Clean rooms, decent customer service. Breakfast was decent, but in the limited option side…read morecompared to other Spring Hill Suite locations where I have stayed. $3 a day parking fee.

Be careful, they charge you $3 per day to park a car there that you don't have lol. The front desk…read moregirl with less than stellar customer service told me this right off and I said but I don't have a car, I use Ubers... she then said, "oh okay I'll take it off then." This made me curious so I asked more questions. I asked her is this something that you add automatically? She said yes, then I asked how do you know who even has a car parked and who doesn't? She said it's just an automatic charge. I asked, is there some type of form you need to fill out with your license plate number or something? She said no. This is the craziest policy I've ever heard and It made me wonder how many people have been ripped off with this ridiculous fee lol. I was literally dumbfounded. Our TV didn't work in our room, I call front desk and spoke to the same "ball of fire" at the front desk to let her know this and she said, "I'll send maintenance up." Maintenance came up just to tell us he doesn't know how to fix these smart tv's and its supposed to be another company that fixes them, he said he would let the front desk know it's not working lol I never received a call back from the front desk. Wasted time! Long story short I fixed the tv myself by unplugging it for about 10 minutes so it could reset. I hate staying here but it's literally the only available option that's close to my family when I come in from out of state. Each time I hope for it to get better but it doesn't lol. Not to mention every time I have come to this hotel to stay and it's a lot, The staff are always different there's never long term employees here, which says a lot.

I only gave four stars this time because we actually had to call for the front desk girl quite…read moreloudly to come to the counter. She appeared to have been sleeping and wasn't very engaging. The last time we stayed here I believe the owner was at the front desk and he was quite wonderful . The girl that us out was a completely different vibe. We liked her This hotel is very nice. Stayed here for the first time back in March funeral and came back again because we had another funeral to attend coincidentally enough we got the exact same room we had in March, which is totally crazy because in March I booked direct with the hotel. This time around I booked through Booking.com because it was cheaper. Room was beautiful like the first time & while I love the bathroom, as another yelper said there's no fan in the bathroom to any noises when you go to the bathroom. We went to the tavern around 8 pm and had a couple of drinks, which was nice. I recommend the blushing bride and the Empress on main.

A nice place to stay in Middletown. The room was clean and the bed was very comfortable. On…read moreChristmas morning, we were pleasantly surprised with a stocking that included a bottle of water and some candy, which was a thoughtful touch. There was ample parking available, and the lobby restaurant was adorable. The staff were friendly and accommodating. The only minor issue was some chipping on the bed's headboard. Overall, it was an enjoyable stay.

We arrived at 1:00 AM after a long day of traveling. I must say that the front desk personnel was…read morevery informative, very patient and extremely professional. The person went out of his way to make sure everything was fine. The room was clean and although going to renovations our stay was great. There was a continental breakfast and in the morning the staff was great. The price was very reasonable and worth every penny.

It would be an understatement to say this motel is a Connecticut Department Of Social Services…read morefacility. If you are going to stay here, you must realize a significant portion of the guests are "transient" and have little incentive to abide by social norms. The staff makes some attempt to mitigate that, but they don't want to jeopardize a reliable income stream. My room rate was low. The motel should still provide me with the advertised amenities, in particular a working refrigerator and reliable internet. The refrigerator barely gets down to 57 degrees F. When I pointed out my milk would spoil, they at first said milk can safely be stored at 60 degrees, then they suggested I store my food in a refrigerator accessible to ALL guests !!! When I went to get several tubs of ice, they complained I am taking too much ice. It appears some social services agency has a contract with the motel. People with little incentive to live within social norms stay here on an ongoing basis. They leave beer cans outside their doors, and smoke inside the motel. I am woken by crying babies, and arguments by people sounding intoxicated. People walk in off the street to get free coffee and reload their coolers with ice. I guess the staff does not intervein as they know the people will be gone by the time the police arrive. Another guest stopped me in the hall to ask for money. I have never seen bugs, though other guests have told me I must be one of the luck few. When I first got here, the room smelled like it had just been painted. There is plenty of hot water, coffee, sweetener, and creamer (up until about 2pm).

Vaishali is an amazing person! From the very first day I started talking to her, she stayed by my…read moreside and supported me throughout the entire process. I'm truly grateful for all her help and support. Everything was absolutely amazing! For my son's wedding, I reserved more than 30 rooms for our guests, and everyone left with so many wonderful things to say. They were truly grateful for the hospitality and are already looking forward to coming back for my daughter's wedding!

This Hampton Inn is only about six years old, but feels older and not as well maintained compared…read moreto other Hampton Inns we've stayed at. We usually stay here when visiting friends in the area. The rooms don't seem well constructed-while were were simply walking around the room for less than 10 minutes the front desk called to say the guests below us were complaining about stomping. At that point, we were already siting down, which suggests the floors are poorly insulated. Breakfast was the standard Hampton Inn offering and fairly average. The location is the bigger plus-close to friends, along with several of our old favorite restaurants and coffee shops. The staff is friendly, and the hotel does offer a workout room and pool. Overall, its a decent place to stay, but there's room for improvement.

Had a great stay here the front desk is polite the place was clean rooms were spaciousread more

Dirty! Dirty! Dirty!…read more 1, Under construction or renovation (No notice given when making reservations) 2. Kitchen CLOSED so no free breakfast or not even a cup of hot coffee 3. Poor counter service (front desk person who I think may be the new owner was sleeping!!!) 4. Room cleaning service? NONE I've always tried to use the Choice Property Family of hotels but their management control of new owners and under renovation is HORRIBLE. I've started to use other family of hotels Postscript- would have stayed elsewhere but it was during graduation at many colleges and universities in the area that many of my other choices were sold out. Lesson to be learned? Make your reservations early when choices are still available and BE SURE TO ASK ABOUT THE PROPERTY CONDITION.

