Great location, but parking was a challenge. Lots of walkability. Beautiful lake views & park…read moreviews. Room is mid-century transitional style. Comfortable furniture but the king bed was a bit old. I could feel the springs while I slept, but we slept well. A bit of soundproofing between the rooms would help, as we heard our neighbors getting home at 11:30pm. NBD. They had fun. I'd come back & stay.

I have stayed at this hotel several times and overall, I like it. The location is great and the…read morestaff is nice. What I will say is that the owners or management are cutting corners. I stayed there on a Monday, and one would think for $300/night I could get something other than plastic everything at the free continental breakfast. Sure, who doesn't like free, but no glasses, no ceramic coffee mugs, and cheap plastic silverware? Cmon management, we deserve more! Weekend rates are double, so maybe only then can you bring out metal silverware for adults. Don't cheapen your brand. Get rid of all the plastic stuff please

My husband and I just celebrated our 39th Wedding anniversary here at the Inn at Harbor Shores. It…read morewas a wonderful experience. The room was beautiful, the bed was so comfy. We at at the Plank Restaurant on site the night we arrived. We enjoyed a delicious Lobster Roll and 3 Cheese Mac and cheese. The staff is so friendly and helpful There were so many amenities that were free that I didn't expect. They have bikes to ride, they have a shuttle service to town or wherever you want to go, they have free smore kits at the front desk for evening, I could go on. It is a beautiful place to stay and bring family. We will be back !

I was in town alone to take photos of the majestic St Joseph ice covered light house. I wanted to…read morestay close as the weather and temperatures were frigid! I looked at the reviews for this place and they did not disappoint! Thank you for a very comfortable and warm stay! Irene at the front desk was very nice and friendly. I had bought myself a comfort pack and she brought it up to my room. My room was very clean and very comfortable. The in room amenities were great! Lots of charging ports and even built in trading lights in the head board of the bed. The bathroom very clean and well laid out. Lots of upgrades and much appreciated.

This is a cute little coffee shop and cafe inside the inn at the shores. Door from the outside as…read morewell. I got the treasure chest herbal tea and my husband ordered the raspberry white chocolate kiss coffee. The raspberry white chocolate kiss coffee is a warm loving kiss on this cold icy pure Michigan morning. The treasure chest tea has a nice bitter sweet and herby taste to it, not bad. They use uncommon coffee roasters coffee grounds. They had fresh baked cookies on sheets on the counters this morning, they look so good, but not an ideal breakfast. Maybe later. You do get a free black coffee here for guests staying at the Inn. Good to know. They offer a lot of specialized coffees and they sound so yummy. The locals come here for some special coffee and drinks here too. They do have a list of other drinks here as well.

Worst iced latte I've ever had. Somehow too sweet and too bitter simultaneously. $15 gone down the…read moredrain. Only reason i didn't give it a one star was because the barista was nice.

Pros: Friendly front desk, close to water and downtown. Good water pressure in shower. Reasonably…read moreclean. Cons: No closet or even a bar to hang clothes. No decor. Not even a mirror except in bathroom. Very generic tv and furnishings. Patches on wall, mismatched paint. Gaps around door. Noisy. Smells kind of funny. Appears they are still in the opening and remodeling phase, but don't think they are. Leaves a lot to be desired. Won't return even for the price.

Under new ownership after a long closure, and undergoing updating. The room was sparkling, air con…read morewas perfect, and the breakfast, tho modest, was good and kept well supplied. The pool and restaurant were closed for refurbishing. It's a short walk to the beach and the main street businesses, with restaurants and shops nearby. It was a good value compared to other hotels, but the price may go up with fully operating. Large ground level free parking lot. Recommended.

Mirror was dirty when we arrived and there was trash in the hallway the duration of our stay,…read moreovernight. Otherwise we had a good experience.

This is a classic case where a business has a virtual monopoly due to their location and lack of…read morecompetition, and then they stop trying. I'm not sure where to start. 1) Three high-wattage appliances plugged into a single 3-way electrical splitter (refrigerator, coffee maker, microwave). 2) Filth around the bathroom air vent. 3) The telephone on the night stand had no cord and was merely a "prop" 4) The elevator wouldn't go to the 4th floor. Our room was on the 4th floor. Think about that. 5) They ration toilet paper apparently. I think you get the idea. I wouldn't recommend staying here unless it's literally your only option, and maybe not even then. This was without question the worst value in a hotel room that I've ever experienced. They charge well over $250/night, when in fact this was not worth $50/night.

This hotel was very clean and the staff friendly. The room was spacious for our the people. The tv…read moredidn't allow streaming and the wifi was unstable sometimes. The breakfast options were simple and good for a continental breakfast (biscuits and country gravy, eggs, pork sausage and turkey sausage, boiled eggs, yogurt, pancakes, cereal, oatmeal, and warm pastries. Coffee was very good. There is no store in the express hotel but there is a restaurant in the same property that you buy and get food and alcohol beverages. The front desk associates were kind and helpful. The swimming pool was open and available for use. Love the patio area to get some fresh air flowing through the room.

