Excellent location, excellent service and great employees, smiling & hard-working. The bar experience was amazing. The bartender Savannah, was very attentive with a great customer service. Definitely a place to stop by if you are passing through the area. read more

if you are coming here to sleep don't. As a Marriott gold member, this is the worst Marriott I have ever stayed at. We heard the people above us all night long walking. The floors are paper thin. The beds are uncomfortable. read more

Worst hotel I've ever stayed at! One towel for 2 people, they don't clean the rooms, god forbid you ask for 2 towels it's an act of congress. Iron doesn't work. Front desk service is terrible. read more

We stayed here while passing through Louisiana, and overall, it was a great experience. The staff was incredibly kind and accommodating, making us feel welcome from the moment we arrived. The hotel itself was nice, and while the rooms could use a bit of a refresh, the people were nice. A special shoutout to Raven for going above and beyond--her exceptional service truly made our stay even better! Would recommend this hotel for anyone looking for a friendly stopover. read more

First, the staff is very friendly here. Had to switch rooms 2 times due to room issues and mechanical issues, including no hot water when I got to room #2 to get a shower. 3rd room desperately needed a remodel. The sink facet cold/hot handle was also on backwards in one of the rooms. If you ever travel, which I do a lot as a trainer make sure you check the ice machines at whatever hotel you go to. Use caution if you use it as a consumable. Always inspect. This is what I found at this Marriott Hotel location. Mold growth everywhere and check the date on the filter. 2018. Wow ! This Hammond Marriott hotel in particular was really dirty and in need of a makeover. Elevator floor tiles were shattered, no attention to detail anywhere. Very dirty in common areas. The bathroom was falling apart. I had such respect for the brand and it's high standards. Not sure what happened or where the failure rests. Marriott brand has really gone down hill the past few years. Seems like No corporate oversight and high standards being maintained. Sometimes I wish they would hire me to inspect their hotels to prevent these very preventable things from ruining what used to be a solid brand that held to high standards. My loyalty is quickly fading as this is becoming the norm, not the exception these days. My third negative experience in a few short months. I can only hope they see this post and start to make necessary changes and listen to their customers who are only trying to help. read more

Courtyard by Marriott Hammond - Hotels Near Me - Hammond, Louisiana

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Very disappointed with this place. I'm surprised that Marriott corporation hasn't pulled their affiliation. Poor customer service; unfriendly staff. I can deal with that, but the place was filthy. Have traveled 40 weeks a year for 20 years and this was one of the worst. Hallway carpets were heavily stained. Elevator dirty. Room: Super heavy soap scum on glass shower door (thought it was frosted glass at first). Light fixtures missing. Thermostat on wall had been disabled and air conditioning ran 24/7. Furniture worn and torn. Refrigerator didn't work. Bed was hard; old mattress. Never again! read more

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New management, wedding block for our guest, execellent! We used this hotel for our guest coming from out of town to attend a wedding. They were communicative and easy to work with throughout the process. We have no complaints. Our guest were comfortable, rooms were clean, no issues. We were able to book the bar within the hotel to remain open late on Friday and Saturday night to accommodate extra visiting time with wedding guest. This was all and all a good experience. It was explained to me that renovations and new management is worth creditiing for the new look and pleasantries. 100% recommend! read more

Unfortunately, my experience here was very similar to a lot of others that have reviewed this hotel. Arrived to the hotel to see trash thrown all around the trash can. People are A holes to do that in the first place, I don't expect people to do the right thing, but I would expect the hotel to take pride in keeping their property looking nice. Mobile check in and mobile key were offered, I still had to stop by the desk, so what's the point? Staff was friendly, no issues there, but the hotel is dirty and needs renovated. In my room, the thermostat did not work, or the AC unit just wasn't up to the job of cooling the room. There was a strong mildew smell in the room, there was a film on the shower glass, and there were stains throughout the room. My refrigerator was too big for the cabinet it was in, not a big deal, but again I would expect the Marriott to take more pride in their facilities and I expect more from a room that was $170+ per night during my stay. read more

Courtyard by Marriott Hammond - Trash in front of the hotel - Hotels Near Me - Hammond, Louisiana

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The key to happiness is low expectations. This is by far the worst experience. Why offer mobile check-in and not utilize it? Was not greeted as a loyalty member, initially given room 204 which had a large tear in the couch and a giant crack in the shower wall. Moved to room 220 where it smelled and was ridiculously hot. The thermostat was torn off the wall, there was hair ball near the door, curtains not properly hung, shower damaged and not cleaned. The bar was not open nor the bistro the following morning . The market was not properly stocked. Disappointing to say the least. I know I will be back in Hammond at least once and will be researching another place to stay. read more

