After a couple of years of naively believing that "free oil and filter changes for life" was a good way to save some money, I figured out that what they really meant was "Here is some cheap bait to lure you in so we can nail you with unrelated expensive repairs," I finally wised up and swore off dealership service departments for good. I then sought out a locally owned business close to my neighborhood. I have been bringing both my vehicles to Courthouse Automotive for several years and am on a first name basis with Shawn and Ryan. Never have I felt that I got a raw deal on a repair and that brings real peace of mind when I know I have to bring a car into the shop. Recently, my brakes were squeaking and I thought I was going to have to go in for a full brake job. But I got a call later in the day saying all they had to do was make a minor adjustment for the squeaking and that the brakes had plenty of life left in them. I mean, what mechanic does that kind of thing when they basically have a green light for an expensive repair? The answer: These guys! They even offer 10% discount on labor for service members. read more

The front desk lady is a total brat. My car got flood damage & I asked if I could speak to someone about the car before having it towed to their shop. She refused to let me speak to anyone until I brought it in. Which online says THEY would pay for the towing for flood damaged cars but she wouldn't even let me speak to someone or offer to have it towed!! Had my dad call and she wouldn't let him speak to anyone either. They just lost our business & any future business. She needs to be fired. I'm sure I'm not the only one who has turned away because of her attitude and lack of customer service. read more

Best shop in my neighborhood. Always courteous, professional and ready to help. I took two cars for the State inspection and everything went smooth, super fast, and pleasant. read more

Had a screw in my left back tire. Decided to head here. Staff were extremely friendly. Service was quick and there was no charge. Within 20 minutes my tire was fixed and I was on my way. Didn't notice until after I left that they also put some air in all the tires. I will definitely be returning for basic car maintenance/ repairs. Thank you Courthouse Automotive! read more

I am very impressed with this shop ! They were so efficient , affordable and fast . They properly diagnosed an issue that several other shops missed . I am very thankful as that problem was driving me up the wall . I am so glad I found a local shop that is so close to my new apartment . read more

I always get my car inspected here. They have great customer service and are always kind and fast.

Always an amazing experience and everything is done quickly and efficiently. I cannot say enough good things about this place. I always feel comfortable when I do business there and never worry about the work or the cost. Reliable and affordable. read more

Shawn, the owner of Courthouse Auto, is fantastic. I brought my car into his shop in September 2022 and he truly went above and beyond for me. He is honest and obviously cares about his business. David, his tech (aka "Skinny Santa") is also wonderful. It is such a relief knowing there is a fair, upstanding auto repair shop just around the corner from my work. Would recommend 100%. Thank you Shawn and David! read more

I think this auto shop is for WHITE ONLY because this is the 4th time i called to have my car service and they say yes bring it in or will try to finish up today but as soon as i arrived 10 min later the guy on the front desk is always say NO we will NOT do it today, or mechanic is fully book. If you are a non-white person find another place. read more

Lived here (Hampton Roads) all my life and wish that I would of always been taking my Jeep here. I was visiting my parents in Virginia Beach and needed a state inspection. I looked around and called Courthouse Automative and they were able to get me in and out within a few hours, no fake up charges. Just an honest business doing honest work. Will drive the 45 minutes from my house here always for my Jeep. I should of known it was going to be a good place when I was leaving a lady was saying she will always bring her cars here. read more

They have my highest recommendation! The staff is very professional here and they actually take the time to know there customers! They were very quick with my car in and out the same day! I've lived in VA for years and there is no better place that I have been to! I highly recommend this place for state inspections or any car repairs for any type of car! read more

