This is my first ever Yelp review. I am so frustrated with County Waste. They have promised me repeatedly that they would pick up their can, which I am not using anymore, and they never show up. When i call, they leave me on incredibly long holds and then tell me there's nothing they can do. When I asked to speak to a supervisor, i'm told there is no supervisor available until next week. Completely unprofessional. read more

UPDATE!!!! After giving our credit card information over the phone to the accounting person, Ashley, someone attempted to use the card fraudulently THE VERY NEXT DAY!!!! The fraud department from our bank called and said a woman tried to use the card over the phone and when asked identifying information, she hung up. This card was attached to a bank account that we were closing and was only being kept open to get the refund from County Waste. So it had not been used nor given out in quite some time, so only conclusion!?!? COUNTY WASTE EMPLOYEES ARE A BUNCH OF LYING THIEVES!!! read more

I have used County Waste in Richardsville, Virginia, for 10 years and they have always fulfilled my requests. The office staff is courteous and have always been helpful in answering questions, scheduling extra pickups, changing account names and payment methods. The pickup crew has been good about dumping my cans in the truck with no trash left on the road and leaving my cans in my drive rather than the ditch or road. I truly haven't had any problems with service or attitude; I would recommend the group in this area. read more

Less than worthless! The cans are left half full and trash left on the ground. I called to complain and it takes them 3 days after for them to do the job. Once someone came by on the 2nd day and didn't bother getting out of the truck! read more

Great trash pickup - not had an issues whatsoever. We live in Lake of the Woods and were thrilled that there was another option besides us having to personally haul our trash every week. read more

the customer service is horrible in Fauquier County. when they miss a pickup - and they do - and you call inquiring, they never offer an explanation, never will refer your call to a supervisor when asked, and are extremely rude. Their pick-up people throw cigarette butts on the ground when they pick up your garbage and in a couple of cases, left the garbage container partly or wholly in the street casing cars to swerve around it until we saw it. One time recently this happened (can let in road, not on side as it should) after we called to complain about them missing the pickup (with no explanation by them), so it makes us think they did it on purpose. i wish there was another option. read more

After discontinuing our service, they informed us that we were required to give them 30 days notice. They directed me to their web site for their policy. I'm not sure why I would ever go to their site. If this is their policy, it should be clearly stated on their monthly invoice. Poor customer service read more

We were grandfathered in to this company from our previous trash company. They allowed us to keep our rate from our previous company. Now, less than a year later, we get a letter in the mail saying that unless we want to increase our monthly fee by $5 we have to cut our pickup days in half but pay the same price we paid when they came twice a week. And they see no problem at all with that. Ridiculous and a terrible way to treat customers. read more

County Waste took over from a long standing trash removal services and the change in quality of service was immediate. My cans were left out in the road, trash was spilled and not picked up and service was cut. And even though I was told that extra cans would be picked up, I found my can full after it should have been picked up. When I called I was told that they had changed the trucks to an automated arm and only picked up their own cans. It was nice of them to let their customers know. read more

terrible customer service for the charlottesville/troy locations. we had used them since they were dixon - had been a customer for many years, never a problem, drivers were great, thorough and timely. about 3 weeks ago, we were traveling and arranged for them to come on an off day to pick up (for a service fee). we gave them a days' notice and they assured us, that was enough time. lo and behold, they NEVER came to pick up. when we called for an update, they said they'd check and would get back to us-they NEVER called us back-we had to call them back. they finally said that a driver had picked up 2 cans and 6 bags, though that wasn't the case (nor was it the amount of trash we left). our neighbor came to put the full trash cans in our garage around 7 that night to keep bears from getting at it. 2 weeks later, we returned and called to cancel services, plus to get a refund. I spent 10 minutes on phone, mostly on hold and then getting transferred and finally argued with by a customer service rep. we have switched to another service. read more