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PLEASE READ PRIOR TO BOOKING OR CANCEL WHILE YOU CAN‼ My family loves Marriott hotels and like many as member of Marriott we frequent their hotels. The front desk lady was pleasant but I could she was frustrated as she was trying to handle a complaint in person, one on the phone and then one from the gentleman who went to his room and came right back down who was 2 spaces ahead of me while I was waiting to check in. The facility, common area was nice and clean but the only thing open was the mini mart next to the check in desk. Upon check in I gave my credit card and checked in easily which was great or so I thought only to find out I was double charged and then also they added an additional hold of $350. In total I currently have $1,000 pending on my credit card. We finally get to the room and as soon as we walk in the room felt very warm although the air conditioner said it was on 60 yet it was reading 72 which was also wrong because the room was hot. Immediately called downstairs and a gentleman came up quickly! We thought he was maintenance but he was not just a worker he said and wasn't too sure what was wrong and maybe because the shade wasn't all the way closed it why it was hot (not likely, air conditioner was set on 60 and the room was hot). We had to literally get a fan for the duration of our stay. Then we find small ants on the table as well as by the coffee maker. The actual room was nice and clean but a hot room and with small ants was not acceptable at all. We were told nothing could be done but we could call the general manager starting Tuesday and her name is Letitica Cotton. Finally the day of check out! Knock at the door at 817am and it was housekeeping walking in our room & asking what time we were leaving. I was very upset as we had small kids who were sleeping as well as my husband who was getting as much rest in this uncomfortable room prior to hitting the road. The place needs some minor repairs but the air conditioner needs major repairs. Lastly, the couple a few doors down from us was leaving around 10am when we were and they took had fans that they went to purchase because their room was hot & was literally told the same thing as us. If you can avoid this hotel I know the name makes you think it must nice but NO check out other hotels in the area. read more

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They overbook and even let you check in on the app but somebody else will already occupy the room. No management present and poor employee is left to deal with it y himself with no help. read more

Update: Yes my stay here started out very rocky, but the staff was more than accommodating. Veronica, the AGM, was very apologetic and personally hand picked my new room. Apparently they are in the process of renovations due to some recent water damage. The front desk clerk, Ryan, was very helpful and handled the situation in a very professional manner. Highly disappointed being that this is part of the Marriott chain. Had this been the first Marriott I stayed in I would not want to give this hotel chain another chance. Now don't get me wrong it's not a roach motel or anything, but c'mon Courtyard, you all could do better! I had to change rooms because the AC unit in my first room was so loud I honestly thought it would blow up and give out at any moment. The room smells of mildew as if there has been water damage and by the looks of the walls and bathroom I believe there may have been. The second room I'm in is just OK. The sofa bed was tossed in disarray as if someone had attempted to clean it but didn't put it back together, smh. Had there been a Drury in the nearby vicinity I would have surely stayed there. Fortunately I'm only in town on business for 3 days so I'll manage... read more

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I checked in today coming in from South Texas (long drive) was looking fwd to staying in a Courtyard Marriott. This hotel is disgusting! They do not enforce masks although there is a sign in the front entrance stating mandatory masks in Louisiana (joke) My husband said something because we are traveling with our daughter and the manager gave him a smug look. Pictures uploaded of our nasty hotel room and bathroom accommodations. Thought this Marriott would be better, beware travelers. There are 9 ppl downstairs no masks drinking beers coming in and out with beers. Don't necessarily care about the alcohol more concerned about the non mask compliance. Sad. read more

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This is by far the worst Marriott property I have ever stayed at. The mold and mildew in my shower is disgusting and when asking the front desk they say it's because hurricane Ida- I wanted to laugh because this hotel didn't flood or receive damage from Ida. You can't see through the shower door because it looks as if it's never been cleaned and I was told that's because of hard water- really!!! Honestly I felt like I was in a $29.99 special motel but worse! The housekeeping staff here can't be doing their jobs and management is clearly not managing. My air conditioner was broken and wouldn't cool the room and looked like it was a decade old- the filters in it were disgusting and haven't been cleaned- I highly recommend never staying at this property. read more

