I had a great relationship with them when Dr.Howe was there. Then they let him go to a nerve…read moredisorder which was a shame because he was excellent and could have verbally trained some new staff. He was a WONDERFUL VET. Then I started noticing little things that irritated me yet they called me a difficult client. They had treated my two cats. One had diabetes and other issues. This one girl never got along with me from the get go. She had an attituede and apologized for it a couple times, but yet still marked me as a difficult client. Well it is supposed to be an animal hospital...I ask you does an Animal HOSPITAL, have a right to call it's business this when they won't treat pets after business hours even though they have the appropriate equipment to treat them. I had a problem ONE TIME when they decided to treat my fur baby on a SATURDAY. The TECH they sent in to meet me was exadtly that a TECH, not a vet, yet they decided she would be good enough. WRONG....and the charges were astronomical!!! Then one time that I was leaving there I saw the receptionist give this woman the remains of her deceased dog, and just say "HAVE A NICE DAY"..... She was crying. I followed her out to her truck and asked her if she was ok, then she really started crying, and told her it was ok and asked her dog's name. Then I sat there and listened to her tell me stories about him. The poor lady. They should have had someone walk the lady out and listened to her for a few minutes. I couldn't believe it. FINALLY WHAT IT CAME DOWN TO WAS: My KITTY was sick and it looked like she was throwing up blood, i called the clinic and the lady said if you bring her right in the vet can see her, and I told her it would be a few minutes, because i knew it would be hard to get her into her carrier because if she is sick she hides. The girl said as long as your here before noon...and "Oh yes, you will be charged for the visit as an emergency. I got to the clinic and called them and told them I was there, and then they told me I coudn't get in to see her now because we had already made an appt. for MONDAY. I said yes we did as a f/u to today. And you told me that I could get in if i got here before noon. She kept insisting that I could not get her seen. After all the money I spent there. Each visit no matter what it was always costs almost 200.00 and they don't even give out complimentary nail cutting. Dr. Howe used to do that. I mean this business spent millions revampin g the place then raised their rates. I had beeen a client for over 10 years and probabvly put millions into it. And to have this business treat me like my kitty and I didn't matter was just horrible. It makes me wonder if i SHOULD TRUST ANY BUSINESS THAT CATERS TO FUR BABIES IN A NICE ENVIRONMENT. THEY GO THRU STAFF LIKE THEY ARE " disposable goods." THE WHOLE PLACE IS A SCAM FOR MONEY NOW. I had the utmost respect for it when DR. BOUVERETTE they were the initial owners. I can't believe they still own it. Then the vet has the audacity to tell me my kitty is overweight AND IF YOU KNEW HER SHE IS DEFINITELY A HYPOCRITE!!! And her husband worked there. Matter of fact I became a client back when they were first opening and the office looked poorish and they had a space heater. Dr. Bouverette came into meet my kitty and got down on the floor with it, and was petting it and talking so nice then they started upgrading and there were no good vets that would spend five minutes with you and discuss your furbaby. they did a sanitary shave on my baby cuz she has a birth defect and cut her and then tried to downplay it. meanwhile she got an infection. I wouldn't recommend this place if my life depended on it. I wish Dr. Bouverette still was a vet there and SAW WHAT WAS GOING ON THERE. LORI FOROOZANDEH 2015-2025

I believe Crossroads was responsible for the death of our golden doodle. Indifference and delay in…read moretreatment. When I wrote an extensive review to them rather than posting it here, I got no response except a bill....

There is a communication issue. When told by one Vet that the vet surgeon would look at my dog's…read moretissue sample the following day and then call me to schedule surgery. The first vet said she would recommend the surgery. The following day we didn't receive a call. We called them on day three just to be told they didn't know anything about surgery but would ask the vet surgery about it. We then received a call from the vet tech saying that we need to bring the dog in for a blood sample. On day four we took him in. They drew blood and then said we also needed a urine sample. So we had to take that in on day five. It's a 25 minute drive one way. They do not have proper follow through and are certainly lacking in communication skills. I'm concerned that things will go wrong during the surgery but am already in $300. The surgery will cost $1650.00. It is a simple lypoma removal.