We were very happy with our stay here. The staff is very friendly. The hotel is clean and quiet…read more The pool area was clean. The pool is small, but big enough to splash around in. It's right across the street from the lake, so sunset views (when not cloudy) would be amazing. The breakfast was great (managed by Virginia) - we were very happy with the variety and quality of the food.

Spouse and I are big fans of the Tru brand and planned for several months to stay at this location…read moreon an overnight visit to Saint Joseph & wine country. The ratings here are not believable. When we turned down our beds to go to sleep, our sheets on both of the queen beds in our room were covered in other people's hair and there was sand and dirt down at the foot of the beds inside the sheets as well. It was disgusting and a big shock to find. We immediately reported this to the front desk, and the staff told us dirty sheets going unchanged between guests was an ongoing issue that management knows about but has been unable to successfully address with their housekeeping staff. (In fact, an hour before we reported our issue, we witnessed another guest at the front desk complaining about finding unexpected hair and dirt in their room as well.) We were changed to the one remaining room at the property, and front desk staff came up to inspect the sheets with us before they gave us the keys. But if there had not been a room left, or if those sheets had been dirty as well, we would have been forced to look for an available room on a busy summer Saturday night at nearly midnight in rural Michigan, or get in our car and drive two hours overnight back home. We reported the issue to Hilton corporate, requested that Hilton investigate the franchisee for knowingly breaking core Hilton sanitary practices, and requested a full refund of the cash and points we had spent for that night's reservation. This is clearly an identified and repeating issue with this property and needs to be addressed. (I fully believe reviews from more than a year ago from people who found urine stains on their toilet seat.) If you choose to stay here, you probably should check your bedsheets the moment you get access to your room. But we'll never stay here again, and I really don't suggest you do either.

We had a enjoyable time at this hotel. We were traveling with our dog and needed to stay at a place…read morethat was friendly and accommodating. In addition, we wanted to use our credit card points so our selections for this weekend were slim but overall this checked all the boxes. What went well was that our room was quiet. There was 24/7 coffee/tea available in the lobby. the space to walk the dog was really nice as there were two locations on either side of the buildings. Additionally enjoyed the set up of the room and the amenities such as the body wash and the hand soap. There is some room for improvement at this location in regards to breakfast items. It was very continental and really didn't do the trick however we were able to enjoy bagels, toast, hard boiled egg and they did have a few varieties of fresh fruit. In particular, I wasn't really a fan of the pancake machine and the traditional waffle iron would be much more hardy and suitable. Overall, no major problems with our room however, the TV system is unique and sometimes it works, and sometimes it didn't often to look at Pluto versus even accessing the live channels as their entertainment system is kind of finicky. Additionally, the lotion dispenser in our room did not work, and I really wanted to try the lotion as I thought the fragrance for the body wash and hand Soap was very pleasant. Lastly, the workers at this hotel are just not very friendly. They're not rude. They're just not hospitable and that was evident from the front desk to the breakfast attendance to the maintenance person. They just were not very friendly or engaging at overall. If in this area again, I would stay at this hotel if the price point was right. overall it was a good value and close to St. Joseph while having the charm of Stevensville.