I drive a 2003 BMW 325i. I have not had any significant problems with the car and have owned it for 4 years. I brought it into Courthouse to get the A/C charged, inspection added, and oil changed. They fixed these items and then went to pick me up to bring me the car. The car wouldn't start. They sent Vinny over to pick me up in a different car. Vinny indicated that they were hoping that it was just low on fuel, but that this likely wasn't the case as there was still 1/8 of the tank full. I spoke with Vinny of the seemingly obvious relationship between the work they did on my car and the fact that it is now broken. He indicated that of course they would fix it at no extra charge because it is obvious that the work they did impacted the car. Again, here is the sequence of events: 1. Car runs fine for years. 2. Bring car into get serviced at Courthouse Automotive. 3. Car doesn't work when they are done servicing the car. 4. Courthouse staff maintains that the work they did to the car had nothing to do with the car now not working. Courthouse Automotive's inability to see how they negatively impacted my car is baffling to me. I was trying to explain this to them, but they just refused to see it. It is like having your washer and dryer working fine. You call an appliance repairman to have them serviced. He comes in and services the washer and dryer. You then try to use them and they don't work. You call the guy and say 'hey, it looks like you broke my washer and dryer' and he says 'nope, the work I did didn't have anything to do with them now being broken.' My car has been running well for years, I bring it into get routine maintenance done, and now it isn't working. Be careful. They may do "maintenance" on your car and you'll end up spending an additional $650.00 just to get your car back. read more

As a female, I am always weary of going to auto repair shops & being ripped off. Ryan has been a godsend! I have been going here for a few years with my xterra for general maintenance and small repairs. Even though I've moved recently and this is a little bit of a hike, I am going back for a more expensive repair I've been needing. I've called places closer to me, but I trust Courthouse with my car and they are fair with their prices! read more

I rarely give 5 star reviews and the guys at Courthouse have earned it. I keep a car in Va Beach for local business and have had it inspected and repaired numerous times at Courthouse Automotive. They are fair about their estimates and labor costs and always call with a detailed explanation before doing work. In one case they gave me one quote for new parts and a cheaper quote with remanufactured parts. They didn't have to go the extra step to save me money, but they did. And by doing so, earned my business for the long haul. read more

I have used Courthouse Auto since 2010. They have always had exceptional service and workmanship. They have serviced our cars ranging from a Chevy Suburban to a Mercedes Benz. Always professional, courteous and timely. Highly recommend!!! read more

Found this place looking for someplace close to where I was to get an inspection done. Asked for a quote to get some fluids replace and was kindly given one along with advice not to exchange the transmission fluid because there wasn't much need to do it and it could ruin my transmission resulting a roughly $3,000 repair. What automotive shop does that? Brought my car back in for the fluid replacement and they found a problem with, oddly, a transmission line. Instead of telling me it need to be replaced ($$$) they fixed it for me at a very reasonable price. They're honest and they care. This place is across town from where I live, but I will be making the drive for any of my cars' needs from now on. read more

I will never go to another place. I'm so glad I found them! They were extremely friendly and courteous. I didn't feel like I was in an assembly line, they had a comfortable waiting room and refreshments. I was in/out in a very timely manner. Most importantly, I'm originally from a small town and this company made me feel like I was back home again. read more

I had just moved here from NH a few months ago and was due for my car inspection and came across courthouse automotive through a recommendation, I called and made an appointment and they were more than helpful! I dropped my car off before work and I was unable to get back before they closed so they left me my keys so I wasn't without my car for the weekend and trusted me as a first time customer to come back and pay monday morning! They were a huge help and made this easy for me, highly recommend! Thanks again guys read more

Yes, they were accommodating and friendly. But they messed my car up and put us in danger. I only went in for a safety cert and was told I needed my brakes done, strange as I have a BMW and it alerts me when the pads are low. Ok I figure, whatever I needed the cert. Right after I notice the brakes squealing and it takes a long time to brake. It NEVER did that before so I take it back, an hour and 1/2 later, nope theres nothing wrong with it? Seriously? Ive been trying to get an appt at the dealership but its booked so I drive SLOW or not at all. My friend drove it and called me and asked WTH was wrong with my car as he didnt think the car was going to stop!!! Ive been driving my neighbors car until I get this sorted read more

Wouldn't take my vehicle anywhere else! Courthouse was highly recommended to us by several of our friends that have been return customers for years. These guys are definitely a team you can trust. read more