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Please just don't even bother staying at this hotel. I have not stayed at a Courtyard that is so badly kept. My coworkers and I live in hotels essentially for a living and end up at this hotel at least three times a month but finally we have the straw that broke the camels back. On the first of the month we stayed at this hotel and the smoke alarms were going off, I understand things happen so I didn't bring it up to anyone's attention. The second time about two weeks later we stayed at the hotel and they were still going off! At this point I requested a talk to a general manager and left my callback number and a message with no callback after a week. And now today my company apparently hasn't gotten the message to not book is here anymore as I walked into the hotel I asked about the smoke detectors and I could tell that the front desk knew exactly what I was talking about as it's been a problem for the past few months but still has not fixed the problem THEY STRAIGHT UP TOLD ME "you might wanna stay somewhere else because they still go off". Not only is the hotels smoke detectors a problem but the overall cleanliness of the room is subpar. Ice left in the icebox from the previous tenants. Gross looking wallpaper behind the toilet. Pubic hairs on (clean) towels. Somethings never change in this hotel seems to not care about anything but the money. I'd like for the general manager to reach out to me. Until then I'll be waiting for corporate office to call me. read more

Courtyard by Marriott Hammond - Dirty phone in room. - Hotels Near Me - Hammond, Louisiana

While the staff member who checked us in was nice, room 516 needs renovation and the mildew removed. Room clearly smelled of mildew when we walked in - not the bathroom, the actual room. There was hair on the ceiling in the bathroom, the shower wall wasn't clean, and the wall paper behind the toilets is stained fluorescent green. There was what appeared to be water damage along the edge where the ceiling and wall meet in the room and mildew on the wall. All the light switch plates were warped with black yuck behind them. The lobby, halls, and elevator appeared clean. We were too tired to change rooms or drive on farther. read more

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Nasty Nasty Gross pics say it all. Mold on the walls, Stained bathroom ceiling with ????, Stained walls, Stained couch. OMG will NEVER stay here again. It obvious from reviews & pics I'm not the only one Grossed out by this Courtyard in Hammond, LA. If I could rate it a negative number I would. read more

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So disappointed in a brand new hotel. My first room had so much water damaged that I asked to be moved due to the smell and how humid it was. The rug felt wet! The second room was just as bad. I wish I would have taken pictures of the room but the wall paper was falling off, water marks on the walls and ceiling. This is a brand new hotel!! Marriott please check this location. I'm a Platinum Elite, I have platinum status for life. This is hotel is poorly ran. I'll post pictures I do have. read more

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Nice facility, nice hospitality, and nice amenities. There's breakfast in the morning. It's cheap but it's not complimentary. Since you have to pay, you might as well walk to iHop right across the way. read more

Courtyard by Marriott Hammond - Relaxing at the Marriott watching Bad Boys marathon - Hotels Near Me - Hammond, Louisiana

Hands down the worst experience I've ever encountered with a hotel. From the booking, to the check in, customer relations, extending through our attempt to eat breakfast. It's the 1st time I've had to call 4x to book a room and allocate 30-:55mins PER call; only to never receive a confirmation email. It's my 1st time to not be allowed into my room because the hostess was "endangered, and didn't feel safe enough to let me into my room", the 1st time that I've been discriminated against. The 1st time for me to order a breakfast burrito, wait :30mins, order a coffee and then be informed the coffee is "broken" and not receive the burrito. The 1st time I've showered and the water wouldn't drain. The 1st time that I've pee'd and it clogged up the toilet. In a nutshell, I would have made out better sleeping on the road outside. Evidently their corporate number is (301) 380-3868, give Michale a call, he's sure to provide the same service and response his hotel did. read more

Upon check in, the attendant ran our card 7 times. Holding over 6,900$ on our account. When we got to room, it smelled of cigarettes. Anytime leaving the room, the hall smelled of marijuana. The room was extremely small and dirty. The air conditioner is controlled by the floor return instead of the thermostat on wall. Visible mildew on walls and around windows. Floors were not vacuumed, light above bed only had one bulb working, the desk chair had crumbs and hair all over the seat. The pillows were very small, and uncomfortable. There's no microwave in room, the refrigerator is tiny. The bathroom was a nightmare. There wasn't a shower door/curtain to keep water from flowing into floor, or to keep one side of your body warm with air flowing freely into the shower. The shower head sprayed in all directions with little pressure. The toilets were not only stained but had not been cleaned as there was some type of bodily fluid on back of seat. Sink table had rotting wood sticking off of leg which could have caused injury. For the price paid I surely expected MUCH better. We typically stay in Holiday Inn and will never go a different route from Holiday Inn. Everything in the Courtyard cost extra. No breakfast, no coffee, no vending machines even. Instead you pay at least 5$ for a can drink from downstairs. read more