Well, as an avid Marriott customer and Marriott Bonvoy member, I have to say that initially we were…read moreexcited to stay at this location because due to work and deaths of close family members, it has been two years since my wife and I have been traveling. That said, my wife and I were looking forward to coming back to SW Michigan like we have done every year except for last year (and during COVID in 2020). I wanted to stay closer to Warren Dunes and this Marriott looked like a good place to be! Well, let me say that this is a bit of a tale of two Marriotts in the same place. So, let me start with the pros: Very friendly, hard-working staff. These employees certainly know how to multitask and were extremely nice! We saw them cleaning the halls and lobby several times during our visit, then moving furniture and cleaning the pool. They get around and get things done. Check-in process was pretty smooth. Nice, spacious parking lot, and when we walked inside, we noticed they had a nice, welcoming lobby area, and no problems checking in, though considering that we had a credit card on file, I found it a little off-putting that they made it a point to scan the same card for 'incidentals'. Now, in my reservation, we asked for a top floor, and initially we did not get a top floor room, but that was quickly resolved. Room, for the most part, was nice. It was cleaned, luckily no issues with cleanliness as I have read with some of the other reviews of this location. Bathroom was spotless, all toiletries were accounted for. Bedroom area was what I expected from Marriott: nice, comfortable, and of course: CLEAN. The living room area was clean, but the carpet is old and dated. Considering the decor on the outside and in the lobby, the rooms could use some updating. Also, let me say I really like the fitness and pool areas. Both are clean and well-maintained. I do have a suggestion, though: for the fitness area, leave some cleaning spray so we can wipe down the machines and weights when we're done. In addition, someone left a sweaty towel on one of the treadmills, so someone needs to regularly check that. Now for the other side of the story: Going back to the rooms, first, when we got to the room, my wife noticed that in the living room area, several of the outlets and lights did not work properly. As we were still able to plug in where needed, I decided to make a mental note and let the staff know when I got a chance. When I talked to the staff, I was told that there is a master switch in the room that controls all the lights. If that is the case, we should have been told that when we checked in. The person I talked to (I believe he will now be the GM as of next week) let me know that they usually like to get folks checked in in 5 minutes or less, which I would understand a little more if the place was crowded when we checked, and it was not. So, my point is that we should have been told about that master switch, which was located at the front as soon as you open the door, just below where your right hip would be walking in the room. That is a bad location; if we were told about 'incidentals', we should have been told about that. To be fair, once I flipped that switch, everything did work. In addition, the blocking curtains could work better. They did not fully close as we are accustomed to at other Marriott locations. Considering that it was still a lot of daylight after 9pm, it would have been nice to darken the room, but as they did not close properly, that light was always noticeable. This is also minor, but the pool, which is supposed to open at 10am, was not open on time two of the days we were there. In fact, they were cleaning the pool when it was supposed to be open. Though I was OK with waiting for pool access, maybe they should consider moving the opening time back an hour if they're going to be cleaning it when it should be open. Finally, the continental breakfast was awful. This is the first time I have ever felt that way at a Marriott. For example, the bagels felt hard and stale, then don't get me started with the 'hot' breakfast. The eggs were cold, and the sausage was cold and looked very unappetizing, Only thing they had that was worth it was the do-it-yourself waffles. At every other Marriott we have been to, the breakfast was always inviting, and sometimes (like in Cheektowaga, NY), you could smell them getting breakfast ready. Here, honestly, breakfast was terrible. If this amenity is going to be advertised (which it is), then the food has to match. Now though I spoke to the incoming GM (I did not get his name), I did end up speaking to the outgoing GM (Feth Flores), as well. Both gentlemen at least listened to what I had to say, and I do feel that they're serious about making improvements. In fact, they even credited me 4000 bonus points for the trouble. So, I am not saying that we won't stay here again, but I am saying that a few minor improvements, this can be a go-to destination.

I checked in late and was exhausted from traveling. I didn't turn on any bright lights and crawled…read moreinto bed. The next morning my daughter asked what happened when she pulled back the covers it looked like dried up pee stains or I don't know what kind of stain to be honest. I do have pictures of it. And one of my wash clothes I used smelled like cum. Just a disgusting room. To think I checked into a dirty room and payed almost $800 for a three day stay in an unclean room just made me so mad. I will probably never stay at another Fairfield. The way they handled it at the front was even more disappointing. The head of house keeping didn't even apologize, actually...no one apologized, except for Arika the following day. Housekeeping came in and when she saw it, she said, "oops" I said that's more than an "oops" she then proceeded to start putting a sheet on top of the mattress cover. I said, I'd like the mattress cover changed as well and she walked away then the front desk called and asked for me to leave the room while they changed things. I wasn't about to leave the room because I wanted to make sure everything was changed properly before I lay down to sleep at night. Then when she was done, she threw the pillows back on and I said can you please change the pillowcases and by this point, the head of housekeeping had come down. And then she came in and started changing the bed angrily and fast and when she left, she said "I have a blessed day" that was so passive aggressive, I know what that means. No one ever once apologized even when she was in the room she didn't say I'm sorry that your room was not stripped and cleaned. I think the icing on the cake was when I had a washcloth that none of the other towels smelled weird this one smelled like semen. Unacceptable! I do have pictures of everything too.

I recently stayed a night here since I was making my way to Detroit and this was a solid halfway…read morepoint that I wanted to call a night for. The hotel is right by the highway though I think the location is a bit obscure. You got a Home Depot within walking distance but that's really about it. There's a lot of weird characters around the hotel so just be very cautious of your surroundings. The lady at the front desk was very friendly and social. Rooms were very clean and well kept. I couldn't rate the breakfast since I wasn't staying in the morning but the lobby was really clean and I was satisfied with my visit. Checking in was that an issue at all either.

The thermostat was more than accommodating to my preferences…read more The art was something else. I couldn't look away. The desk was a cozy alcove for drafting work-documents. The hair dryer was the perfect temperature for my snacking needs. Despite having drawn the blackout curtains on the windows, I had a sneaking suspicion that someone was watching me. Paranoia overwhelmed me as I searched the room high and low for cameras, bugs, or wires or any sort. Afterwards, I realized that I had left the webcam on my computer on after a company meeting. Did my coworkers from Zeerocks see me masturbating? The hotel WIFI was excellent. I rate the Benton Harbor, Michigan Hampton Inn & Suites five stars.