Absolutely AMAZING!!!!! So thankful to have found ServPro…read moreof Bartlesville/Miami!! We have an elderly family member who has been hospitalized for the last six weeks and when we went to get his home ready for him to move back, we discovered that the carpets throughout his home were virtually DESTROYED by pet stains/odors. In all honesty, I didn't think that the carpet could be saved! The ServPro team gave me an extremely fair bid for the job and were completely honest about what they thought they could do to help improve the carpets. All I can say is that when I walked in after their cleaning, I was shocked!!! NOT ONE STAIN WAS LEFT!!!! They FAR exceeded our hopes and expectations!!! Their professionalism and attention to detail made all of the difference!

From the owner: At SERVPRO we understand the anxiety that can come with any disaster, small or large. We are a…read morehighly involved leader in our community, offering around the clock fire and water damage restoration services. As your leading restoration provider, we are in Bartlesville and surrounding Northeast Oklahoma. Our professionally trained and certified staff strives to minimize any disruption that inevitably happens during your catastrophe. During any water restoration, fire damage restoration, mold testing and removal, biological cleanup or reconstruction service, we take the guesswork and anxiety away. When your home or business needs cleaning, we come to the rescue by offering professional cleaning services. These services include carpet cleanin...

After water damage in our home we contacted Precision and from start to finish they were a great…read morecompany to work with!

They were super helpful and responsive, we had some mold growth around our HVAC system in the…read morewinter and they were able to schedule us for a few warmer days so we wouldn't be without heat on very short notice. The affected areas were very neatly cleaned up and their workers were polite and knowledgeable. Can't recommend them enough!

First, let me say -- DO NOT USE ROTO-ROOTER BARTLESVILLE! Their customer service is the worst and…read moreyou'll be left with a mess. I had a clog and a small pipe leak in the spare bath sink (that I've since learned was a pressure leak caused by the clog). I called Roto-Rooter because everyone said they were great and another friend said she used them for all her plumbing needs. When John got here at 3:41 PM, I showed him everything and he told me they don't do leaks. That should have been my first red flag. I said the website said they did and a friend used them regularly for her rentals. He said many offices do, but his doesn't. Red flag. So he started working on the clog. Had me flushing toilets, running water, etc. The clog was tougher than expected so another guy came out and they finally finished at 5:21 PM. Here's where it all went wrong but I didn't know that until I walked into my bathroom at 7:30 PM, barefoot, and stepped on my beautiful carpet soaked with nasty sewer water. I spent all weekend trying to get the mess cleaned up. I ran my shop-vac three times, stomped on towels, spread baking soda, scrubbed the carpet, ran the shop-vac again. Still gross and reeking of sewer. I called their office manager, Kayla, and our 12 minute conversation was tantamount to, well, let me just say I've had more meaningful conversations with slugs. Kayla said my bathroom flooded because of a bad wax ring and it was my fault and my responsibility. I told her it happened in both bathrooms, so she said it was a bad wax ring in both bathrooms. I informed her the half bath was a brand new wax ring since it was recently remodeled and she responded with saying they did their job clearing the clog and anything beyond that is my fault and responsibility, despite the fact they ruined my bathroom carpet and floor. I told her the water wasn't there until the second person showed up. So something he did had to have caused the overflow. They said the second person was in there less than a minute. I told her I have security cam footage showing differently. Then they said he was in there less than 10 minutes and he said he didn't touch anything in my bathroom. That's another lie. He removed my tank lid for whatever reason (to pull up the ball so nasty water would stop overflowing?) and put everything on the floor. That's where I found my stuff at 7:30 when I discovered my sopping wet carpet. I was told I could call a local carpet company and have them clean my carpets at MY expense, that they aren't responsible. When I asked if they're responsible for damage at a client's location, Kayla reiterated the fact I had a clog, now I don't, and they did their job. She told me repeatedly she had called corporate and they would back her up. I told her I'd never use them again and I would let everyone I know how poor their customer service was. Kayla called me back 30 minutes later and said she spoke to the owner, Denzel, and he said they weren't responsible. Funny, she told me earlier she'd already spoken to the owner AND corporate, so why call me back to say it again?! Why call me back at all if everything she told me the first time was true and they had no intention of accepting responsibility for what they did to my bathroom floor? Bunch of liars and incompetent people!!! I told her to not call me again. I already filled out a BBB report against them and will never use Roto-Rooter Bartlesville again.

Jon called before coming over, was polite and efficient. He was able to find the clog then made…read moresure to run our washer to double check no water backing up. The price was great for his hard work! will definitely call again if need help.

