dogs. The large pasture was perfect for walking dogs versus a tiny strip of grass out back that most hotels have. It was fun watching their reaction when they saw the horses. The two horses belong to the manager that lives on the property. They are in excellent shape and are friendly. The front desk, lobby and restaurant are impeccable and up to date. The service was excellent. I didn't go in the pool or jacuzzi but it sure looked inviting. They were beautiful, clean and well maintained. The room was lack luster. Maybe I got a room that wasn't updated because I had the dogs? The carpet was old and the ac make grinding sounds at different hours of the night. The refrigerator was barely cold. There was no freezer and no microwave. The furniture was worn out but thankfully the mattresses were heavenly! Hope and her husband were kind to give me more information about the hotel restaurant. I met them when their doodle puppy came out to play in the pasture. All in all, it was a good time and I would stay here again. Just please do something to make the room stop feeling like a cheap Holiday Inn.

Lovely hotel, clean. Helpful staff. Useful amenities. Nice bar and restaurant experience, food was…read moregood. Price not cheap, but not prohibitive. Accessible to highways, restaurants, and shopping. Plenty of parking. I would not hesitate to stay there again!

Bowlero West Ocala

Bowlero West Ocala

(20 reviews)

This bowling alley has a great vibe and plenty to do. The arcade and pool tables add extra fun, and…read morethere's a good variety of bowling balls so everyone can find the right fit. The atmosphere really stands out--especially during night bowling when the lights and music make everything feel more exciting. The staff is friendly and helpful, which makes the whole experience even better. Overall, it's a fun spot to hang out and enjoy a night out with friends or family.

I used to go bowling all the time when I lived in NYC. I even had my own bowling ball and shoes! I…read morevisited here to meet up with some old coworkers to bowl and reconnect. We decided on meeting on a Saturday afternoon to hopefully avoid crowds. I believe someone from our group reserved 2 lanes for us and had to place a deposit. I was last to arrive and the kids at the desk were not present and then when they finally showed up, they were short & rude. Any time I glanced over while I was playing, no one was at the desk. It was busy while we were there but it became busier as the afternoon turned to evening. While we were playing, we experienced issues with the lane several times. Sometimes help arrived quickly, where other times we waited for a good 20 minutes. After we finished bowling, some of us stayed to go to the bar and play pool. The drinks were very expensive and you had to pay to play pool, which was super overpriced. All in all, I would like to explore other bowling alleys in Ocala but I think most places replicate a Chucky Cheese kinda establishment.

Hampton Inn & Suites Ocala - Guest room

Hampton Inn & Suites Ocala

(49 reviews)

$$

One star because the sheets were clean and the staff were friendly…read more If we weren't so exhausted from the drive, I would have left the moment we saw the (WAY overpriced) room. This should actually be a Motel 6 and not allowed to carry the Hilton name. The carpets were filthy, there were cobwebs and what looked like grass clippings splayed on the curtain valance. No money has been spent on this property - clearly, and they're just milking it for every cent from the horse community. Cold/lukewarm shower with ZERO water pressure. It took me a good 5 minutes to get my shampoo rinsed out. A baby roach crawled out of the sink hole when I turned on water to brush my teeth. No amenities except a well worn packet that said "makeup remover" (LOL I'm not putting that on my face!!!) and the Hilton "Zero" refillable shampoo, conditioner, and body wash that no one uses...unless they're desperate. I'm not expecting L'occitane, but I'm not touching that... The WORST PART that they don't tell you - you're feet from the interstate with a SECOND service road used by 18 wheelers racing through the night, mere steps away from where you're trying to sleep. This place was a nightmare. Breakfast included rotten bananas, and nothing looked clean or fresh. So, I went to Publix to buy breakfast. Filthy, no sleep, and twice the price of a beachfront Hilton...go ANYWHERE else.

I canceled my room more then 3 days in advance and I was charged for room. I contacted the manager…read moreinforming her that I have gold status and I stay in Hilton properties over 50 times a year. The manager Susan Perkins denied my request. As a loyal Hilton customer, I have always appreciated the flexibility and understanding that the brand has shown its members. However, it is disheartening to learn that in this instance, over a charge of $234, there seems to be no room for flexibility. This decision seems to undermine the loyalty that Hilton has built with its customers over the years. Such rigidity can tarnish the Hilton brand and potentially erode customer loyalty, which I believe is far more valuable than the monetary amount in question.

Courtyard by Marriott Ocala - hotels - Updated May 2026

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