I've never had a harder time or been ignored more then trying to book a room with the Courtyard. I simply wanted to use a corporate coupon code. There was no option on the website to do so properly so I chose to call and make my reservation. After calling 3 times and being redirected three times to someone else who had no idea what they were talking about I did not know what to do. Finally by my forth call someone by the name of Justin patched me through to the main Marriott line. He told me that I would be taken care of, they would put my code through and it would be quick and simple. Except! I never even got through, it just kept ringing and ringing. So now here I am running around trying to find another hotel to stay at this Sunday because the Courtyard either would not talk to me, not give me an option to use a code that works with their hotel, or just completely ignore me. I have stayed in hotels in Niagara 3 times this year and I was excited to try the Marriott this time. After this horrible stressful experience which resulted in no reservation at all I cant see myself ever staying at this hotel. read more

Pros:Great Location, Clean new carpet, new couch etc, huge in room jacuzzi, wonderful restaurant down stairs, friendly staff. Overall very clean. CONS: Hard mattress, small pillows, poor toiletaries, very small disposable cups, no breakfast included, we booked on line at bookit.com the total price including tax was suppose to be 459.00/2 nights, our actual bill was 556.78/2 nights. That was upsetting and far outwayed any PROS for me............ expect to pay for parking, shuttle, and anything extra. Also, if you plan to go speak to someone about the horrible mattress before hand if this is important to you. Overall, it was just OK, my next visit will be at the new HILTON up the street !!! ( 2 days ago in ROOM # 627) read more

We had a great time at this hotel and definitely plan to come back. The location is good, about a 5 minute walk to Clifton Hills, thus cost savings on parking. I suggest Popeyes for quick cheap meals. We had a two-Queen bedroom for 2 adults and 2 young kids (4 and 1). It was a nice size for us. Mini fridge available for milk, leftovers, drinks, and what not. The beds were comfortable and everyone slept well. The heated pool was a big hit for the kids! The lobby area was cozy with plenty of seating, a fire place, and TV. We loved the low foot traffic as compared to Sheraton on the Falls, where there is too much going on, and the daily parking rate of $35 is outrageous! Great place for my older daughter and I, to hang out when the younger one was napping. Microwave is available in the market place. Small old arcade is available on site, but I would recommend skipping it and save your money for the Canadian Midway. read more

Stayed here for 3 nights. I went during the middle/high school hockey season so the hotel was a bit crowded most of the time on the lobby. Check-in was quick. PROS: - AAA rates are really good at this hotel. - Rooms are extremely clean and the cleaning staff works with youto figure out what time is most convenient for you. - High floors are really quiet. - Plenty of parking. Just ask the person at the front desk to give you free complimentary parking. - Mini-food and necessities shop in case you need something (Overpriced though) CONS: - No breakfast and The Keg was closed for renovations during my stay. - Manager was extremely rude to some guests while they were discussing some issues. I definitely did not find that professional. Raising his voice, etc. (Gentleman with black, slicked back hair.) - Parking is expensive (ask for complimentary upgrade). read more

Very nice All employees are very attentive , even house keeping We would def return on our Next Vacation to Niagara Falls read more

I was generally pleased with my stay at this hotel. The room I stayed in was clean and comfortable, and the staff was pleasant. The lobby area was lovely, and I thought the location was fantastic - easy walk to the falls and the tourist-laden Clifton Hill area. My biggest complaint is that the towels were the roughest towels I've ever laid hands on. They probably did a wonderful job exfoliating, but I prefer my towels fluffy and plush. The cozy blanket was also pilled and had lost all soft feeling. When I stay in a hotel, I like to feel a little luxurious, and the blankets and towels definitely left a lot to be desired. But, the bed was comfortable and the sheets themselves were great! Another note: my SO's Visa card worked everywhere else during our stay - including the in-house Keg restaurant and the ATM by the elevators - but would not work with their registers for checkout. Upon arrival (we paid for our rooms through a third party in advance) we were asked for a card for incidentals. After a long phone call to his bank, the card still would not work. We ended up putting it on mine for the time being, planning to change it on check out. At check out, the card didn't work again - the clerk said the message implied a security issue. Another long phone call to the bank, and we were assured it would work. It was declined again, and we ended up just getting cash out of the ATM two feet away, in the lobby. So to all other international travelers - have a secondary form of payment as apparently some Visa Credit/Debit cards just plain don't work for room charges. read more