Super Professional Honest, Fast Response Time!…read more I was very impressed with the RestoPro team. I had a leak in my roof which caused some water to drip through the ceiling of my dining room after a big storm in June 2023. I called RestoPros on probably the busiest day of the their year (tons of damage all over town). They texted me back immediately, letting me know they were on a job and that they would call me shortly. Lo and behold, 5 minutes later, they called and ended up coming over an hour later. Their tech was super knowledgable, and went into our attic crawl space to discover that the leak was small, and the damage was minimal. Paul, the owner gave us some recommendations and counted our meeting as their complementary consultation... So it was free of charge! They could have easily convinced me that they needed work, but instead, they took the honest route. I love these guys.

Our plumber that came to address our leak recommended this company. I checked online and saw the 5…read morestar reviews and gave them a call. I would love to have received 5 star service and give them a great review but unfortunately it was a terrible experience. Biggest issue was poor communication, second poor planning and miscalculation of costs. The first guy said to expect the project to take about six weeks, that was on September 15. The project wasn't finished until January 13, much of that was their poor planning but some was due to communication issues with the insurance adjuster. They kept trying to get "us" more money, which none of the money comes to us only to them. So I think this is key to the poor service we received. I wish they would have told us up front they didn't want to do the project for what our insurance gave. One thing they made a big argument over was needing a trash dumpster, insisted they had to have it. Finally the adjuster gave them the amount for a small dumpster. They never had a dumpster on site. So the extra three weeks it took wasn't worth it to us at all. We provided details of products we wanted to Chelsea on 10/17. We knew that there could be a difference in the replacement value of our countertops and what we had picked out. They got the contract to us on 11/10 and did say there would be a separate contract for the backsplash since it wasn't covered in the insurance settlement but part of it actually was covered by insurance. Also they did not credit us for the amount insurance paid toward it until I caught it and pointed it out. They made no mention of additional costs of countertop and the contract showed the countertop included. Two weeks into the actual work, 11/25, they contacted us saying we would owe them an additional $5718 (34% of the total contract fee) for the difference in materials. This should have been disclosed at the time of the contract. In their calculations they failed to credit us everything the insurance had allowed. They also had referred us to ProSource for picking out materials and their price for the same materials was $1841 less than who they chose to buy it from which shows they were more interested in lining the pockets of their business buddies than getting the best deal for their "customer". Also they knew it would take a week to get the materials in and another week to fabricate yet they didn't order it until two weeks into the actual work causing more delay. The countertop going to the stove was made 5/16" too long. That might not sound like much but it pushed our stove over and made the back edge of the stove hit at where the outlet is. The plug is pretty thick so the stove wouldn't go back flush with the wall as it did before. When I sent this message to Chelsea she didn't respond sorry let me have them look into it and see what we can do. About an hour and a half later she called with Paul on speaker with her. They said they talked to the contractor and he said our previous countertop wasn't square and he kept getting different measurements every time he measured as if that's a legitimate reason for the measurement to be off. Showing again they don't care about us but protecting their business buddy. After our pushing, it took over two weeks for them to get an electrician out to move the outlet, not the best solution, it would have been much better to have had the countertop cut correctly. The other incident that shows their lack of consideration for their "customer" is the faucet. When they went to install it on 12/22, they had misplaced a lug nut and it's specific to the faucet and can't be bought at a regular hardware store. We were told it would be two weeks before they could get the part, thus delaying having a workable kitchen two more weeks. When we decided that wasn't acceptable and insisted that they pay to replace the whole faucet and get it installed before Christmas they said the contractor would be here on the 24th to install it. He didn't bring a new faucet but said that when we pushed them they chose to pay the extra shipping of the part to get it overnight. That should have been their first choice seeing they were already running behind the completion date not expecting us to wait two more weeks. Lastly they said at the beginning they would do a walk through and take photos after everything was finished. They never did.

Had a great experience with dynamic carpet care! They were on time, and had 2 techs working my…read moreproject. They were done in 1 and a half hours. We moved into a new house and they had pets and a lot of carpet so we wanted to do a deep clean. This was the best deal for carpet cleaning and I was impressed with the service. Would recommend.

Had a minor carpet stretch job. They were out within a few days and did not treat like a small job…read more The tech was polite , friendly and professional. Reasonably priced. Have used for cleaning before and will now be my go to for all things carpet.

I had water in my kitchen and my cabinets were wet when we came back from a weekend out of town…read more Fortunately I have tile floors but I called Burrgraf and they came right out that day. The crew were very nice to me when I needed it and told me everything they were going to do and that would be done for me to get it back together. My kitchen was unavailable to me for a while but they got it dry and I finally got new cabinets put up. I was happy with the final work and back together again. They were pleasant to deal with all around.

I have been working with Burggraf on a home restoration from a water leak for 8 months. we have…read morefinally moved back in and they cannot finish the paperwork. After you sign a contract they will not do anything unless you keep calling them, even now I still keep calling them to finish. I heard that everyone in the office are all family and supported by wealthy family members. They are very conceded selfish lazy shallow people with no sense of urgency, everytime I see a commercial or see their giant truck go by I want to vomit.