After reading numerous complaints and the seeing the responses from customers, I decided to call the Hammond Comfort Inns. I asked had they updated their Wi fi, and they did not seem aware of what I was talking about so I shared with the front desk, that I saw complaints about the Wi-fi and that the staff said they were in the process of updating their provider. Well the person whose name was Kayla says I do not know of any complaints. I shared with her what customers said and what the management stated in the reply to customers who complained. Moving forward I asked about mold, again multiple com[plaints about mold and musty odor and air conditioning not working efficiently . So Kayla got an attitude because I had concerns about the reviews I read. She was telling me I am not going to talk to her like that. I said like what she said "You are not gonna Talk to me". What , I said, How else do we communicate, I am not cursing at you , I am not yelling, I am asking questions, before I come there. Clearly out of her league, unprofessional, and the standards at this hotel are just accepted due to the less then handful of hotels in Hammond. I then shared with her that I was also aware of the reviews that also complained with communicating with staff over the phone, and now I see what the prior guest were referring to. KAYLA a potential guest has every right to call about concerns before showing up to a hotel with less than stellar reviews. And thank you for telling me you would hang up on me and cancel my reservation, and that your manager was standing next to you, (so I said put him on the phone) but she then quickly hung up. Mr Patel if you were there shame on you as it appears you are responding to the complaints and should have been ready to ease the concerns of a potential guest if the reviews were not true. As for KAYLA perhaps you are in denial, so I encourage you to read over the reviews and reply from your hotel and stop taking it personal. The sign outside reads Comfort Inns, not Kayla. One last caveat, I noticed the underlining sarcasm in the responses from the staff to customers. So I am almost sure that management it not replying to all of these concerns but someone who is acting as management. Regardless, get your stories straight Kayla and the manager that was "right beside you" who would not take the call, seeing you were not fit to talk to customers. I am going to ask that that your reply be reviewed by the corporate office as I see that a reality check is in order. [ Also I have every right to call when I see so many unfavorable reviews, I don't want to sit up in a stuffy, musty, mold in bathroom and told we are having record temperatures. How long can that be an excuse. In regards to calling any other hotel, believe me it would have been no secret, cause no one can be as horrible as my experience calling Comfort Inn in Hammond. Furthermore, if that is the only thing you can say to try and minimize the poor reviews than so be it. How can I fish for a discount on a hotel I have not checked in to. And do you think a person would knowingly risk exposing themselves to mold for a discount. You are lower than I imagined, and you try to turn things back on customers when they say something to you about this hotel instead of fixing the problems. Are you aware of the risk of breathing in mold, and that many people with allergies and asthma can suffer medical emergencies. Do you realize and the people who work there that breathing in mold and mildew can make them sick as well, and is a hazard that could close your business down. I guess you never know who you are talking too. I am thanking Jesus Christ for exposing how you handle things at this hotel. You say you were standing next to Kayla on another call, so you don't know what transpired in the call. She was offended because I asked about what I had read, in hopes that these issues had been addressed. Clearly they have not,and why would she get an attitude because I ask? Did you also know the longer you are exposed to mold and mildew you become use to the smell. So it may be in fact that you can not smell mold, mildew or musty odor, humble yourself and listen , people keep saying the same thing then there is truth in it. That is the bottom line. Taking time to write and say Im want a discount, and I called other hotels, makes you sound juvenile, not like an adult or even a manager. Especially when you avoid all the issues that are posted in my review of just contact by phone, and then the numerous negative reviews online. Mostly about conditions of cleanliness, which is an easy fix. Oh and if you are referring To God the Father and His Son Jesus Christ who died that sinners might live then I am already blessed with the gift of life, strength, discernment. Any other God is false and I don't need blessing from you just you get your hotel in order and treat customers as guest. read more