Amazing hotel. I have stayed in dozens of different hotels in niagar falls over the years and this one stands out. The price is great for what you get in comparison. The location is right in the middle of both ends of attractions. Once we stayed 2 nights and had to leave to visit a friend for a night in the US and we booked the same room when we came back the next night. That's just awesome! Great job! read more

Did realize the rooms were renovated...I would disagree. The room was spacious, but still felt dated (I stayed at the renovated Courtyard by Marriott in Toronto which was so renovated it smelled new and was modern). The beds were hard and the pillows were hard. The check in process was odd. The duty manager wrote the price of the room per night on my key envelope. I have stayed in several a hotel and never had that happen before. She said it was so that no one could dispute the nightly rate. In addition she insisted that parking was $14 CAD a night, but everyone's emails said $11 so verify the fine print. Kegs closes at 11am Great location we easily walked to the Fallsview Casino and Clifton Hill. There was a bus line nearby. I'd probably stay in a hotel that has a fall view, in which the same duty manager said that this hotel has no falls view and they just say they do for marketing (again oddest check in ever). The hot tub and pool area was nice. The activity lady shut down at 7pm and left a nice hand written note letting us know to come back at 8pm the next morning. read more

We stayed at the Marriott on Buffalo Ave. it was a joke! It states they have a restaurant. It's a Bistro and only open certain hours. No wait staff at all. We paid for the breakfast included in our room charge. There were only certain items we could order. One cashier and a long line of people waiting to order. No one was getting their order correct. Do yourself a favor and go to the DoubleTree. Btw, our room charge was over $300 for one night. read more

We stayed here for our honeymoon, we have found the staff and service and the room great, only real comment is we did the keg for dinner one night and it was your normal keg but for that price I wish we'd gone down elsewhere! (Nonpffence to the keg but on a vacation we should of mixed it up ) I was really happy with the jacuzzi tub as well. read more

BE CAREFUL OF UNDISCLOSED FEES! We stayed for a night and on the bill accumulated 2 different T I F fees. We spoke to someone there, and apparently it's not a real fee, but something the hotel adds on to the final bill to increase the total. Beyond that, the place was nice, clean and the staff was very friendly (particularly the one who discussed the T I F fee). read more

I was a little disappointed in this hotel location. It would be ideal if they had complimentary beverages iike lemonade and coffee in morning and afternoon. The housekeeping was friendly and kept rooms cleaned. Great location! Check in and check out were efficient. Pools inside and outside. A small gym. Restaurant on premises. Near restaurants too but many are pricey even with restaurant chains. Check prices of food before you commit and be shocked! read more

My boyfriend and i stayed here for 3 nights and it was perfect! We had a king room with a Jacuzzi, the room was clean and really roomy. Check in was a breeze, staff super friendly, PLENTY of parking. The best part of the hotel.has to be the location! We were a 10-15 minute walk from everything; the falls, the 2 casinos, Clifton Hill street of fun. If taking WEGO there is a stop right outside of the hotel. Would stay at this hotel again, no doubt. read more

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The restaurant is 12$/person but there is not much choice of the breakfast I find , the beds are perfectly comfortable, the rooms are big and the service is very good, the pool is clean and sauna is very good too. read more

I really liked this hotel, it was a decent price on hotels.com for being close to the falls. No falls view but definitely a good walking distance. It's right next to all the stores and restaurants. The double queen bed rooms were pretty big and definitely can accommodate more than 2 people. No extra pull out bed though. The rooms were also clean and had a good view from the 7th floor of the tower and the ferris wheel - city area. First floor just has a view of the parking lot of course. There's a pool and sauna open til 11pm and the gym is open 24 hours. Wireless internet is good but it sucks that each device has to have a unique code. The only reason I give it a 4 is because the lady who helped us at the front desk was kinda mean and confusing. Maybe she was having a bad day. Also, parking was $11 per night. They said parking around the area was hard but I think we coulda found something cheaper. Overall my family really enjoyed our stay. read more