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I really wish I could give this a 0 star but that's not available! This is the worst experience so far in a Marriott!! First of all when we checked into our room I noticed that the toilet bowl wasn't cleaned! I tried to call the front desk but the phone wouldn't work! I had to call using my bonvoy app and after few futile attempts finally the lady at the front desk answers.. I complained about the unclean bathroom and she said that she would look into it( who would look into it and not actually do anything about it?!) Later my child uses the rest room and guess what, the toilet is stuck! Now this is the worst nightmare .. wait it doesn't end yet, the hotel is completely booked , there is no service person to look into the matter and we have no idea what to do next.. we have a long drive ahead and this was literally our pit stop, pun intended! read more

The worst Courtyard I've encountered anywhere. Front counter staff was unfriendly and did not acknowledge Bonvoy status. Lobby, elevator, room was unclean. Mildew in the shower. A Tiny shampoo and tiny conditioner in the bathroom, the size of McDonalds ketchup packets. Lumpy old pillow and bed, thin, single blanket. Air conditioning thermostat didn't work. Bistro didn't bother to open, although it was supposed to be open, so no breakfast for our business travel group! read more

I travel often and take the hotel experience very serious. My reservation was for one room with two queen beds. Not only was there only one bed but I found all these discrepancies in the room which according to the receptionist was clean. When I asked for another room I was told there weren't any available but she would clean the room for me. Although I appreciate the offer I was not in the mood to wait for her to clean my room. When I asked for a refund because I couldn't stay in those conditions it was denied. Why would I accept this mediocrity? I am definitely disappointed in this establishment and will be taking this grievance to someone that can provide me with an explanation as to why I was charged for a filthy room that I didn't stay in. Unacceptable read more

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The hotel was ok but I expected more for the price and a Courtyard. Light bulbs were out near the beds. The fridge only cools for two hours when you have meds that need to be refrigerated it's not ok and for leftovers it's not effective. Elevators needed cleaned; it could have just happened but idk. Small hairs in the shower on the wall. Mildew on the bathroom walls. The ac changed temperatures every few minutes. I prefer a cold room and the ac wouldn't remain on a low setting. Check in was great. Beds were firm. Pillows were nice. There were plenty of charging ports and electrical plug ins. It's wasn't a horrible experience, but just not quite as nice as expected. read more

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2 words-bed bugs. Additionally, they have not done anything to rectify this situation.

Rooms were clean, bed was comfy, and workers were nice BUT no guide on the TV. Construction workers were drilling and hammering HARD at 6:30 am in the morning two nights in a row! Also, fire alarm randomly starting going off very early in the morning. All in all... maybe stay at the other hotels across the street. read more

Very comfortable room and hotel overall, but was very upset to learn they don't have water, coffee or tea without paying to order it in the Bistro. No breakfast in the morning and at the time I arrived to the hotel after 10pm the Bistro is closed. Staff was friendly and the room was super clean and comfortable, but for what I paid I could have gotten something much more accommodating. The idea of paying more for something nice in my eyes should include more than just a comfortable room. I can be at a Motel 6 and still get coffee in the lobby. Here I guess they assume you are willing to pay an additional 4 bucks for coffee. Was told this is the entire chain that does this for the Courtyard, therefore I will stick to Hyatt and Hilton properties that make me feel more valued as a guest than this Marriott property. read more

Courtyard by Marriott Hammond - Hotels Near Me - Hammond, Louisiana

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Bistro staff is horrible - you can stand in line and not be acknowledged for quite a while- food sits on the counter and is served when they get ready to bring it. Rooms - well -- anything that end in a 10 is next to the elevator and you hear the stupid thing knock all night - its overall horrible for sleeping and has been that way for years. Get on the end of the hall if you want a quiet room. read more

This place is a joke $160 a night. WiFi stinks slower than dial up no free breakfast cost $10-12 ,rooms are nasty. No out side food allowed in the table eating aera. Has no shuttle service. Do your self a big favor don't stay here read more

Courtyard by Marriott Hammond - Dirty and ants everywhere - Hotels Near Me - Hammond, Louisiana

Very disappointed! My room was not clean when I checked in. There were empty beer cans under one of the beds. I reported it that night to please have the room cleaned the next morning. No one came and cleaned the room. I was there for two nights and never had housekeeping come in. For the amount I paid I should've gotten much better service! read more