Dr. Ruth and Staff are Amazing and Really Care about their pet patients as well as their human…read moreparents. They helped us out enormously with our Orion, aka PePe. We are new to the area and were apprehensive with a new vet but they completely earned our respect and trust. Looking forward to a long relationship with our little zoo. Brittany and entire Reynolds family

Very professional, explaining the process and procedures, and also gave information of the…read morenutrients and shots that the dog would need very helpful

I have been going here for years, the vet I primarily see with my animals is Dr. R and it is…read moreamazing how knowledgeable he is, I don't remember the other vets name but she is also so good with animals i've never felt nervous about bringing them in. The prices here are amazing and the doctors are willing to meet you where you are at. I absolutely recommend this place to anyone and everyone and I have sent multiple loved ones here

Dr. Monica and her team are compassionate and thoughtful and made our very diffcult experience as…read moregood as it possible could be. She gave us all the time we needed with our beloved pup and made sure she did not feel pain or discomfort. We highly recommend her!

My aging kitty was not a good vet clinic patient, panicky and uncooperative. Blood draws, urine…read moresamples, nail clippings, all nearly impossible. Dr Turenne and her assistant made the whole experience easy and nontraumatic at our home. Kitty's last days came on very quickly and Dr Turenne was there in a heartbeat to make her last moments peaceful and loving. I cant say enough good things; we were lucky to find her.

I loved my experience here. These ladies are the absolute kindest people i've ever met. They…read moretreated my willow kitty with such care and compassion. They were very transparent about payment and let me adjust certain treatments accordingly. You can tell this place has heart!! I will definitely be coming back if my kitties are ever sick again!

The vet was kind and explained our dogs conditions well. Wish we lived in Ann Arbor, would use her…read morea my regular vet.

OMG...Dr. Annie and her assistant visited my Mom's house today to check out two of our dogs. Happy…read moreis a 3 year old with anxiety issues and Dr. Annie was amazing with her. Happy was so comfortable in the vet's van that she wanted to jump right back in! Stella my 13 &1/2 year old Lab was treated so kindly and both vet and assistant were very patient. With my Mom being elderly, Ann Arbor Mobile Vet is the best we could have asked for. Their prices are very reasonable and well worth it! Cyndy Brown-Carlson

Terrible customer service with very Rude and condescending Staff esp. the Vet. Dr.Staebler, My wife…read morewho is Jamaican heard the staff making comments about her hair when they thought she was out of earshot, and they were not very Gentle with our Dog who is quite Old and has bad hips, would never go back there if you paid me to, Very dissapointing.

Excellent - prompt, very competent service, really appreciated their experience and care delivered…read more Grateful to have them in our area!

My cat went to AUC many times in the past year when my regular vet could not see her. Every single…read morething was above and beyond my expectations, every time. The convenient online Qtrac checkin and subsequent text communications avoided sitting around in an ER waiting room for hours. I knew exactly what was going on at all times and the visit summaries documented everything very well. We have now officially seen every tech, nurse, and doctor there, and each of them knocked my socks off. They acted with the highest level of care and compassion, and their way of discussing medical/technical topics is really unmatched from anywhere else we have been - and much less expensive than the ERs. Every time I left, I knew exactly what was done and exactly how to proceed with care when we got home, what to look for, and if needed, when I should come back or go to the ER. On Friday, Dr. Kate performed a second acupuncture treatment. I know a LOT about cat acupuncture now, and some herbal treatments that no other doctor had ever even mentioned before. She spoke fluently in these topics in a way that a beginner like me could easily understand. I left Friday knowing how long to wait for movement after the new herb before taking her back for an enema. That return visit the next day was fast and easy (at least it was for me) and Dr. G came out to counsel me on a couple other issues, too. I have never been rushed, I've always left with all of my questions answered and a path forward. I cannot say enough good things about Animal Urgent Center. I wish that they could be my regular vet...

Today Sunday June 4,2023 we had to put down our wonderful BernDoodle Chief…read more Chief had 8+ strokes overnight and this Kind Caring Doctor agreed to help Chief. We drove to his wonderful place vet place in the country and he so kindly helped Chief ... while Chief laid in the back of our van and on his favorite bed...Can't say enough about how kind he was to all of us today! Incredible care and kindness! On his day off..Sunday no less! So Grateful for Human Beings Like This: William K. Wellman, DVM

they gave me the highest dosage(mg) for my dog..and i only gave him 4 pills within 21/2 weeks and…read morenow he's no longer with us..they should of started him on a lower dosage(mg)..the doctor hasn't even called us after I tried calling him before my baby died..no return call,not till the next day,his lacky called ...a woman with no heart,that nows nothing asking ME 'well,what do you think we should of gave him'??? WTF?? I had to hang up on her ..well, we're looking into this, the conversations were recorded...p.s. be careful with these pill pushers !!!!