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Very central and nicely appointed room and lobby. The bathroom fan was noisy and we did report it upon leaving. The rooms and hallways very clean and a major plus for us. Excellent wifi. We did end up taking a room with a jacuzzi tub even though it is a feature that we did not care for. Seems like a waste of space but it is NF. We found the tub in the room above us was noisy when the jets were on. I liked the electric fireplace, it was a nice touch but was not a source of heat. Paying $14/day parking after the price of the room is outrageous. Dining out in this area is like highway robbery - a 55+ breakfast for 2 at Denny's across the street was $47 with tip. The Keg prices in the hotel are 20% more than The Keg in other cities. Most businesses including the hotel in this Fallsview area of NF are stinging the uninformed tourist with a Tourist fee that is set by the business with no accountability and adds as much as 10% to your bill. NF is excessively pricey and we will not return to stay. Next time, if there is one, we check out the Falls and high tail it to another nearby city/ town where prices are reasonable. read more

We had a great experience at this hotel. We booked through booking.com that morning and arrived early in the evening. The check in although was not overly friendly was efficient and upgraded our room due to two tour buses holding up the elevators and keeping us stuck in the lobby longer than necessary. The room was clean, spacious, and the beds were comfortable. There is not much of a view but we were within walking distance of the falls and many other tourist attractions and restaurants. Keep in mind however there are other Marriotts very near by so make sure you are at the correct one. The Keg steakhouse is conveniently located on the first floor and accessible through the Marriott lobby. The staff there is very prompt and friendly as well. read more

Room was nice, hotel staff was not very friendly. Charging $10 a night to park is a joke.

Let me preface with saying I stayed at this hotel last summer and still remember how great it was. I'm partial to Marriott because I've stayed in every brand they own (except the ritz). I always enjoy the experience and consistency and this courtyard is no exception. Upon arrival we were quickly checked in and upgraded! Being 20 at the time, I was very shocked and pleasantly surprised. The room was fantastic; fireplace, king bed, and a hot tub in the room. I felt right at home with the FREE wifi so I could send iMessages to relatives in the states. The facilities were also accommodating and enjoyable. The Pub next door was great for a quick cheap drink or a bite to eat. The pool and hottub were awesome (my favorite part of hotels). Now proximity to the falls wasn't perfect, but honestly that's not what I was looking for when I booked. I stayed at this hotel as a kid and I still loved it as a young adult. I highly recommend it and thank you to the nice guy at the front desk. read more

I've stayed at this location a number of times, however the management named Syed Rizvi (night audit manager) has soured my family's past impressions about this facility. What went wrong (1) check-in was unfriendly, and when I asked why I was being yelled I was told 'I had a long drive'...really?!? I find Syed's comment disrespectful, unacceptable and rude. A manager should know better, but for cSyed Rizvi perhaps more training is required. One should treat one's guest with some respect (2) opened the guest room to have it smell mouldy and feel quite muggy, yet the ambient temperature was only a 65F degree day (3) I don't expect 5 star, but I do expect cleanliness - bathroom tiles mouldy and it's floor not swept/mopped properly. My dry bare feet was sticking to the bathroom floor. Disgusting, and overwhelming negative experience. It's too bad, because we've enjoyed this hotel in past trips. I'll definitely be booking another hotel the next time we're in Niagara. read more

Not bad. PROS: - we stayed here for $100 and paid an extra $10 to upgrade to the jacuzzi room (which is pretty big) - parking is another $10 - but the hotel clerk didn't charge us and gave it to us as a complimentary upgrade - rooms are pretty large and comes with a refrigerator - location is pretty central on the tourist strip and you are 10 minutes walk from the Falls CONS: - no Falls view - WiFi is free but pretty shoddy and unreliable Meh - as I said: Not bad. read more

Clean, well organized, great for a family trip booking the family suite. The view is not towards the Falls, but it is conveniently walking distance from the Falls and right in the middle of the action for the night, but the room are very quiet, so you have it all :) read more

we had an enjoyable one night stay here, and was even upgraded with a room w/a hot tub, but didn't have a chance to use. location is central, so that is nice. would stay here again if in town. read more

Nice, clean place, great service. We were accommodated the same day without any hassles after the original place booked for our trip did not work to our advantage. We were very thankful ad satisfied with the staff and service during our visit. Our trip could have turned out into a total nightmare if it wasn't for the kindness of their staff. read more

Price to stay in a king room with Jacuzzi is good. Rooms are clean. Our most recent stay they have updated some parts of the hotel. Flat screen tv in rooms. New lobby. We love the location , close to Clifton hill. We have stay 2 years in a row and really enjoyed our time. Only thing is both times not a great view. One time we where looking at the wall to the next door hotel but we have only stayed on the 2nd and 3rd floor. read more