Really 3.5 but I'm rounding up. I have stayed here twice recently. Once with my boyfriend in July,…read moreand the other time last week just before moving out of state. These rooms are great for longer stays, or if you're looking to save money. Good size kitchen with full size fridge. Comes stocked with silverware, pots, plates, etc. The bed was very comfortable and the a/c worked great the whole time we were there. Bathroom is a good size with the sink separate from the shower and toilet. Everyone I've encountered has been very friendly and helpful. Super convenient location too since it's located right off of I-91. The only things I will say is that the room are sightly dated and could use some upgrading. Our couch didn't have a ton of support when we sat on it, and some of the other items looked like they have been there for years. The other thing is the breakfast. It's pretty crappy with just some toast options, yogurt and juice. I know they say it's because of "Covid" but I just stayed in 3 other hotels while driving down to Florida, and they all had way better breakfasts with hot food too. But overall, it's a comfortable spot with a great location, nothing fancy but it gets the job done.

Dark, dank, dismal, depressing and dirty. Ugh!!! This place…read moreis so badly done! Had an uncharacteristically bad experience! More deets to follow...just DON'T! So we check in and the room smells horrid! Like stale cigarette smoke. We try another room and also smelly, so just stay in room one, and bring in air fresheners & deodorizers. It's also dirty, not kept up with broken bathroom shelving and dark/dingy. To make matters worse, desk help chases me out of breakfast room because I have a service animal?! What?!? She is small, totally quiet and very well trained. I am SO embarrassed!!! Policeman shows up and talks to the desk clerk. Worst residence Inn experience EVER- Ugh!! Just when you think it can't get worse...shower door was entirely broken off track when we came back late tonight. Also--no pillows at desk to make uncomfortable sofa bed for our teen son?! Please...worst residence inn EVER. Just DON'T STAY HERE

I have loved staying here ever since I was a kid. We live in town and would stay just to get a mini…read morevacation. Would love to use the beautiful indoor pool and hot tub. Even the gym got some use . And the food was excellent. Good times.

Okay hotel in the middle of no where. I have been here for business trip numerous times. Some…read morepeople front desk are way too arrogant, but others are very helpful and nice.. The hotel bar food exceeded my expectation - its definitely better than other hotel bar foods. I loved their shrimp fra diablo but their new menu doesn't have it any more. :( Gym is very small and the swimming pool has hot tub too.. Again, it is okay hotel but I wouldn't stay here if it costs more than $200 to be there. If you can get it for less than $100 by any chance.. that should be okay..

My mother and I stayed here for a couple of nights while in town. We weren't looking for anything…read morefancy, just a clean and safe roof over our heads. And this Sheraton did the trick for that. It's very easy to access, just off of the highway. Plenty of parking and feels like it is in a safe area. There are also quite a bit of restaurants and other businesses nearby if you're looking to venture out. The room was clean and nice, and the staff were helpful with everything that we needed. The hotel itself is also very pretty, and has a lovely outdoor patio that you can hang out at. I would definitely recommend this hotel for someone needing a stay in Rocky Hill!

The hotel lobby is very nice. It was remodeled a few years ago and it still looks good…read more The rooms on the other hand, haven't been updated in 20 years. Paint is chipping, wallpaper is peeling, tile and tub are outdated, USB ports are old, safe did not close, etc. The front desk staff were very pleasant and accommodating. I've struggled with finding a decent Bonvoy hotel in the Capital Area. My search continues.

I am a regular here, over 10 years coming and going and staying here. I have dealt with most of…read morethe owners and workers over the years, been through the renovation process and even COVID years. The layout of the rooms in the double king room suite are just what our little family needs. plenty of space, neat layout, two TVs and sofa in the room. Since the renovation, there is no padding under the carpets, so walking is heard all through the hotel. Also hard on the knees. Kids running is a nightmare sound upstairs. Hotel has issues for sure - probably due to revenue issues. Our current trip the door lock did not work with the key (door lock battery was drained) - second room, same thing, battery down. That issue was fixed when we left for the day, so that was a forced issue fix. Our room was fine this time, AC worked, TVs worked, great shower and clean. As others have stated, there is no breakfast served anymore (SEP2024 - so not a COVID thing - must be revenue issue) Sad to see when you cannot even get a cup of coffee out there (who trusts the in room coffee maker??) There are some workers who are pretty short with guests, so I have had that too - but not this trip. Overall, the location and room type is what we seek when in the area, and this room and the 110$ rate cannot be beat - 2 kings, sofa, 2 TVs is a great space with kids - we can overlook the other shortcomings - though as stands - a 5 star rating is pretty hard to come by, but 4s are easy...

As far as the hotel itself goes, it was really nice. Probably the nicest Quality Inn I've stayed…read moreat. If it was all about the cleanliness and Quality of the room, this review would get 5 stars. Plus the value is great. The reason this review has 2 stars is because of my experience checking in. The man at the desk on September 16th's evening shift was so rude and abrasive towards me that if I wasn't tired, I would have walked out. He has no people skills what so ever. He snapped at me several times including with his request for my car info. The week before, I had stayed at the Comfort Suites in the same town and also dealt with a rude employee. What's going on in this town? I really think someone should investigate this. The customer service is unacceptable!