Wouldn't use anyone else. Used them for 15 plus years. Honest, clean, locally owned business where the owner involves himself with every bit of work. Nothing but great. read more

Normally always go here for oil changes and anything else for both my cars. Decided to go somewhere else because I realized I was over my miles on an oil change and saw a place while I was having lunch. They changed my oil and told me about numerous things that needed to be done and told me it would be about $450. Instead of doing it there I went back to Courthouse Automotive and explained everything the other shop told me. They came right out, popped the hood and told me everything looked fine and it was basic wear and tear and there was no need to do all that work. NEVER will I go anywhere else again!! These guys are friendly, honest and it's a family business! Can't rave enough about my experiences with Courthouse Automotive. Thank you! read more

After receiving a quote of $1300+ from Pep Boys to fix my brake lines I took my truck to Courthouse Automotive where they quoted me $571 to do the same work. The work was completed quickly and the quality was top notch. In the future I will be bringing my truck back to Courthouse Automotive if any repairs are needed. It's hard to find an honest mechanic out there and I will definitely recommend CA to my friends. read more

I voted for Courthouse Automotive for years because they do provide a service that is top notch. My car started smoking and I stopped the car to see what was going on. I opened the hood and quickly noticed that my drive belt and idler pulley was in bad shape. I was in the middle of the street and I notice it was after 5 pm and I couldn't contact Courthouse. The first shop I thought about. One; because, I've been going there since the doors opened and they do good work, and two, I live just up the street. However; I had, what I thought, a simple repair to remove and replace my drive belt and tensioner pulley. Because the one on the car had come off and the pulley in front of the engine was destroyed. When I received the invoice I started asking questions concerning the diagnostic charge $49.49, because it was obvious what was needed. I also mentioned a couple other charges, i.e. Supply charges $17.63, and parts $131.98. I called Mercedes and the parts I needed, Drive Belt and New Idler pulley cost were $105.05 for both. I never got a call concerning what it would cost me, I didn't know what the cost was until they called me and told me my car was ready. I'm sure they assumed the cost were too small why bother. I guess you have to spend $500 or more to get a call. Who knows!!!! I spoke to the owner concerning these charges and he started explaining them, as I appreciated that but he became agitated after I addressed his cost for the parts. Why are the parts from Mercedes cheaper? I also mentioned that my A/C wasn't blowing out cool air after the repair. I didn't have any problems before the repair with my A/C. Instead of him providing some advice what could have happened. He said "I could go elsewhere if I wasn't happy with his service/prices". I'll start with the fuse and go from there, I suppose. Shawn told me that I could avoid these charges the next time if I tell them not to diagnose the repair. In other words they will repair what I only ask them. I asked my self, did his business get so big that he's okay with telling a loyal customer he can go elsewhere for repairs. I wasn't angry, only wanted to know about the charges. Cars today have the technology in them to tell you what's going on and no one has to diagnose many of the problems, especially if you can see what's going on. It's one thing if you don't know what the problem is and they have to do some research but that wasn't the case here. Yes, although these costs are small I was taken-back by he's response because I've been a loyal customer since he opened his doors. Back then it was about providing the best service at a reasonable/fair price to his customer and over the years it has changed and became more about the money. Yes, this wasn't my first time questioning his prices, especially his supply charges. It looks like they charge this as a percentage of the bill. I notice this even with oil changes. (Really) I'm sure we all have paid the cost for all his supplies, pens, paper, rags, towels, etc. On one hand he gives me a military discount and the other hand he takes it back with these supply charges. I write this only to make everyone aware of what you are being charged for no matter how pleasant and accommodating they are. We all work hard for our money and have the right to question charges on our invoices. No matter how small or big. We all want good service at a fair price, no matter how small or large. This could have been a much larger repair. I will continue to use Courthouse Automotive but I will understand what I'm paying for before I authorize any future work. By the way, Shawn called me back later on in the day to confirm the mis-quote on the pulley. I really appreciated that; therefore, I give three stars. Semper Fi to all who read this post. read more