This hotel was fantastic. Clean, quiet, and everyone was so friendly. Close to the falls and Clifton Hill. Definitely one of our new favorites. We will definitely stay here again! read more

Lovely hotel! Would recommend to anyone! Room was lovely and the hot tub in the room for the price we paid was lovely. There was a mix up with my credit card, it had been charged twice (once through expedia.ca and once through the hotel.) I called once i had received the statement, they put the money back on my card and gave us 20% off of the keg within a 3 minute phone call. I was extremely impressed with the customer service. read more

Horrible experience . They charge high rates but do not even offer free breakfast . The beds are not very comfortable . Room wall and door insulation is very poor , one can hear other people's conversation and intimate moments very clearly , parents beware especially when accompanied by kids . Save yourself the embarrassment . Parking is high $ 14 plus tax per day . The front desk staff just don't care unless you are paying higher rates for the hotel promotions . Do yourself a favour, Go to Sheratin , Hilton or Choice hotels for better stay . read more

The hotel itself was what we expected; rooms were a good size and well kept and beds were clean and comfortable. HOWEVER, we used the parking lot there that has a sign stating it is monitored 24 hrs and our rental van and over 15 other vehicles were vandalized during the evening. Not the greatest experience waking the next morning to find our rental van with seats and steering wheel slashed, broken into and trashed everything we had in there, and our battery drained. Our vehicle was among 15 plus that were all vandalized that evening. We spent over two hours dealing with the police reports, cleaning and getting our vehicle back up to drivable condition. The rental place is holding our deposit and this could have all been thwarted if the lot was actually monitored. Even on the car tags you receive, it says "we assume no liability for fire, theft or damage in any case, except through our own negligence." I would say over 15 vehicles being vandalized to this caliber was "due to your own negligence". I had contacted the general manager at this location and the main Marriott office, after a claim was filed with them all they were willing to do was comp our parking fee and offer a night there when we come back. Really?!?! First we aren't returning and there were 12 of us affected that morning dealing with this whole situation. I am disappointed in Marriott's customer service regarding this situation. If you chose to stay here beware of the parking lot! read more

I enjoyed my stay at this hotel. I would return. I stayed with my husband and 3 children between the ages of 5 months to 6 yrs old. We stayed for two nights (Sat-Mon). Check-In was fast.I prepaid for everything through Expedia. I didn't want to give a credit card to the hotel at check-in because I read some reviews beforehand about double billing "errors" at this hotel so they took a $75.00 cash deposit from me. I got my deposit back at check out because there weren't any damages in the room. We stayed on the 10th floor and had a view of the restaurants, the parking lot and the sky wheel. Everyone enjoyed the pools. We had the room with the King bed, the pull out sofa bed and the jacuzzi. Wifi was good. We watched Netflix on an iPad and a macbook with absolutely no problems. It is close to the attractions. My 4 year old and 6 year old walked all the way to clifton hill and the falls with no complaints about being tired .Lots of restaurants close by. House keeping was very friendly and pleasant.People in other reviews for this hotel complained about the elevator but I didn't have to wait long. The only issues I had is the room had a weird smell to it. Kind of musty.I believe it was from the a/c because it went away when we turned the a/c off. The jacuzzi is in the room not the bathroom and it is really loud so I couldn't use the jets once the kids went to sleep because I am sure it would have woken them up. Other than those issues we all enjoyed our stay and would return. read more

Great sized indoor pool with adjoining hot tub, indoor sauna, and outdoor pool too. Very clean.

We really enjoyed our stay in this Courtyard. Spacious rooms, modern, clean, with very comfortable beds & pillows. Their staff is very courteous, helpful and informative. Parking is free. The Keg restaurant attached has the best bone-in 20 oz Ribeye steak I've ever had. When we return, this will be my 1st choice to stay. read more

I would recommend this hotel and stay here again for sure. The staff was very friendly and helpful, the facility was clean and nice and the location is great! Walking distance to shopping, restaurants and the Hornblower boat cruise. The Wifi was free and worked well. Parking was $15 per day which is competitive with other hotels in the area. The breakfast was $12 per person all you can eat buffet in The Keg on-site restaurant and the food was good. My family and i enjoyed our stay here. read more

Stayed here a few times while visiting Niagara, never had a bad experience. Parking rates are a little high