This hotel is only 5 years old, but has to be the worse maintenance I've seen. mildew, unclean, ac doesn't work. Was allowed to move into 2 other rooms only to elect to go back to original room with poor working ac. 2nd room was handicap and smelled of overbearing cleaner. 3rd room was on 1st floor, not king bed, poor ac again and rotting backing of bathroom mirror. Looked online and they still had more king rooms available, but apparently they wouldn't offer. I'm platinum elite and would say this doesn't remotely meet Marriott standards read more

It was a nice hotel. Updated, comfortable, quiet. The AC is only reason I give it 3 stars. I like a cold comfortable room at night. I had set it at 65 but it would it wouldn't get below 71* and it was very damp and muggy. read more

Beautiful, comfortable, quiet hotel. My husband and I travel a lot for business. We agreed that we have never met a nicer group of people than the staff at this hotel. Every single person we came in contact with went out of their way for us. We will look forward to staying here again in the future. read more

This hotel deserves a negative rating if possible! I rarely ever write reviews but I feel compelled to share how horrific of an experience we had with this Courtyard Marriott. It was our WEDDING NIGHT and the room we had booked was not available for us! We booked our room months in advance and received an email from Courtyard by Marriott with a Reservation Confirmation number. We also called the week of our wedding to confirm we could check in late at night (since it was our wedding night) and they said yes that would be fine and marked our reservation for us that we would be checking in late. Well when we got to the hotel after our wedding reception it was NOT available and they did not have any rooms in the entire hotel available for us. We had a room block and brought business to the hotel since many of our wedding guests stayed there, but they somehow forgot about the bride and groom's hotel room! I also received zero communication from the hotel after this happened. The customer service is non existent. No call or email to apologize for forgetting about our room on our wedding night, no contact from the hotel whatsoever. I waited for three weeks to see if they would reach out before I contacted the hotel and all they could do was offer some Marriott points, but since I'm not a Marriott member and since they didn't charge my credit card there was nothing else they were willing to do to fix the massive mistake they had made. No consideration that we had a room block and brought business to the hotel, no consideration that this was the night of our wedding, they were no help and truly could not care less. The manager said she would call and find out, but I never heard back from her (surprise, surprise) and it has been three weeks since I called. We also had many other guests stay right down the street at the Holiday Inn (Address: 1819 SW Railroad Ave, Hammond, LA 70403). Everyone enjoyed their stay there and spoke highly of the Holiday Inn. I highly recommend staying somewhere other than the Courtyard Marriott in Hammond and avoiding this disaster of a hotel. They are incredibly unorganized and unprofessional. Couldn't imagine a worse hotel experience read more

I am a very loyal Marriott customer, but this Courtyard Marriott in Hammond Louisiana is well below expectations. The main issue is around what I believe is mold in many of the rooms, possibly due to a poorly designed or constructed open door shower. Stayed recently, and woke up in the middle of the night with a terrible headache, coughing and sneezing and had to leave the hotel. I visit Hammond frequently, but will never stay at this hotel again. read more

Found half eaten cough drops on the floor first night there. No free coffee in lobby. I stayed for a week and the room was tidied but never cleaned. The water is yellow so you wouldn't want to drink it, even bathing is unsettling. The worst though is the pool. Absolutely filthy, literally slimy. I inquired as to how often it is cleaned and was told every other day. There's no way this pool was cleaned during the week I was there. So done with this hotel. read more

This is a very nice hotel. Our room was very spacious and spotless. The hotel staff was amazing. They have a Bristo in the lobby that serves Starbucks!!!! read more

Me and my grandma have had an OK stay at Courtyard Marriott. The hotel had a few faults. One of them was that when we first went to our room my bed skirt had a horrific stain on it. We had to wait a long time for one of the employees to bring us a new one and when she did that one had a stain on it to. So we just pulled the skirt off and waited till the next morning to get a new one. When room service came she didn't really know how to put back on the bed skirt so we had to help her. The bathroom didn't meet its clean standards. The shower head didn't work well. There was a ring inside the toilet. When room service was requested they didn't bother to mop the bathroom floor so there was still hair on the floor from previous days. The staff was friendly and tried to be helpful. Rooms could be cleaner. Not sure if I we will be staying here again while visiting Hammond, La. read more

Cici and Ashley were the best. Lost power at the hotel for 6 hours. They kept me drunk. Went above and beyond. Would only return because of the amazing customer service. Thank you Cici and Ashley. read more